Chancellor's Office Statement
Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Manager, Travel & Expense Management. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.
Salary
The anticipated salary hiring range is up to $110,004 per year, commensurate with qualifications and experience.
Work Arrangements
THIS POSITION MAY BE LOCATED AT A CSU CAMPUS OR THE CHANCELLOR'S OFFICE IN LONG BEACH, CA.
Flexibility to telecommute two days a week, with three days on-site at the designated reporting campus.
Premium Benefits
Comprehensive Health, Dental, and Vision Benefits
Generous vacation plan
15 paid holidays a year
Tuition waiver education program (also applies to eligible family members)
Membership in the California Public Employees Retirement System (PERS)
More details here: Comprehensive Benefits Package
Classification
Administrator I
Position Information
The California State University, Office of the Chancellor, is seeking a Manager, Travel & Expense Management to be responsible for managing day-to-day operations and executing against the strategic direction established for the travel, expense reimbursement, and card programs. This position serves as the subject matter expert for the systemwide Travel Management system and related applications. Key responsibilities include preparing requirements, test plans, and configuration management for system enhancements, and key data integrations.
The position will facilitate meetings with end users to gather input, document processes, and partner with the supervisor to identify and promote necessary improvements. The incumbent will support analysis and provide balanced recommendations for a diverse user base.
Responsibilities also include supporting operational expenses, policy compliance and communication, analytics and reporting, vendor relationship management, technical system administration, and expense and purchasing card audit and compliance.
Responsibilities
Under the general direction of the Director, Finance & Budget Administration, the Manager, Travel & Expense Management will perform duties as outlined below:
Travel & Expense (T&E) Program Oversight:
-Oversee daily operations of the T&E program, ensuring efficient, accurate, and timely processing of travel and expense activities.
-Prioritizes system enhancements, upgrades, and integrations in coordination with technical and functional stakeholders.
-Monitor system performance, transaction volumes, and operational metrics; identify trends and recommend improvements.
-Ensure adherence to established service level agreements (SLAs) and performance standards.
-Lead execution of process improvement initiatives to streamline workflows, reduce cycle times, and enhance user experience.
-Develop and maintain operational documentation, including procedures, job aids, and system guides.
-Escalate complex or high-impact issues, risks, or prioritization conflicts to senior leadership with recommended solutions.
Concur System Administration & Technology Management:
-Serve as the primary functional owner of the Concur system, responsible for configuration, testing, issue resolution, and ongoing system optimization.
-Ensure data integrity, best practices for data administration, and alignment with ERP (CFS/CFS Data Warehouse.
-Seek continuous improvement of security practices and data administration best practices.
-Ensure resolution of system issues that arise and escalate systemic issues.
-Develop, deliver, and ensure maintenance of technical and functional travel training and user documentation to university leads.
-Actively participate in travel management meetings, identify and recommend improvements to enhance efficiency and compliance monitoring.
-Provide leadership for university travel leads on system functionality and best practices.
-Interpret data and present reporting for management, universities and audit.
-Plan, enhance, and deliver travel-related resources and tools for systemwide usage.
-Review and escalate dispute resolution and policy exceptions.
-Monitor current and emerging technology enhancements including product releases, updates, and patch fixes.
-Oversee functional testing and validation of system changes and enhancements.
-Support management of third-party vendor relationships (travel management companies, corporate card providers, expense platforms) to ensure contractual compliance and service performance.
User Engagement and Continuous Improvement:
-Engage with and facilitate cross-functional working groups to improve program compliance and alignment with organizational business needs and evolving initiatives.
-Identify and participate in efforts related to policy updates, system enhancements, and continuous improvement of T&E program.
-Ensure training strategy, consistency and coverage to foster understanding, adoption, and compliance.
-Support the development and implementation of T&E strategies that partner with key operational partners to identify ways to reduce non-value-added activities, balance governance, improve operational efficiency and cost management, and improve user experience.
-Collaborate with Finance, Procurement, IT, HR, and other stakeholders to support program needs and system changes.
-Oversee efforts to gather and document business requirements for system enhancements and process improvements.
-Ensure implementation of new policies, system updates, and process changes.
-Develop and deliver training programs, user communications, and support materials.
-Provide guidance and support to end users, resolving escalated issues and ensuring a positive user experience.
-Maintain strong working relationships with external partners, including system vendors and service providers.
-Communicate program updates, changes, and impacts clearly to stakeholders.
Team Management & Development:
-Supervise and lead staff responsible for T&E system and credit card administration, and user support.
-Assign and manage workload to ensure timely, accurate, and efficient task completion.
-Establish clear performance expectations and monitor individual and team performance.
-Provide ongoing coaching, mentoring, and performance feedback to team members.
-Identify training needs and facilitate professional development opportunities.
-Foster a collaborative, customer-focused team environment.
-Conduct performance evaluations and support employee development and career progression.
