County of Orange

  • Information Technologist II

  • Orange County, CA
  • Costa Mesa, California United States View Map
CAREER DESCRIPTION

INFORMATION TECHNOLOGIST II
Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future Information Technologist II positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY
The recruitment will close on Wednesday, July 29, 2026, at 11:59 p.m. (PST).

JOHN WAYNE AIRPORT

Ranked #1 in Customer Satisfaction among Large Airports in the J.D. Power 2024 and 2025 North America Airport Satisfaction Study, John Wayne Airport (JWA) has been a major cornerstone of Orange County for more than 100 years. Located in beautiful Southern California, we currently serve approximately 11.8 million annual passengers. We strive to provide a superior guest experience to ensure travel is convenient and stress-free. The County of Orange owns and operates the airport, and the service area includes more than three million people within 34 cities and unincorporated areas of Orange County and beyond.

As a medium hub airport, we have commercial flights to more than 40 nonstop destinations in the U.S., Mexico, and Canada. Eleven commercial airlines and two air cargo airlines fly out of the Airport. It is home to nearly 500 general aviation (private, non-commercial) aircraft, representing 60% of total operations, and includes two full-service fixed base operators and one limited-use general aviation facility.

  • Mission: Connecting People, Places, and Opportunities.
  • Vision: To be an airport of choice by creating exceptional experiences.
  • Core Values: REACH
    • R espect
    • E nvironmental Stewardship
    • A ccountability
    • C ollaboration
    • H onesty

To learn more about working at John Wayne Airport, click here.To learn more about the County of Orange, click here.

DIVISION
The Innovation and Technology Division (ITD) iscomprisedof the Infrastructure and Service Teams. The Infrastructure Team provides support for network infrastructure (i.e., voice and data), while the Service Teamis responsible forthe maintenance and operation of the Common Use Passenger Processing System (CUPPS) as well as providing all end-user support for JWA administrative staff and systems. ITD provides consulting services to all airport divisions using computer-based systems and recommends technologies enhancing and complementing current existing systems. Additionally, IT manages a variety of vendor contracts for services.

THE OPPORTUNITY
The Information Technologist II will be responsible for primary solution development for the systems utilized across desktops and mobiles for office staff, teleworkers, and field staff. This may include server infrastructure maintenance, adherence to ITIL standards and processes, managing mobile offices and associated remote Internet connectivity solutions, oversight of agency PC images and all issues related to it; coordinate all the stakeholders and vendors to ensure program compliance with mandates; coordinate image automated distribution; develop, implement and ensure compliance of agency information policies; ensure consistency with County technology direction; and will include being a primary coordination point for resolving technology issues and providing technology solutions between external products and applications.

WORK HOURS

This position requires the incumbent to work scheduled hours outside standard business hours and to participate in an on-call rotation. This work may include late-night, early-m orning, holiday, and weekend work to support John Wayne Airport’s 24/7/365 operations.

MINIMUM QUALIFICATIONS & CORE COMPETENCIES
The ideal incumbent will possess a minimum of three years of experience in an enterprise environment performing systems configuration and deployment, analysis, maintenance, and administration for technologies such as network attached storage, mobile device management, and automated deployments, Microsoft Windows Server 2019/2022 or newer, Cloud IaaS and PaaS solutions, enterprise detection and response, virtualization/hyper-converged infrastructure, and Windows 11 workstations.

Ideally, the three years of experience will have been gained in a government or other highly regulated environment (e.g., healthcare, finance, law enforcement), which is considered highly desirable.

College-level education or training directly related to the competencies and attributes required of the position may be substituted for up to one year of the required experience at the rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience. College-level education or training beyond a bachelor's degree, which is directly related to the competencies and attributes required of the position, may be substituted for up to an additional year of required experience at the same rate identified above.

