Information Technology Analyst

Description and Essential Functions

Connected by Amazing Employees

The City of Murrieta is accepting applications for the position of Information Technology Analyst to fill one (1) current vacancy for our Administration Services Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year.

THE POSITION

The City of Murrieta is seeking an Information Technology Analyst to join our IT Division. Working alongside another IT Analyst, this position provides professional analytical support for City-wide technology programs, including Tyler Technologies EP&L, CentralSquare Finance Enterprise, and other enterprise applications. The IT Analyst collaborates with staff across departments to troubleshoot, maintain, and improve business systems, ensuring efficient and reliable operations.

The ideal candidate is detail-oriented, possesses strong analytical and problem-solving skills, and demonstrates the ability to work collaboratively with both technical and non-technical staff. Experience with enterprise systems and a commitment to delivering high-quality customer service in a municipal environment are highly desirable.


DEFINITION

Under direction, provides professional analytical support to City-wide technology programs in diverse capacities. Areas of responsibility include, but are not limited to, business applications modification and maintenance, enterprise system application design, implementation, and administration; responds to complex user support problems; monitors system application performance to ensure performance and reliability standards are met; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Information Technology Manager. May exercise technical and functional direction over assigned staff.

CLASS CHARACTERISTICS

This fully qualified journey-level classification is responsible for performing the full range of professional technology support services. Incumbents work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

ESSENTIAL FUNCTIONS

Management reserves the right to add, modify, or remove job duties as necessary and will make reasonable accommodations to enable qualified individuals to perform the position’s essential functions. The omission of a specific duty does not preclude it from being assigned if it is similar, related, or logically aligned with the role’s overall responsibilities .

• Provides analytical support to City-wide technology programs in diverse technology areas including, but not limited to, business applications modification and maintenance, and network or communications infrastructure design, implementation, and administration
• Troubleshoots, diagnoses, and maintains complex enterprise applications on servers; ensures application system integration for operability across multiple platforms and technologies
• Monitors technology systems to evaluate reliability, conformance to performance metrics, and overall availability; tests, installs, implements, maintains, and modifies a diverse range of system hardware and software; confers with clients to determine needs and system configurations; defines and performs primary testing of enhancement/upgrades before releasing to users
• Oversees enterprise application security; monitors system application security to identify any breaches; activates procedures and responses to application security issues; provides recommendations to mitigate risk
• Receives and manages work orders; troubleshoots and resolves enterprise system software, hardware, workstation, server, database, peripherals, and infrastructure issues
• Conducts systems analysis in the design, implementation, maintenance, and upgrades of enterprise information systems and related applications, utilities, hardware, and peripherals
• Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems to increase their efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions
• Prepares user documentation, including flow charts, standard operating procedures, user guides, and training materials; trains and instructs users in the use of applications
• Coordinates a variety of information technology projects; guides technical staff involved; maintains projects definitions, work plans, documentation, scheduling, and status reporting
• Assists in the development and implementation of technology-related protocols, policies, procedures, and operating standards
• Prepares technical documentation for assigned technology program areas; updates as needed
• Assists in division budgeting and fiscal planning for services and equipment needs.
• Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies which would improve the division's operational effectiveness or services to client divisions
• Observes and complies with all City and mandated safety rules, regulations, and protocols
• Performs related duties as assigned

Minimum Qualifications

EDUCATION AND EXPERIENCE

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered qualifying. A typical way to obtain the required qualifications includes:

• Equivalent to a bachelor's degree from an accredited college or university with major coursework in information technology, computer science, or a related field, and;
• Three (3) years of experience providing analytical support to information technology enterprise systems in an assigned program area

LICENSES AND CERTIFICATIONS

• Driving is an essential job function; therefore, a valid California Driver's License is required.
  

SPECIAL REQUIREMENTS

Must successfully complete a comprehensive background investigation, which includes a state and federal fingerprint-based background check (Live Scan), driving records screening, and a non-safety pre-employment physical and drug screening exam.

Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions

KNOWLEDGE OF

• Principles of lead supervision and training
• Operations, services, and activities of integrated information technology systems
• Correlations across integrated technology services, including operating systems and network/communications
• Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware and software and network/telecommunication system issues
• Methods and techniques of installing, configuring, administering, and monitoring a diverse range of enterprise application on physical and virtual systems
• Methods and techniques of eliciting information and performing diagnostic procedures on technology systems
• Security and monitoring devices and procedures necessary to maintain the integrity and security of data in enterprise applications
• Industry best practices of information technology management and control
• Enterprise resource planning system principles and concepts
• Methods and techniques for developing workflow diagrams for business process automation
• Principles and practices of project management
• Database principles and practices
• Operational characteristics of desktop, network, and telecommunication systems hardware, software, and peripheral equipment
• Methods and techniques of evaluating system effectiveness and responding accordingly.
• Methods and techniques of conducting research
• Principles and practices of developing and maintaining technical documentation, files, and records
• Applicable federal, state, and local laws, codes, and procedures relevant to assigned areas of responsibility
• City and mandated safety rules, regulations, and protocols
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Modern equipment and communication tools used for business functions and program, project, and task coordination

ABILITY TO

• Lead, plan, and review the work of assigned staff
• Provide professional support to a diverse range of the City's technology programs
• Perform complex duties in the installation, configuration, administration, and maintenance of enterprise systems and related software in assigned program areas
• Participate in the design, development, testing, and implementation of new technology systems
• Evaluate, research, and diagnose complex user issues and recommend solutions
• Work with end users to develop enhanced applications for business process automation
• Document, review, assess, improve, and implement system processes
• Participate in the development and implementation of technology policies, procedures, and protocols
• Monitor enterprise applications operational effectiveness, reliability, or security vulnerability, and respond accordingly
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures, and standards relevant to the work performed
• Plan, develop, and facilitate training
• Assist in system configuration, integration, and tuning
• Prepare clear and concise technical documentation
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines
• Independently organize work, set priorities, meet critical deadlines, and follow up on assignments
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

Supplemental Information

APPLICATION PROCEDURE
A City application form must be submitted online. Applicants can apply online at www.MurrietaCA.gov .

SELECTION PROCESS
Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and extensive background investigation.

THE COMMUNITY
Located just north of San Diego County, the City of Murrieta is home to approximately 120,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 53 parks, and 1,300 acres of parks, trails, and open space, it is consistently ranked the top place to live in SW Riverside County. With a dynamic business environment, one of the lowest unemployment rates in the state, and a high median income. Murrieta offers its residents an exceptional quality of life in an engaged and connected community.

FLSA Status: Non-Exempt

Organization: Murrieta Supervisors Association t

Adopted: 2/1/2020

MURRIETA SUPERVISORS ASSOCIATION

The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding .

• RETIREMENT : The City participates in the California Public Employees' Retirement System (CalPERS).
  • Tier 1 (Classic Members hired prior to 12/30/2012)
    • Formula: 2.7% at 55
    • Member Contribution: 8.0% of compensation
    • Final Compensation: Highest twelve (12) consecutive month period
  • Tier 2 (Classic Members hired on or after 12/30/2012)
    • Formula: 2.0% at 60
    • Member Contribution: 7.0% of compensation
    • Final Compensation: Highest thirty-six (36) consecutive month period
  • Tier 3 (New Members / PEPRA)
    • Formula: 2.0% at 62
    • Member Contribution: 50% of normal cost (currently 8.0% of compensation)
    • Final Compensation: Highest thirty-six (36) consecutive month period
• MEDICAL INSURANCE : The City contributes up to $1,891.28 per month toward medical insurance for employees and their eligible dependents.
• RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details.
• DENTAL INSURANCE : The City pays 100% of the premium for the employee and their eligible dependents.
• VISION INSURANCE : The City pays 100% of the premium for the employee and their eligible dependents.
• LIFE INSURANCE : The City pays for 100% of the premium for a life insurance policy equal to one time an employee's base salary, up to a maximum of $150,000. Additional life insurance is available.
• SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee.
• LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee.
• DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City contributes a matching amount to the employee's account on a dollar-for-dollar basis, not to exceed $2,200 per year.
• SPANISH LANGUAGE PAY : 2.5% of base pay for eligible members of the association who are fluent in Spanish. Eligibility is based on business necessity.

Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta.

Closing Date/Time: 4/7/2026 11:59 PM Pacific

• 

• City of Murrieta

• (951) 461-6087

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