Library Supervisor - Circulation - Irving Street Library

CITY EQUITY STATEMENT
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job-someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

The City of Westminster is seeking a compassionate and engaging Library Supervisor - Circulation who loves delivering exceptional customer service to all ages!

The primary responsibility and focus of this role is the circulation desk. This position is responsible for staff scheduling, supply ordering, training of new staff, and supervision of clerks and shelvers. This position will provide excellent customer service, handling and overseeing the opening of accounts, placing holds, handling fines, processing lost materials, and problem-solving patron accounts. The Library Supervisor - Circulation will also regularly work at all public desks including the information desk and youth services desk.

The Library Supervisor position is responsible for supervisory, administrative, and professional work reporting to the Library Services Coordinator. They are responsible for circulation services at Irving Street Library, including the circulation staff and shelving activities. This position requires working some evenings and weekends.

The ideal candidate for this role has a heart for public service, champions teamwork, and values equity and empathy in a community-focused urban library setting. Someone with a passion for customer service will thrive in this environment.

The Irving Street branch is a neighborhood library at the heart of Historic Westminster. It is a small and busy location in a densely populated area with a diverse population, including Hispanic, Hmong, and Native American representation with a wide range of socioeconomic and generational backgrounds. Bilingual candidates are highly encouraged to apply.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

For more information about the city and what it is like working for the city of Westminster, please visit: Employment | Westminster, CO

Opportunity Timeline:

• Posting closes: ­­­­­­­­­­­­­Monday, April 6 at 8:30AM MDT
• Screening Interview: Wednesday April 22, 2026
• Final Panel Interview: Wednesday April 29, 2026
• Conditional Job Offer and Backgrounds: May
• Start Date: Tentatively end of May/early June

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational, and informational services and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and trails.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to:

• Utilize and demonstrate:
• Excellent customer service, management, professional library, and supervisory skills
• Thorough knowledge of techniques, principles, methods, materials, and practices used in the operation of a public library, and/or the operation of a customer service focused facility
• Analyze professional and administrative problems and make recommendations
• Manage complex scheduling tasks
• Prepare cash deposits following City of Westminster guidelines
• Supervise cash handling procedures according to City of Westminster policies
• Direct the work of paraprofessional and clerical library personnel in a manner conducive to high morale and full performance
• Interpret library policies and objectives to library and other City staff, community groups, and the public
• Establish and maintain effective relationships with diverse citizen groups, employees, and other City administrators
• Communicate effectively, orally and in writing
• Demonstrate familiarity with computer hardware and software and experience in the use of automated databases preferred
• Keep informed of new and innovative library and information services
• Demonstrate proficiency with word processing, spreadsheets, and other specialized library software

Leadership/Supervisory - Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
• Demonstrate collaboration and conflict resolution skills with other departments and employees
• Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
• Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
• Effectively supervise, mentor, and motivate in a team environment

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks
Creates a pleasant, customer-friendly atmosphere for patrons at the library through:

• Positive interaction with patrons, maintaining fair and equitable circulation policies, and training staff in customer service techniques
• Display and circulation of library materials through attractive, orderly, and easy to find arrangement and display of assorted media
• Responding to and resolving customer issues that may include disputed fines, overdue, lost, or damaged items, problems with loan requests, and/or library policy interpretation

Plans, directs, and monitors the circulation activities of the Irving Street Library including customer service, shelving, and staff supervision, including:

• Oversees all hiring, training, scheduling, and performance evaluations
• Provides procedural guidance and training for staff

Works collaboratively with collection agency in the recovery of fees and/or overdue materialsHelps manage and maintain circulation equipment, self-check units, security systems, etc.Must possess a valid driver’s license, provide proof of a safe driving record, and maintain a safe driving record for continued employmentMaintains regular and punctual attendance Other Duties and Responsibilities
Cooperates with peer supervisors and library management to determine and provide all customer service needs for the facilityServes as Person in Charge as assigned

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required :

• Graduation from an accredited four (4)-year college or university
• Supervisory experience in a library, retail or customer service orientated role Must possess a valid driver’s license, provide proof of a safe driving record, and maintain a safe driving record for continued employment

Preferred :

• Spanish language skills and/or experience in working with patrons from a variety of ethnic and cultural backgrounds desired
• Library experience
• Master's Degree in Library Science from an ALA-accredited program or related field

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work performed is physical in nature and involves sufficient physical strength and stamina to:

• Occasionally sit and stand in one area to perform customer service, and book check-out and check-in
• Constantly stand and walk throughout a multilevel public library facility
• Frequent crouching, squatting, bending, and twisting to shelve books from floor level to above head; frequent climbing and balancing to use step stools, ladders, and climb stairs
• Constant light grasp to prepare returned and new material/books for checkout and patron use, and constant reaching at waist level to return material to proper shelves
• Frequent firm grasp, pinching/fine motor skills to prepare material/books, and reaching overhead to stock books
• Constant near acuity to read computer screens, and book and shelving labels
• Frequent hearing to communicate with public, staff, and vendors
• Frequent lifting of up to 40 pounds from ground to waist to move returned books to check-in area; frequent lifting of up to 20 pounds from ground to overhead to return books to stacks and stock supplies and materials; occasional carrying of up to 40 pounds 200 feet to move books and material; occasional pushing and/or pulling of up to 150 pounds up to 200 feet with cart throughout multilevel public use library

WORKING CONDITIONS
Work is constantly performed indoors in a public library setting. This position involves high public contact and mobility through a multilevel public use facility.
Required Materials and Equipment
Frequent use of telephones, personal computers and databases (including on-line searching), keyboards and computer mouse, telephones, fax machines, photocopiers, microform equipment, scanners, bar code readers, book security system equipment, and various electronic and audio-visual equipment. Regular use of personal transportation to the library's various facilities and other locations in the provision of regular library services and programs.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Drug screen
• Physical
• Must be legally entitled to work in the United States

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

The City of Westminster offers a comprehensive benefit package including:

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
• Career Development Program
• Tuition Reimbursement Program

For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package

The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.

401(a) Contribution Rates:
Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 12% of your base pay.

Employer Contribution Vesting Schedule

• Less than 3 years - 0%
• 3 to 4 years - 60%
• 4 to 5 years - 80%
• Over 5 years - 100%
• For employees age 55 and older, the employer contributions are 100% vested

The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.

Closing Date/Time: 4/6/2026 8:30 AM Mountain

• 

• City of Westminster, Colorado

• 303-658-2150

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