Enterprise Software Manager

Summary

This position is open until filled.

A first review of applications will take place during the week of March 29, 2026. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

*This position will be required to be in person. No remote work available.*

If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Enterprise Software Manager in our Information Systems Department/Enterprise Software & Web Administration Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website.

Under administrative direction, the Enterprise Software Manager provides strategic leadership, management, and oversight for the City’s enterprise application portfolio and software ecosystem. This role is responsible for guiding the planning, implementation, integration, and lifecycle management of enterprise software solutions that support critical business operations across the organization and provides highly responsible and complex administrative support to the Chief Information Officer.

The Enterprise Software Manager serves as a senior technology leader, emphasizing enterprise-wide software strategy, strong people leadership, standardized processes, and disciplined project delivery. The position focuses on building sustainable structures, developing and enforcing standard operating procedures (SOPs), and fostering a high-performing team culture aligned with organizational goals, security standards, and best practices.

Key Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Develop, maintain, and execute multi-year (1-,3-, and 5-year) enterprise software roadmaps aligned with organizational strategy, budget cycles, and operational priorities.

Provide strategic direction for the organization’s enterprise software platforms, including business applications, databases, and integrated systems.

Lead application modernization efforts, including system consolidation, cloud adoption, lifecycle management, and technical debt reduction.

Ensure enterprise software solutions are scalable, secure, resilient, and aligned with industry best practices and regulatory requirements.

Act as a trusted advisor to executive leadership on enterprise software capabilities, risks, and opportunities.

Lead, mentor, and develop systems and business analysts; provide oversight of enterprise business and functional analysis practices, ensuring consistent, high-quality requirements elicitation, documentation, and process evaluation.

Oversee the translation of business needs and process improvements into functional specifications and solution designs aligned with enterprise standards and organizational objectives.

Partner with departments to ensure solutions meet operational, regulatory, and strategic requirements.

Establish clear roles, performance expectations, and accountability across the enterprise software team.

Foster a culture of collaboration, continuous improvement, professional growth, and service excellence.

Oversee talent acquisition, onboarding, training, performance management, and succession planning.

Encourage cross-functional collaboration with infrastructure, cybersecurity, data, and business stakeholders.

Oversee the full lifecycle of enterprise applications, including planning, acquisition, development/configuration, testing, deployment, maintenance, and retirement.

Ensure system availability, performance, data integrity, and reliable operational support for mission-critical applications.

Manage vendor relationships, including software providers, integrators, and consultants; oversee contracts, licensing, and service-level agreements (SLAs).

Establish governance frameworks for application ownership, change management, configuration management, and release management.

Lead and oversee complex, cross-departmental enterprise software projects and programs using structured project and portfolio management practices to ensure predictable delivery of scope, schedule, budget, and quality outcomes.

Balance competing priorities across projects, operations; identify, assess, and mitigate risks; and ensure initiatives align with enterprise architecture standards and organizational strategy.

Design, document, implement, and continuously improve standard operating procedures (SOPs) for enterprise software development, configuration, deployment, support, and maintenance.

Establish consistent processes for intake, prioritization, approval, and delivery of application enhancements and new solutions.

Ensure compliance with internal policies, cybersecurity standards, data governance requirements, and applicable laws and regulations.

Monitor and evaluate operational effectiveness using metrics, KPIs, and service performance indicators.

Develop and manage the enterprise software budget, including forecasting, capital planning, and operational expenditures.

Optimize software licensing, maintenance, and support costs while maximizing value and performance.

Prepare clear, concise budget, operational, and executive-level reports.

Serve as the primary liaison between IT and business departments for enterprise software needs.

Translate business requirements into effective, sustainable technology solutions.

Communicate complex technical concepts clearly to non-technical stakeholders.

Build and maintain strong partnerships with internal departments and external agencies.

Performs related duties as required.

QUALIFICATIONS
Knowledge of:

Enterprise software platforms, application architecture, and system integration.
Application lifecycle management, including modernization and cloud-based solutions.
Principles and practices of enterprise IT governance and service management.
Software development and configuration methodologies (Agile, hybrid, or structured).
Database concepts, data integrity, and application security fundamentals.
Project, program, and portfolio management principles.
Budget preparation, financial management, and vendor contract administration.
Principles and practices leadership, supervision, coaching, performance management, and organizational development.
Pertinent federal, state, and local laws, codes, and regulations applicable to information technology, public-sector operations, procurement, data privacy, accessibility, and records management.

Ability to:

Lead and manage enterprise-scale software teams and initiatives.
Develop clear strategies, SOPs, and governance models that improve consistency and outcomes.
Align technology solutions with business objectives and organizational strategy.
Manage multiple complex initiatives simultaneously in a dynamic environment.
Analyze problems, evaluate alternatives, and implement effective solutions.
Communicate effectively with executive leadership, technical staff, and business stakeholders.
Build trust, collaboration, and accountability across diverse teams.

Minimum Requirements

Education/Training:

A Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field. A Master's degree in a related discipline is highly desirable.

Experience:

Seven years (full-time equivalent) of increasingly responsible information systems experience including two years of administrative and supervisory responsibility. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Supplemental Information

NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing.

SELECTION PROCEDURE

Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list.

All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®.

The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment.

Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt.

VETERANS' PREFERENCE

Eligible individuals are those who meet the following criteria:

• Served in the U.S. armed forces
• Received an honorable discharge
• Did not retire from military service
• Seeking employment with the City of Escondido for the first time.

Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination.

ABOUT OUR CITY
The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise.

EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request.

The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance.

The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms.

For a more detailed overview of this benefits package, please visit the Management Benefit Summary

Closing Date/Time: Continuous

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• City of Escondido

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