IT Application Analyst Senior (ATS-GIS)

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• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
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By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

About the Department: The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description:

IT Application Analyst Senior

Purpose:

Using advanced and comprehensive knowledge of business functions and information technology (IT), this position performs duties to develop, implement, configure, support, evaluate and recommend software systems.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Researches, analyzes, architects, develops, implements and configures technological solutions.
  
• Administers, monitors, and maintains one or more IT systems.
  
• Investigates and analyzes complex business requirements.
  
• Provides impact analysis and recommends appropriate solutions.
  
• Identifies opportunities for asset reuse across multiple projects.
  
• Responds to issues from the user community.
  
• Prepares and maintains documentation related to the development and maintenance of systems.
  
• Participates in the development of business process models and data flow diagrams for all levels of the organization.
  
• Performs bug tracking and quality assurance tasks.
  
• Develops and maintains disaster recovery plans.
  
• Develops and/or delivers training.
  
• Creates and prepares reports and analysis.
  
• Installs new software releases and/or upgrades.
  
• Establishes IT policies, procedures and security requirements.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide technical or project leadership, training, and technical guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of existing IT systems and their relationships to each other and interfaces to outside systems.
  
• Knowledge of IT policies, procedures, and security requirements.
  
• Knowledge of database design principles.
  
• Knowledge of creating process models and data flow diagrams.
  
• Skill with computers and computer systems.
  
• Skill in analyzing information and evaluating alternatives.
  
• Skill in documenting and maintaining application and process or configuration information.
  
• Skill in providing system/application administration.
  
• Skill in identifying complex problems and reviewing related information.
  
• Skill in developing, prioritizing, organizing and accomplishing specific goals and plans.
  
• Skill in using a structured query language.
  
• Skill in providing mentoring, guidance, and training of personnel.
  
• Skill in coordination of activities of others.
  
• Ability to serve as a technical lead for development and support of one or more IT systems.
  
• Ability to apply analytical reasoning to complex problems.
  
• Ability to multitask and to work effectively in a team or as an individual contributor.
  
• Ability to communicate effectively orally and in writing.
  
• Ability to meet deadlines and effectively communicate the status of assignments.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years experience. Experience may substitute for education up to four (4) years.
  

Preferred Qualifications:

• Experience in Geospatial Information Systems (GIS) specifically with the Esri platform & solutions.
  
• Experience configuring, administrating, managing, and monitoring ArcGIS Enterprise, ArcGIS Server, FME Server, ArcGIS Online, and the VertiGIS Platform
  
• Experience and/or knowledge of IT and Security best practices
  

Notes to Candidate:

Position Overview:

The City of Austin Enterprise Geospatial Services is excited to announce that we are looking for an IT Application Analyst to join the Geospatial Systems Management team. This team is responsible for the City's GIS infrastructure, licensing, and platform administration.

This position will assist with the maintenance and management of the City of Austin’s enterprise GIS Infrastructure. This individual will support a large ArcGIS Enterprise deployment, the City of Austin’s ArcGIS Online organization, Portal for ArcGIS, FME Server, and the VertiGIS Studio platform. This

includes license and account management for geospatial platforms, monitoring server and database performance, and performing server application upgrades and maintenance.

This position requires excellent communication and customer service skills and will work often with GIS contacts around the City of Austin! The ideal candidate will have a proactive approach to customer service and seek out creative ways to improve customer experience and system performance. This position is primarily remote, however, will require onsite presence as operational needs determine. And on-call rotation which can include after-hours support.

Salary Range:

$75,930.00 - $96,430.00

Critical Employee:

You have been designated as a Critical Employee. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
•If authorized to telework, you may be required to telework on a day you are normally at your designated work site. This time would be coded as telework rather than regular work hours. A department may determine a critical employee is considered essential based on the nature of the extraordinary situation or emergency condition. If a critical employee is asked to serve in an essential role, they would then be designated as an essential employee, and the compensation for an essential employee as described above would take effect.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Benefits

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information .

to and from these locations.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-04-17

• 

• City of Austin

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