-Ensure adequate staffing coverage and support workforce planning efforts.
Qualifications
This position requires:
-Bachelor’s degree from an accredited four-year college or university required, or equivalent training and work experience in systems administration, process management, or financial operations.
-4+ years of related work experience in travel and expense management, with demonstrated expertise in day-to-day program and team operations.
-Subject matter expertise in Concur Travel Management system, including configuration, data integrity, security practices, and end-user support.
-Experience implementing or maintaining Concur in an educational or complex multi-entity environment, including managing access procedures, workflows, and data integrations.
-Ability to modify Concur system configuration (Travel, Request, Expense) and maintain alignment with ERP systems (e.g., PeopleSoft CFS/CFS Data Warehouse).
-Demonstrated experience managing day-to-day operations of a travel and expense or corporate card program, including reconciliation, compliance, and dispute resolution.
-Proven ability to translate strategic priorities into actionable operational plans, task assignments, and team deliverables.
-Strong analytical skills with the ability to monitor operational metrics, identify trends, and recommend data-informed improvements.
-Experience developing and delivering technical training, user documentation, and process guides to diverse stakeholder groups.
-Demonstrated ability to supervise staff, manage workload distribution, and support employee performance and professional development.
-Strong interpersonal and communication skills, with the ability to engage effectively with cross-functional partners, university leads, and end users.
-Thorough knowledge of T&E policies, expense compliance standards, and audit requirements.
-Ability to prioritize competing demands, escalate issues appropriately, and maintain service quality in a fast-paced environment.
Preferred Qualifications
-Concur Administration experience including full life cycle implementation and/or several years of system maintenance.
-Familiarity with PeopleSoft CFS environment and CFS Data Warehouse reporting.
-Knowledge of global travel and expense best practices and leading technologies.
Application Period
Priority consideration will be given to candidates who apply by August 19, 2026. Applications will be accepted until the job posting is removed.
How To Apply
Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.
Equal Employment Opportunity
Consistent with California law and federal civil rights laws, the CSU provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.
Title IX
Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix
E-Verify
This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).
If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).
COVID19 Vaccination Policy
Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Mandated Reporter Per CANRA
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.
CSU Out of State Employment Policy
California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Background
The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.
Learn more about working at the California State University and the impact of our mission.
Advertised: Aug 05 2026 Pacific Daylight Time
Applications close:
Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Manager, Travel & Expense Management. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.
Salary
The anticipated salary hiring range is up to $110,004 per year, commensurate with qualifications and experience.
Work Arrangements
THIS POSITION MAY BE LOCATED AT A CSU CAMPUS OR THE CHANCELLOR'S OFFICE IN LONG BEACH, CA.
Flexibility to telecommute two days a week, with three days on-site at the designated reporting campus.
Premium Benefits
Comprehensive Health, Dental, and Vision Benefits
Generous vacation plan
15 paid holidays a year
Tuition waiver education program (also applies to eligible family members)
Membership in the California Public Employees Retirement System (PERS)
More details here: Comprehensive Benefits Package
Classification
Administrator I
Position Information
The California State University, Office of the Chancellor, is seeking a Manager, Travel & Expense Management to be responsible for managing day-to-day operations and executing against the strategic direction established for the travel, expense reimbursement, and card programs. This position serves as the subject matter expert for the systemwide Travel Management system and related applications. Key responsibilities include preparing requirements, test plans, and configuration management for system enhancements, and key data integrations.
The position will facilitate meetings with end users to gather input, document processes, and partner with the supervisor to identify and promote necessary improvements. The incumbent will support analysis and provide balanced recommendations for a diverse user base.
Responsibilities also include supporting operational expenses, policy compliance and communication, analytics and reporting, vendor relationship management, technical system administration, and expense and purchasing card audit and compliance.
Responsibilities
Under the general direction of the Director, Finance & Budget Administration, the Manager, Travel & Expense Management will perform duties as outlined below:
Travel & Expense (T&E) Program Oversight:
-Oversee daily operations of the T&E program, ensuring efficient, accurate, and timely processing of travel and expense activities.
-Prioritizes system enhancements, upgrades, and integrations in coordination with technical and functional stakeholders.
-Monitor system performance, transaction volumes, and operational metrics; identify trends and recommend improvements.
-Ensure adherence to established service level agreements (SLAs) and performance standards.
-Lead execution of process improvement initiatives to streamline workflows, reduce cycle times, and enhance user experience.
-Develop and maintain operational documentation, including procedures, job aids, and system guides.
-Escalate complex or high-impact issues, risks, or prioritization conflicts to senior leadership with recommended solutions.
Concur System Administration & Technology Management:
-Serve as the primary functional owner of the Concur system, responsible for configuration, testing, issue resolution, and ongoing system optimization.
-Ensure data integrity, best practices for data administration, and alignment with ERP (CFS/CFS Data Warehouse.
-Seek continuous improvement of security practices and data administration best practices.
