Dispatcher II - Austin Convention Center

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Under general supervision, responsible for activities related to dispatch services for uniformed security personnel and non security personnel. Monitor and operate Computer Aided Dispatch (CAD), maintenance service requests, Closed-Circuit Television (CCTV) management, door access systems, communication systems, and fire systems.

Job Description:

Dispatcher II

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from facility service representatives and security personnel.
• Schedules and loans out pool vehicles to authorized employees.
• Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
• Operate and monitor fire alarm system for department and external buildings.
• Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
• Records and maintains files and records of customer requests; work of services performed; lost and found management; expenses; inventory; and other dispatch information on appropriate forms or logs.
• Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
• Prepares daily work log information for reports.
• Determines types or amount of supplies needed and places orders, accordingly.
• Coordinates emergency response including evacuation process.

Responsibilities - Supervisor and/or Leadership Exercised:

None

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis county area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication and listening skills.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Minimum Qualifications:

Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Licenses and Certifications Required:

None

Preferred Qualification:

• Experience with Computer Aided Dispatch (CAD) system and Report Management System (RMS)
• Experience working with Security Systems (Surveillance, Facility Access, Fire Systems, and Badging Systems)
• Experience Using Microsoft Office (Outlook, Word, Excel, and PowerPoint)

Other:

• Ability to travel to more than one location

Notes to Candidate:

Salary Range: $22.48 - $25.24

Location: Palmer Events Center

Days and Hours:

• Schedule consist of four 10-hour shifts.
• Hours are 1:00 p.m. - 11:00 p.m.
• Days are on a rotating schedule.

When completing the City of Austin employment application:

The City of Austin employment application is an official document. Incomplete applications will not be considered. A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

• A detailed, complete City of Austin employment application is required to evaluate your qualifications.
• Please be thorough in completing the employment application. List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), detailed job duties/responsibilities, and relevant professional certification(s) that are applicable to this position.
• Do not use statements such as “see resume” or “see LinkedIn profile.”
• Resumes will not substitute for a complete application or be used to determine qualifications. Any blank or incomplete application will be automatically screened from the hiring process.
• Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
• All responses to supplemental questions must be supported by information in your application.
• Starting salary will be based on overall relevant experience.
• No changes will be accepted after the job posting closes.

This position relies on a successful Criminal Background check.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Essential Personnel:
This has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a City-designated work site, or retained on-site to assist with operations and recovery.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Assessment:

Assessment(s) may be administered as part of this recruitment process.

Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.

Benefits:

Working with the City of Austin provides several health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please find the link here to the City of Austin employee benefits guide.

Important Notes to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-04-13

• 

• City of Austin

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