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Job Description
CAREER DESCRIPTION
Child Support Services Manager
(Human Services Administrator)
SALARY INFORMATION
Salary may be negotiable within the range listed above, based on position requirements and successful candidate’s qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment is being held to establish an open eligible list to fill current and future Human Services Administrator positions. The eligible list established may also be used to fill similar and lower-level classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment will remain open for a minimum of five (5) business days and is currently scheduled to close on Monday, March 30, 2026, at 11:59 P.M. (PST) Qualified applicants are encouraged to apply immediately.
CHILD SUPPORT SERVICES (CSS)
Orange County Child Support Services (CSS) is an award-winning, forward-thinking agency of over 300 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.
Click here for more information on the County of Orange.
THE OPPORTUNITY
The selected candidate(s) will supervise and oversee a functional area of CSS with the common mission of providing efficient and effective direct or indirect child support services.
CSS may use the Eligible List to fill Human Services Administrator position(s) in one or more areas including Case Management Operations, Customer Support Operations, Program Support Services, or any other area as department needs arise.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess four (4) years of progressively responsible experience in the human services program and will demonstrate the following competencies:
Human Services Experience & Technical Skills- Vast experience working with human services laws, regulations and policies
- Significant experience performing program, organizational or administrative analysis, legislative analysis and/or high-level casework
- Experience in evaluating and managing resources to align with workloads and establish adequate service levels/customer response timeframes
- Substantial experience facilitating and coordinating projects and teams, providing project leadership, advice and recommendations, technical direction and expertise, ability to evaluate progress, and resolution of issues related to project areas or work assignment
- Robust experience in managing projects, developing timelines and documenting findings
- Demonstrated ability to lead organizational change initiatives by applying structured change management methodologies, fostering stakeholder engagement, and driving adoption of new processes and technologies to achieve strategic objectives
- Broad experience in collaborating with external organizations and building strategic partnerships for the benefit of the community and program
- Substantial experience in marketing campaigns and branding to support program awareness and effective communication
Results Focused & Decision Making- Accomplishes day-to-day operational and administrative assignments while demonstrating appropriate sense of urgency
- Achieves expected quality and quantity of results, and appropriate focus on outcomes
- Anticipates and meets customer needs, balances short-term and long-term goals
- Strong customer service focus through direct customer contact and/or commitment to the department's mission and the families we serve
- Gathers pertinent data, sufficient facts before making decisions, makes decisions based on sound logic
- Recognizes potential adverse consequences of actions
- Incorporates educated risk management and mitigation strategies into planning
Effective Communication- Listens effectively, presents ideas and complex materials clearly, logically and concisely
- Shares information with appropriate staff, maintains open and productive dialogue with peers
- Effective administrative and communication skills to accomplish duties and responsibilities, and coach staff in accomplishing their responsibilities
- Strong verbal and presentation skills
- Keeps management appropriately informed on progress
- Strong written skills to prepare various documents, including but not limited to, proposals, assessments, project plans, etc.
Collaboration & Teamwork- Shares specialized knowledge freely with others, establishes/maintains productive working relationships, and provides learning opportunities for growth to those in and outside of unit
- Involves appropriate people in plans and decisions, recognizes and respects the value of diversity and differing opinions
- Addresses difficult issues immediately; minimizes personal conflict or divisiveness within work unit
- Forms cooperative working relationships with others, and breaks down barriers to the accomplishment of departmental goals
Supervision & Leadership- Demonstrates ability to organize staff to consistently achieve required day-to-day tasks
- Provides accurate and effective performance evaluations to subordinates, addresses personnel issues and performs necessary documentation and disciplinary actions as required
- Seeks out and positively accepts staff-initiated recommendations for improved productivity, better service or cost savings
- Takes responsibility for own actions regardless of outcomes
- Consistently applies high ethical standards of behavior to work assignments, decision-making and associations
- Ability and commitment to leading employees to meet goals and objectives while identifying and cultivating their talents
- Possesses sufficient level of self-awareness to recognize personal impact on others
- Understands the difference between work excellence and perfection, and applies a productive balance between the two
- Champions a positive and engaged work environment wherein individuals and teams can thrive
MINIMUM QUALIFICATIONS
Click here to learn more about the Minimum Qualifications for the Human Services Administratorclassification as well as the physical & mental requirements and the environmental conditions.
Special Requirements: Must pass a background investigation to the satisfaction of the Department of Child Support Services.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Application Appraisal Panel (AAP) | Application Review (Weighted 100%)
An Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate the application and supplemental questionnaire for job knowledge, competencies, and related experience described above. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified. All applicants will be notified of any changes in the selection procedure.
Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.
ADDITIONAL INFORMATION
Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION : Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at http://www.governmentjobs.com
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Jennifer Ramirezat (714) 347-8385 or jramirez@css.ocgov.com.
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information. - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 3/30/2026 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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