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  • Applications Specialist III

    Irvine, California United States SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC) Full Time 8430 - 11922 Monthly Jun 09, 2025
    South Orange County Community College District Employer:

    SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)

    About the District South Orange County Community College District encompasses 382 square miles in south Orange County serving over 909,000 residents in 26 communities. We know that higher education is directly linked to quality of life and economic vitality. We have helped generations of families achieve their educational and career goals since 1967. Distinguished faculty from Saddleback College and Irvine Valley College provide students with rigorous academic classes to prepare them for transfer to four-year colleges and universities, basic skills attainment, or career technical training. Our newest campus, the Advanced Technology & Education Park (ATEP), opened in 2007 and offers courses from our two colleges with a focus on workforce development and career technical skills. Emeritus Institutes and community education programs at our colleges offer lifelong learning opportunities for community members of all ages. The District is governed by a seven-member elected Board of Trustees and the district's chief executive officer is the Chancellor. District Services provides centralized administrative services to our three campuses. Executive offices include: Chancellor and Trustee Services, Business Services, Technology and Learning Services, Human Resources, and Public Affairs. These departments provide accounting, benefits, facilities planning, fiscal services, human resources, information technology, institutional research and planning, payroll, public affairs, purchasing, risk management, and  warehouse/mailroom services to our district. The district continually assesses the effectiveness of its services through district-wide surveys, shared governance committees and task forces that are established to accomplish specific projects. Strategic planning has become an essential tool for guiding our direction and assuring compliance with accreditation standards.

    Job Description

    Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

    SUMMARY DESCRIPTION

    Under general direction from the appropriate operating unit manager, provides and coordinates the implementation of complex medium to large-scale software application systems in support of institutional functions; develops and implements training programs and long-term technology support for higher education functions; coordinates implementation with internal and contract software developers and commercial software vendors; and provides end-user advocacy within the Information Technology Department.

    DISTINGUISHING CHARACTERISTICS

    This is the advanced level position in the area of application support and requires significant knowledge and experience to independently perform the highest level application duties. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and responsible types of duties assigned to classes within this series including coordinating and implementing medium and large scale software systems. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.

    REPRESENTATIVE DUTIES

    The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

    Coordinate the implementation of medium and large scale software application systems; coordinate implementation with internal and contract software developers and commercial software vendors; facilitate end-user involvement in software development and design and testing processes.

    Develop, plan, and organize end-user training associated with the implementation of new software application systems.

    Facilitate communications regarding software maintenance and support including troubleshooting and problem solving for large-scale mission-critical institutional software systems.

    Facilitate and coordinate end-user help-desk functions; provide information as necessary.

    Facilitate the transfer of information between users and management levels of technical staff and maintain confidentiality on secure and/or sensitive information.

    Support functional modules as assigned.

    Direct, coordinate, develop, and present formal group and informal one-on-one training on the procedures, features, and other functional and technology aspects of higher education functions which may be locally installed, or centrally maintained and delivered over the District’s network.

    Direct and coordinate the development of end user documentation from a variety of sources including technical manuals, user documents, originally authored materials, technical staff and user staff; maintain library of documentation.

    Coordinate complex problem-solving resources to users through research, analysis, and consultation with users, technical staff, managers and vendors.

    Evaluate new software; create testing environments and perform testing of software; provide feedback to software development staff regarding user interface issues; recommend and coordinate policy changes and new application standards with appropriate staff.

    Design, develop, and maintain assigned web sites; collaborate with appropriate staff on the implementation of applications, policies and access changes; develop and maintain documentation.

    Perform related duties as required.

    QUALIFICATIONS

    The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

    Knowledge of:

    Strong understanding of higher education applications and associated functions and software.

    Multiple software applications and related concepts.

    Principles and practices used in troubleshooting complex software application problems.

    Applications/programming development, databases and data structure concepts.

    Advanced methods and techniques of providing training to faculty and staff on software applications.

    Advanced principles used in the design of training materials and programs.

    Advanced methods and techniques used in web site design and development.

    Ability to:

    Direct, coordinate, develop, and provide implementation and training on higher education functions and related software applications.

    Analyze, troubleshoot and apply problem solving skills to technical problems.

    Coordinate the development of end user documentation from a variety of sources.

    Evaluate and test new software applications and recommend modifications as necessary.

    Understand various administrative activities and office functions.

    Operate a variety of equipment including computers and supporting software applications.

    Adapt to changing technologies and learn functionality of new equipment, programs and systems.

    Work cooperatively with other departments, faculty and staff.

    Work independently in the absence of supervision.

    Communicate clearly and concisely, both orally and in writing.

    Establish and maintain effective working relationships with those contacted in the course of work.

    EDUCATION AND EXPERIENCE GUIDELINES

    Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

    Education/Training:

    Equivalent to two years of college level course work in computer science, information systems, application programming or a related field.

    Experience:

    Five years of increasingly responsible experience providing support for higher education software applications and related functions, networked computer hardware and systems software, and technology related help-desk functions.

    PHYSICAL DEMANDS AND WORKING ENVIRONMENT

    The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Environment:

    Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.

    Physical:

    Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

    Vision: See in the normal visual range with or without correction.

    Hearing: Hear in the normal audio range with or without correction.

    Range 142 of the CSEA Salary Schedule

    Work schedule: Monday - Friday (8:00 AM - 5:00 PM)

    Schedule and shift are subject to change in accordance with the department's needs.

