Job Title
Customer Relationship Management (CRM) Software Developer II
Classification
Software Developer II
Auto Req. ID
560784
Salary Range
Classification Range $6,492 - $9,458 per month
(Hiring range depending on qualifications, not anticipated to exceed $6,492 - $8,566 per month)
Work Schedule
Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.
Why CSUF
California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.
Department
The Division of Information Technology (IT) strives to be a strategic, innovative and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We are seeking an exceptional individual to join our IT Enterprise Resource Planning (ERP) Operating Systems and Database department as the Customer Relationship Management (CRM) Software Developer II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
Duties and Responsibilities
Under general supervision, the CRM Software Developer II is responsible for analyzing, developing, and implementing solutions within CSUF’s CRM platform and related tools. This role supports the administration, configuration, maintenance, and ongoing optimization of the CRM environment to ensure it effectively supports business operations.
The CRM Software Developer II manages system setup, upgrades, migrations, reporting, performance monitoring, and usage oversight for the CRM platform and associated applications, including sales and marketing automation tools and integration platforms. This position is responsible for maintaining system security, including user roles, profiles, access permissions, and workflow configurations. The role also designs, develops, and monitors integrations and data automation processes to support reliable data exchange between the CRM and other organizational systems.
The CRM Software Developer II collaborates with business and technical teams to ensure system enhancements, product updates, and new functionality are communicated effectively and implemented accurately within the CRM environment. In addition, this position provides technical subject-matter expertise and leadership for development and implementation efforts related to the CRM platform and supporting technologies. Performs other duties as assigned.
Essential Qualifications
Equivalent to a bachelor’s degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, designs, analyzes, develops/upgrades, tests, and maintains university software applications and systems. Applies software development knowledge to design feasibility studies, software upgrades and interfaces, write and review coding, and troubleshoot system software issues to ensure user technology is functioning properly and meets the needs of the institution. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.
Working knowledge of relevant software applications and programming languages. Working knowledge of software development methodologies such as designing workflows, diagrams, and schematics. Working knowledge of system development life cycle and structured systems development concepts. Strong project planning and organizational skills to plan, organize, document, and manage multiple projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audience in a clear and concise manner. Strong analytical skills to evaluate user and business needs/programs and design, develop, and implement solutions. Proficiency in using applicable software and programming languages. Knowledge of university and IT policies, processes, and procedures, and data privacy regulations. Ability to provide lead work direction and training to others.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
Preferred Qualifications
Three (3) or more years of experience administering a Customer Relationship Management (CRM) platform. Bachelor’s degree from an accredited four-year college or university in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
Experience working with CRM platforms, customer, or partner portal environments. Demonstrated experience working with CRM applications and relational database systems. Working knowledge of database technologies and data tools such as SQL, Excel, JSON, ETL processes, APIs, and system connectors. Familiarity with web services, software testing tools and environments, and release management processes. Ability to translate business requirements into technical solutions and system functionality. Experience developing system documentation, process flows, or workflow diagrams. Strong analytical, problem-solving, and troubleshooting skills. Excellent collaboration and communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders. Ability to work independently, demonstrate initiative, and manage multiple priorities in a dynamic environment. Experience supporting or working within complex organizational environments, such as higher education or multi-department operations, is preferred. Strong interpersonal skills with the ability to build effective working relationships with staff and leadership across varying levels of technical expertise. Experience with system integration or ETL tools; experience with integration platforms such as Dell Boomi is highly desirable. Familiarity with modern programming, web, and application technologies such as Apex, .NET, Java, XML, or similar development frameworks.
License/Certifications
A valid California driver’s license.
Special Working Conditions
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
Benefits at a Glance
See our CSUF Benefits website for additional information.
Additional Information
California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.
Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.
Hiring Preference
On-Campus CSUEU Employees
Advertised: Aug 06 2026 Pacific Daylight Time
Applications close: Aug 20 2026 Pacific Daylight Time
Customer Relationship Management (CRM) Software Developer II
Classification
Software Developer II
Auto Req. ID
560784
Salary Range
Classification Range $6,492 - $9,458 per month
(Hiring range depending on qualifications, not anticipated to exceed $6,492 - $8,566 per month)
Work Schedule
Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.
Why CSUF
California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.
Department
The Division of Information Technology (IT) strives to be a strategic, innovative and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We are seeking an exceptional individual to join our IT Enterprise Resource Planning (ERP) Operating Systems and Database department as the Customer Relationship Management (CRM) Software Developer II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
Duties and Responsibilities
Under general supervision, the CRM Software Developer II is responsible for analyzing, developing, and implementing solutions within CSUF’s CRM platform and related tools. This role supports the administration, configuration, maintenance, and ongoing optimization of the CRM environment to ensure it effectively supports business operations.
The CRM Software Developer II manages system setup, upgrades, migrations, reporting, performance monitoring, and usage oversight for the CRM platform and associated applications, including sales and marketing automation tools and integration platforms. This position is responsible for maintaining system security, including user roles, profiles, access permissions, and workflow configurations. The role also designs, develops, and monitors integrations and data automation processes to support reliable data exchange between the CRM and other organizational systems.
The CRM Software Developer II collaborates with business and technical teams to ensure system enhancements, product updates, and new functionality are communicated effectively and implemented accurately within the CRM environment. In addition, this position provides technical subject-matter expertise and leadership for development and implementation efforts related to the CRM platform and supporting technologies. Performs other duties as assigned.
Essential Qualifications
Equivalent to a bachelor’s degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, designs, analyzes, develops/upgrades, tests, and maintains university software applications and systems. Applies software development knowledge to design feasibility studies, software upgrades and interfaces, write and review coding, and troubleshoot system software issues to ensure user technology is functioning properly and meets the needs of the institution. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.
