Dispatcher

Salary : $67,516.80 - $92,643.20 Annually
Location : Rialto, CA
Job Type: Full-Time
Job Number: 26-44813-01
Department: CONFIRE
Division: Emergency Communications Center
Opening Date: 06/18/2026

The Job
** THIS IS A CONFIRE POSITION ONLY **

CONFIRE is a separate entity from San Bernardino County and

the Fire Protection District.

MOU Salary Increases

2.5%-7/25/2026

3.0% - 2/20/2027
CONFIRE,JPA recruiting for Emergency Services Dispatcherto receive requests for emergency and non-emergency assistance. This position is responsible for dispatching County fire, emergency medical and local government services. Responsibilities include monitoring the radios, communication equipment, and personnel, and coordinating mutual aid procedures and operations.
Distinguishing Characteristics
The Dispatcher class is distinguished by its critical role in receiving, evaluating, and processing emergency and non-emergency requests for fire, medical, and rescue services across multiple jurisdictions. Incumbents operate in a high-volume, multi-agency communications environment, utilizing advanced Computer-Aided Dispatch (CAD) systems, radio networks, and established medical and fire protocols to determine call priority and ensure the rapid and accurate deployment of resources.

Examples of Duties:
Duties may include, but are not limited to, the following:

1. Receives emergency and non-emergency calls for service and inquiries from the public and enters information in the CAD system.
2. Dispatches appropriate fire, EMS, and support resources using Computer-Aided Dispatch (CAD) systems, radio communications, and mapping tools.
3. Maintains continuous communication with field personnel, providing updates, additional information, and resource coordination as situations evolve.
4. Monitors multiple radio channels simultaneously, ensuring timely acknowledgment of status changes, unit availability, and incident progression.

1. Provides vacation and temporary relief as required.
2. Provides other duties as required.

CONFIRE, JPA is a Joint Powers Authority (JPA) located in San Bernardino County California established to provide communications, dispatch, computer information systems support (IS), and geographic information systems (GIS) to CONFIRE member and contract agencies. The CONFIRE Communications Center's (Comm Center) primary function is to provide 24-hour/365-day directfire, EMS, and rescue dispatch services to CONFIRE agencies. Beyond the direct fire dispatch role, Comm Center also functions as the San Bernardino County (XBO) Operational Area dispatch, which provides large incident coordination for fire, local government, and emergency medical resources on a countywide basis.
Conditions of Employment

1. Examination: There will be an evaluation of qualifications based on a review of a skills battery assessment.
2. Background: Candidates must under go and successfully complete a background investigation, including a fingerprint check, and medical examination.
3. Shifts: Candidates must be available for all shifts. Incumbents will be required to work rotating shifts, including days, nights, weekends, holidays ,and evenings, as well as mandatory overtime. Refusal of an assigned shift may result in removal from the eligibility list or termination. Shift differentials may apply.
4. Availability: CONFIRE operates 24 hours a day, seven days a week. Incumbents must be available to work rotating shifts, including nights, weekends, holidays, and grave yard shifts, as required to meet operational needs.

Minimum Requirements
Typing: Typing speed of 30 WPM

Experience: One (1) year experience with a Fire or EMS agency, such as that acquired as a seasonal firefighter or in a Fire Academy, or similar experience that required knowledge of fire equipment and response procedures.
-OR-
One (1) year experience as a dispatcher operating a computer-aided dispatch (CAD)system in a public safety environment.

Desired Qualifications
The ideal candidate will have current or previous experience as a Dispatcher or System Status Controller dispatching emergency response services with in San Bernardino County and Riverside County areas.

Selection Process
Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application as soon as possible for immediate consideration. Applications will be accepted until sufficient applications are received; recruitment may close at any time without notice.
Applications will be referred directly to the hiring department for consideration.
To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and or updated before applying for the position. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.
01

INSTRUCTIONS: The information on the Application and your responses to the following Supplemental Questions will be used in a determination of qualifications. Accurate responses should be provided for each question, and all experience must be clearly detailed in the work experience section of your application in order to ensure qualifications are properly considered.

• I have read and understand the above statement.

02

Indicate your corrected typing speed, a typing certificate may be required: I understand that checking less than 30 WPM will remove me from this testing process and I will need to reapply at a later date.

• 0-24 WPM
• 25-29 WPM
• 30-49 WPM
• 50+ WPM
• None of the above

03

EMD & CPR Certifications: Indicate your possession of current certifications. Be sure to attach copies and list these certifications on your application.

• EMD Certification
• CPR Certification
• Other related certifications
• None of the above

04

Do you have Emergency Dispatching experience with an emergency communication center, emergency medical services, or general dispatch experience

• Yes, I have emergency communication center dispatching experience.
• Yes, I have emergency medical service dispatch experience
• Yes, I have general dispatch experience
• No, I do not have the above experience.

05

Indicate your years of experience in Computer-Aided Dispatching

• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4+ Years

06

I am available and willing to work 12-hour shifts. I understand that checking "NO" will remove me from this testing process and I will need to reapply at a later date when I am available for the indicated work hours. I further understand that refusal to work the assigned hours will remove me from the list and/or terminate my employment.

• Yes, I am available and willing to work 12-hour shifts.
• No, I am not available and/or willing to work 12-hour shifts at this time.
• None of the above.

07

I am available and willing to work all shifts: day, night, weekend, rotating swing in any Fire Communications Dispatch Center location. I understand that checking "NO" will remove me from this testing process and I will need to reapply at a later date when I am available for all shifts and locations. I further understand that refusal to work at assigned shift will remove me from the list and/or terminate my employment.

• Yes, I am available and willing to work all shifts at any location.
• No, I am not available and/or willing to work all shifts at any location at this time.
• None of the above

08

Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust SPAM and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your email on a timely basis).

• I acknowledge that I have read, understood, an agree to the above.

09

**ATTENTION GMAIL USERS**We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that email coming from CONFIRE may be marked as spam and will not make it into your Gmail inbox. Please follow the Gmail guidelines to create and apply filters to your Gmail accoung.Note: If you apply the filters and still do not receive emails from CONFIRE, you can check your wwwgovernmentjobs.com (NeoGov) all notifications will appear there.

• I understand

10

Applicant Acknowledge - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question