    Required Documents: Resume and Cover Letter

    Applications missing the required documents will not be considered.

    Hours Per Week: 40

    Months: 12

    Closing Date/Time: Mon, 30 Jun 2025

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

4 Quick Facts About Working Government IT Jobs

4 Quick Facts About Working Government IT Jobs
 

I. Introduction

Government IT jobs offer unique opportunities for individuals seeking career stability, competitive benefits, and a balanced work-life arrangement. Taxpayer dollars fund these positions, which provide higher job stability than many private sector roles. Government IT jobs are also less affected by market fluctuations, ensuring consistent employment for qualified candidates.

In addition to job stability, these roles come with competitive salaries and comprehensive benefits packages, including retirement plans, health insurance, and paid time off. This provides long-term financial security. Furthermore, the increasing demand for IT professionals in government agencies, driven by advancements in technology and cybersecurity, makes these jobs highly desirable.

This article will explore four important facts about government IT jobs: job stability, competitive salaries and benefits, high demand for IT professionals, and work-life balance. Government employees often handle sensitive data, including managing personal telephone phone numbers and ensuring the protection of each personal data subject. Moreover, they must adhere to strict protocols when they disclose personal data online, ensuring government IT roles remain secure and trustworthy.

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Quick Fact 1: Job Stability

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One of the most significant benefits of government IT jobs is their unmatched job stability. Funded by taxpayer dollars, these positions provide consistent employment, even during economic instability. Government roles offer greater protection than private sector jobs, which are vulnerable to layoffs and budget cuts due to market fluctuations.

Government IT professionals are responsible for managing sensitive personal data, including the personal telephone phone number and information of each personal data subject they work with. This responsibility ensures that data is handled securely and complies with relevant laws. When government employees must disclose personal data online, they must follow strict protocols to provide security and privacy.

In addition to the stable environment, government IT jobs are supported by strong security and access controls. These positions focus heavily on protecting citizens’ data, ensuring that personal telephone phone numbers and other sensitive data are secure to the highest security standards. This makes government IT roles vital in maintaining public trust and safeguarding critical information.

In conclusion, government IT jobs provide the long-term stability many professionals seek, especially when working in a regulated environment where data security and protection are top priorities.

 

Quick Fact 2: Competitive Salaries and Benefits

Government IT jobs offer competitive salaries, even if they don’t always surpass the private sector. However, the benefits packages often provide a significant edge. These comprehensive packages include health insurance, retirement plans, and paid time off, ensuring long-term financial security. Government positions also offer payroll and tax services to support employees with personal data needs, ensuring their employment and education history are securely managed.

Retirement plans, including pensions, can sometimes be more beneficial in the long run than private sector jobs. This is because the government adheres to applicable data protection laws and strict personal data processing protocols, ensuring the safety and security of personal data like salary and payroll information. Employees also enjoy strong security and access controls, preventing unauthorized access to sensitive personal data.

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Regarding data processing, government jobs must follow strict business and commercial purposes to manage employee benefits and compensation, ensuring that disclosed personal data is used properly. Government IT positions are a strong option for long-term job security with comprehensive benefits.

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Quick Fact 3: High Demand for IT Professionals

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The demand for IT professionals in government roles continues to rise. With over 79,000 federal employees currently working in IT, agencies are prioritizing cybersecurity and data services roles. Cybersecurity has become a key focus, as agencies must prevent threats and ensure that personal data collected automatically remains secure.

As technology advances, government agencies rely on skilled IT professionals to manage relevant data processing activity and maintain robust security and access controls. The need to process personal data securely and efficiently is a top priority, making skilled IT professionals crucial to protecting public information.

This demand also extends to hiring and employment purposes and the ability to handle sensitive personal data. With so much personal data at stake, IT professionals are responsible for upholding data protection laws and ensuring all personal data processing complies with legal regulations.

 

Quick Fact 4: Work-Life Balance

Government IT jobs are well known for offering a balanced work-life structure, essential for maintaining job satisfaction and personal well-being. Unlike many private sector roles, these positions provide predictable hours with minimal overtime or on-call responsibilities. This predictability especially appeals to individuals who prefer stable hours and reduced workplace stress.

One key factor enabling this balance is the structured handling of sensitive data, such as contact and employment data and personal telephone numbers. Government employees often need to automatically collect personal data, ensuring compliance with data protection laws while minimizing the need for after-hours work. Personal data originally collected in these roles must be processed during regular work hours, leaving less room for unexpected disruptions.

In these positions, government employees handle various tasks, including managing sales and customer relations and ensuring that the personal data discussed complies with legal requirements. By efficiently handling personal data subjects during scheduled hours, professionals can avoid the long, unpredictable hours often seen in private sector jobs. This allows them to collect data related to their tasks without the added stress of extensive overtime.

For those seeking a healthier balance, government IT jobs offer a structured environment where such personal data and other duties are managed efficiently, allowing for greater work-life harmony.

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Conclusion

Government IT jobs provide four key benefits:

  • Job stability
  • Competitive salaries
  • High demand for IT professionals
  • A healthier work-life balance

These roles offer a secure career path and ensure that professionals can handle tasks such as disclosing personal data online and managing contact and employment data within regular work hours.

If you’re considering a career in IT, explore the opportunities available in government IT jobs. These positions offer stability and benefits while maintaining compliance with personal data protection standards. Government IT jobs could be ideal for those looking to grow professionally in a stable and structured environment.

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