Working knowledge of relevant software applications and programming languages. Working knowledge of software development methodologies such as designing workflows, diagrams, and schematics. Working knowledge of system development life cycle and structured systems development concepts. Strong project planning and organizational skills to plan, organize, document, and manage multiple projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audience in a clear and concise manner. Strong analytical skills to evaluate user and business needs/programs and design, develop, and implement solutions. Proficiency in using applicable software and programming languages. Knowledge of university and IT policies, processes, and procedures, and data privacy regulations. Ability to provide lead work direction and training to others.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
Preferred Qualifications
Three (3) or more years of experience administering a Customer Relationship Management (CRM) platform. Bachelor’s degree from an accredited four-year college or university in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
Experience working with CRM platforms, customer, or partner portal environments. Demonstrated experience working with CRM applications and relational database systems. Working knowledge of database technologies and data tools such as SQL, Excel, JSON, ETL processes, APIs, and system connectors. Familiarity with web services, software testing tools and environments, and release management processes. Ability to translate business requirements into technical solutions and system functionality. Experience developing system documentation, process flows, or workflow diagrams. Strong analytical, problem-solving, and troubleshooting skills. Excellent collaboration and communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders. Ability to work independently, demonstrate initiative, and manage multiple priorities in a dynamic environment. Experience supporting or working within complex organizational environments, such as higher education or multi-department operations, is preferred. Strong interpersonal skills with the ability to build effective working relationships with staff and leadership across varying levels of technical expertise. Experience with system integration or ETL tools; experience with integration platforms such as Dell Boomi is highly desirable. Familiarity with modern programming, web, and application technologies such as Apex, .NET, Java, XML, or similar development frameworks.
License/Certifications
A valid California driver’s license.
Special Working Conditions
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
Benefits at a Glance
- An array of health plans that include prescription drug coverage
- Dental and Vision coverage
- Income protection benefits including life insurance and disability
- Retirement plan through CalPERS
- Tuition waiver for employees and dependents if eligible
- FlexCash (in lieu of health and dental)
- Employee Assistance Programs
- 15 paid holidays
See our CSUF Benefits website for additional information.
Additional Information
California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.
Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.
Hiring Preference
On-Campus CSUEU Employees
Advertised: Aug 06 2026 Pacific Daylight Time
Applications close: Aug 20 2026 Pacific Daylight Time
Cal State University (CSU) Fullerton
657-278-2200Mission Statement
Cal State Fullerton is one of the leading educational institutions in the State of California with the aim of providing career opportunities that help create an environment where a diverse and inclusive community can succeed and thrive. Our goal is to recruit and retain a high-quality and diverse university staff to support this mission and give back to the greater southern California community. Apply now for the chance to become part of the Titan family!
General Information
As one of the largest institutions in the CSU system, Cal State Fullerton stands on 240 acres in the heart of Southern California and boasts a population of over 40,000 students, staff, and faculty. Our thriving Titan community believes in the inclusivity of diverse perspectives, professional development, and commitment to student success within and beyond our institution.
We’re proud to be a major force in the intellectual and cultural life of our region, our state and our nation, as well as a catalyst for economic and social mobility. Our excellent staff is proud to be contributing to our student’s success as they discover their purpose and build a Titan reputation.
Consistently lauded as a top national university, we enable students to not only acquire knowledge, but also discover their purpose. Among other accolades, Cal State Fullerton is recognized for being a leading institution in graduating women, Hispanics, and underrepresented students in the nation. Our highly ranked programs, master faculty and proven track record of educational innovation have cemented our role as a respected, in-demand and go-to-leader far beyond the Southern California region.
Values
- People first, contributing to a community of belonging, accommodating to all backgrounds, focused on student success and well-being to improve campus life and activity;
- Inclusion, embracing and welcoming diversity;
- Integrity, with the aim of honesty and trustworthiness in all interactions;
- Diligence, with careful and consistent effort;
- Innovation, introducing original and creative thinking; and
- Collaboration, creating better solutions together than we could alone
Benefits/Perks
Benefits Overview
- An array of health plans that include prescription drug coverage
- Your choice of dental plans
- Vision coverage
- Income protection benefits including life insurance and disability
- Retirement plan through CalPERS
- Tuition waiver for employees and dependents
- FlexCash (in lieu of health/dental)
- Employee Assistance Program
For more information on employee health benefits, click here
At-Home Software
Our excellent Division of Information Technology offers a variety of software for active faculty and staff members at no cost. Here are a few examples software titles listed below are available for campus, home, or cloud use. Please click here for the full listing.
- Adobe Creative Cloud
- Microsoft Office 365
- DropBox
- LinkedIn Learning
- Skype for Business
- Zoom
- Windows 10
Student Recreation Center
Come visit our renown recreation center, lauded as one of the most luxurious in the country! Our SRC's mission is to provide innovative and inclusive recreational opportunities to inspire the development and well-being of the campus community. Here are a few examples of what our facility offers.
- Cardio fitness room
- Multi-court gymnasium
- Indoor jogging track
- Multi-purpose activity rooms
- 1,100 square foot rock wall for bouldering, top rope, and lead climbing
- Outdoor pool
Food Court
Cal State Fullerton houses several different dining options for your convenience, including the following:
- The Gastronome (Campus Cafeteria)
- Starbucks
- Panda Express
- Baja Fresh
- Various food trucks
- Carl's Jr
- Togos
- Pieology
Please click here to view and apply to all of your Cal State Fullerton career options!
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