Dispatcher

Dispatcher Position

We are currently searching for a detail-oriented and organized Dispatcher to join our team. The Dispatcher will be responsible for dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. This is an opportunity for a long term position and to join a growing company.

Responsibilities

• Excellent communication and customer service skills
• Ability to handle an extremely high volume of service calls
• Negotiating priority of service call
• Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated
• Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project
• Must have an above average ability to multi-task in a fast-paced environment
• Must work well under pressure and attention to detail is an absolute must
• Attention to data entry, updating information in a timely manner throughout the day
• Continuous communication with service technicians and providing optimal routing
• Technical support; providing directions, changes in scheduling, etc
• Notifying customers of delay in delivery schedule
• Track that our service technicians comply with customer requirements
• Assist in closing service calls and invoicing
• Collect and review service technician's paperwork and notes for completeness
• General office duties (faxing, scanning, typing, filing, etc)

Qualifications

• High school diploma or equivalent
• 3+ years of experience dispatching Field Service Techs
• Strong computer skills, excellent communication and organizational skills
• Proven ability to accurately and quickly develop creative solutions to problems
• Self-starter with multi-tasking ability and strong interpersonal skills
• Experience using internet maps and dispatch software

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

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