In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies:

Information Technology Knowledge & Experience
  • Design, deploy, and maintain operating system (OS) images, application packages, and software updates through Intune and Configuration Manager (SCCM/MECM)
  • Support enterprise hardware from Dell and HP, including desktops, laptops, and tablets
  • Implement enterprise security best practices, including encryption, implicit & explicit permissions, multi-factor authentication, and zero trust, auditing and digital forensics, data retention, risk assessment, penetration testing, and 3rd-party auditing
  • Follow information security compliance standards and auditing processes, including PCI-DSS, TSA, and NIST
  • Utilize enterprise cybersecurity tools, including SIEM , SOAR, EDR, IAM, PAM, vulnerability management, Web Proxy Firewall, and Email Security
  • Install, configure, and support Windows Server 2019 or newer in an enterprise Active Directory environment, Group Policies for administration of operating systems, applications, and user settings
  • Strong working knowledge of scripting languages, such as PowerShell or Python
  • Knowledge of ServiceNow or similar platforms, information technology service management (ITSM), and change management
  • Prepare and maintain documentation of department processes, procedures, and reports
  • Mobile Device Management (MDM) solutions, including Apple Business Manager (ABM), and Intune
  • Work with virtualization, cloud, and converged technologies, including vSphere, Microsoft365 and Azure
  • Plan and implement procedures in an enterprise environment that includes disaster recovery plans (DRP), incident response, and business continuity plans (IRP & BCP)
  • Manage complex automated asset management and configuration management solutions
  • Knowledge of VOIP, virtual PBX systems, and IP phone provisioning
  • Networking experience, including TCP/IP, VLANs, and SDN
  • Familiarity with network hardware (including Cisco and HPe), cabling, and patching
  • Stancil device experience
  • Experience in airport/aviation environment, including identity management systems (IDMS), Access Controls, and badging, as well as common use (CUPPS/CUSS) systems
Problem Solving | Analytical Skills
  • Identify and resolve extremely challenging technical issues and problems and/or research solutions
  • Interpret and apply technical information pertaining to computer and network systems
  • Understand principles and methods of troubleshooting computer hardware, software, and network problems
  • Ability to analyze, maintain, administer, troubleshoot, and repair a variety of system issues using appropriate program testing methods and tools
Relationship Building | Interpersonal Skills
  • Working with other public and private sector agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
  • Cooperating with multiple divisions and teams to address specific needs and achieve common goals
  • Coordinating with vendors to acquire and implement technologies and resolve complex technical issues
  • Participating in Countywide technology solution forums
Oral | Written Communication Skills
  • Responding quickly, courteously, and proficiently to customer service requests
  • Providing detailed documentation related to technological solutions and systems support
  • An ability to communicate complex technical information to diverse audiences, including non-technical stakeholders and customers
  • Writing clearly and concisely in documentation and communication
MINIMUM QUALIFICATIONS
Please click here for details on the Information Technologist II classification, including the physical, mental, environmental, and working conditions.
NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.).

LICENSE REQUIRED
The successful candidate must possess, obtain, and maintain the following licenses:
  • Valid California Driver's License, Class C or higher, by date of appointment
  • Valid Airport Access Badge with an Airport Driving Endorsement within ten (10) days of employment
AIRPORT ACCESS REQUIREMENTS
Employees must clear a background check, which includes a Criminal History Records Check (CHRC), Transportation Security Administration (TSA) check, and Security Threat Assessment (STA) check. Airport Access Badge must be maintained and renewed every two (2) years.

PHYSICAL, MENTAL, ENVIRONMENTAL, AND WORKING CONDITIONS
Environmental and Working Conditions
Work is typically performed in an indoor office environment, but occasionally requires travel to other locations. Work environments may include high levels of noise, dust, and/or unpleasant odors. Occasional early morning, evening, holiday, and/or weekend work may be required.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening | (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview Exam (SOI) | (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Eligible List | Score Groups
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Department's needs, the selection procedures listed below may be modified. All candidates will be notified of any changes in the selection procedure.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Michelle Bocicor at mbocicor@ocair.com or by phone at (949) 252-5174

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.



Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Closing Date/Time: 7/29/2026 11:59 PM Pacific
County of Orange

County of Orange

714.834.5315

Discover a Fulfilling Career at the County of Orange

With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.

As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.

As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.

Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.

 

Community Impact:

Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.

Employee Wellness:

At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.

Innovation:

The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.

Collaboration:

Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.

Equality:

At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.

Career Advancement:

The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.

 

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