Dispatcher

Dispatcher Position Red Cap is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. We are currently seeking skilled and motivated Service Plumbers to join our team.What's In It For Me?Market Value CompensationRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthWhat Will I Do?Schedule and monitor daily technician scheduleReview, analyze, and audit work ordersDispatch work orders to field technicians according to priority and locationReceive and record completed work orders from the field techniciansContact customers to confirm next-day appointmentsCommunicate with field personnel via OutlookHandle paperwork for assigned departments and techniciansMaintain accurate technician databaseCoordinate parts schedulingCoordinate warranty installations with other divisionsAnswer general questions regarding rebates, system operations, warranties, etc. from customersOther duties as assignedDo I Have What It Takes?High School Diploma or GED preferredMinimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industryBasic computer proficiency, particularly with Microsoft applicationsExperience with Service Titan is a plusMust be able to work evenings and weekendsWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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