-Ensure resolution of system issues that arise and escalate systemic issues.
-Develop, deliver, and ensure maintenance of technical and functional travel training and user documentation to university leads.
-Actively participate in travel management meetings, identify and recommend improvements to enhance efficiency and compliance monitoring.
-Provide leadership for university travel leads on system functionality and best practices.
-Interpret data and present reporting for management, universities and audit.
-Plan, enhance, and deliver travel-related resources and tools for systemwide usage.
-Review and escalate dispute resolution and policy exceptions.
-Monitor current and emerging technology enhancements including product releases, updates, and patch fixes.
-Oversee functional testing and validation of system changes and enhancements.
-Support management of third-party vendor relationships (travel management companies, corporate card providers, expense platforms) to ensure contractual compliance and service performance.
User Engagement and Continuous Improvement:
-Engage with and facilitate cross-functional working groups to improve program compliance and alignment with organizational business needs and evolving initiatives.
-Identify and participate in efforts related to policy updates, system enhancements, and continuous improvement of T&E program.
-Ensure training strategy, consistency and coverage to foster understanding, adoption, and compliance.
-Support the development and implementation of T&E strategies that partner with key operational partners to identify ways to reduce non-value-added activities, balance governance, improve operational efficiency and cost management, and improve user experience.
-Collaborate with Finance, Procurement, IT, HR, and other stakeholders to support program needs and system changes.
-Oversee efforts to gather and document business requirements for system enhancements and process improvements.
-Ensure implementation of new policies, system updates, and process changes.
-Develop and deliver training programs, user communications, and support materials.
-Provide guidance and support to end users, resolving escalated issues and ensuring a positive user experience.
-Maintain strong working relationships with external partners, including system vendors and service providers.
-Communicate program updates, changes, and impacts clearly to stakeholders.
Team Management & Development:
-Supervise and lead staff responsible for T&E system and credit card administration, and user support.
-Assign and manage workload to ensure timely, accurate, and efficient task completion.
-Establish clear performance expectations and monitor individual and team performance.
-Provide ongoing coaching, mentoring, and performance feedback to team members.
-Identify training needs and facilitate professional development opportunities.
-Foster a collaborative, customer-focused team environment.
-Conduct performance evaluations and support employee development and career progression.
-Ensure adequate staffing coverage and support workforce planning efforts.
Qualifications
This position requires:
-Bachelor’s degree from an accredited four-year college or university required, or equivalent training and work experience in systems administration, process management, or financial operations.
-4+ years of related work experience in travel and expense management, with demonstrated expertise in day-to-day program and team operations.
-Subject matter expertise in Concur Travel Management system, including configuration, data integrity, security practices, and end-user support.
-Experience implementing or maintaining Concur in an educational or complex multi-entity environment, including managing access procedures, workflows, and data integrations.
-Ability to modify Concur system configuration (Travel, Request, Expense) and maintain alignment with ERP systems (e.g., PeopleSoft CFS/CFS Data Warehouse).
-Demonstrated experience managing day-to-day operations of a travel and expense or corporate card program, including reconciliation, compliance, and dispute resolution.
-Proven ability to translate strategic priorities into actionable operational plans, task assignments, and team deliverables.
-Strong analytical skills with the ability to monitor operational metrics, identify trends, and recommend data-informed improvements.
-Experience developing and delivering technical training, user documentation, and process guides to diverse stakeholder groups.
-Demonstrated ability to supervise staff, manage workload distribution, and support employee performance and professional development.
-Strong interpersonal and communication skills, with the ability to engage effectively with cross-functional partners, university leads, and end users.
-Thorough knowledge of T&E policies, expense compliance standards, and audit requirements.
-Ability to prioritize competing demands, escalate issues appropriately, and maintain service quality in a fast-paced environment.
Preferred Qualifications
-Concur Administration experience including full life cycle implementation and/or several years of system maintenance.
-Familiarity with PeopleSoft CFS environment and CFS Data Warehouse reporting.
-Knowledge of global travel and expense best practices and leading technologies.
Application Period
Priority consideration will be given to candidates who apply by August 19, 2026. Applications will be accepted until the job posting is removed.
How To Apply
Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.
Equal Employment Opportunity
Consistent with California law and federal civil rights laws, the CSU provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.
Title IX
Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix
E-Verify
This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).
If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).
COVID19 Vaccination Policy
Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Mandated Reporter Per CANRA
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.
CSU Out of State Employment Policy
California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Background
The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.
Learn more about working at the California State University and the impact of our mission.
Advertised: Aug 05 2026 Pacific Daylight Time
Applications close:
California State University (CSU) Chancellor's Office
(562) 951-4070The California State University is the nation's largest 4-year public university system, with 23 campuses throughout the state. The CSU promotes student success through opportunity and a high-quality education that prepares students to become leaders in the changing workforce, making the CSU a vital economic engine for California.
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