PUBLIC SAFETY DISPATCHER

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary

The Department of Public Safety is recruiting for Public Safety Dispatchers in Carson City within the Records, Communication, and Compliance Division. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. Dispatchers must remain calm and be able to communicate with callers, enforcement units, and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. A dispatcher makes a difference by providing support and help in times of emergency. Dispatchers help citizens through difficult and life-threatening situations by taking the proper steps to ensure members of the public and first responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties.
*Must type a minimum of 45 wpm accurately. A typing certificate issued within the last twelve (12) months must accompany you at your interview and verify your net typing speed of at least 45 wpm in a five minute test. This typing certificate can be attained thru a staffing agency or for free from any Nevada Job Connect office. Online typing tests are also accepted*

Essential Qualifications

Graduation from high school or equivalent education and one year of work experience; OR certification as a Public Safety Dispatcher; OR one year of experience as a Senior Communications Call Taker in Nevada State service

Job Duties

Operate dispatch equipment proficiently; determine which information resource to access and what should be transmitted for expediency and situational relevance; enter, retrieve, and edit data; ensure accurate storage of the system’s activities; destroy records in accordance with federal and State laws, regulations, policies, and procedures governing various criminal justice information systems; interpret information received and transmitted; access information resources and/or databases; and dispatch specialized emergency support units when appropriate.

Provide dispatch support to various law enforcement entities and/or peace officers outside of the agency, following each entity’s procedural guidelines and ensuring contracted services are performed; ensure adherence to the laws, regulations, policies, and procedures governing various criminal justice information systems.

Respond to routine and emergency telephone calls from citizens and law enforcement/criminal justice entities; take control of the conversation and extract pertinent information; determine whether the caller is authorized to receive the requested information; assess appropriate information resources; answer off-hour calls for other entities as assigned.

Enter, modify, confirm, query, clear, and delete warrants by accessing various criminal justice information systems; produce warrant abstracts upon requests by law enforcement/criminal justice agencies as assigned.

Provide daily and routine equipment maintenance by troubleshooting problems and correcting/adjusting if possible; consult manuals and vendor contracts; contact vendor or repair service for service call; and prepare written documentation of equipment problem and resolution.

Assist in training new employees and provide orientation in accordance with communications center policies and procedures; observe and coach on dispatch work at the computerized consoles; and provide instruction regarding policies, procedures, and functionality of the various criminal justice systems.

Perform related duties as assigned.

Under limited supervision, incumbents perform the full range of duties described in the series concept.

Knowledge, Skills, and Abilities

Detailed knowledge of: capabilities and screen formats of criminal justice information systems; communications center functions and capabilities to train others.

Working knowledge of: security, confidentiality and privacy regulations; maintenance contracts for resolution of equipment malfunctions; location of law enforcement units assigned geographically throughout the responsible area of the assigned Communications Center; agency procedures, policies, and programs; functions and communications procedures of other entities serviced; law enforcement terminology as applied to operating a computerized dispatch console; geography of Nevada and its major highways.

Ability to: handle a large volume of radio, telephone and telecommunication traffic; work independently and follow through on assignments with minimal direction; law enforcement terminology as applied to operating a computerized law enforcement dispatch console; efficiently and accurately respond to requests for information using criminal justice information systems; recognize emergency situations and take appropriate action; and all knowledge, skills, and abilities required at the lower levels.

Recruiter Contact Information: Kari Holcomb k.holcomb@dps.state.nv.us

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Benefits include:

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP) .
  
• Vacation: Accrual of three weeks of annual leave each year.
  
• Sick Leave: Accrual of three weeks of sick leave each year.
  
• Holidays: 12 paid holidays per year.
  
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS) . Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication .
  
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program .
  
• No Nevada state income tax.
  
• Public Service Loan Forgiveness: Eligible due to public sector employment.
  
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
  

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU) .

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF) .

*** State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Year's Day

Third Monday in January.................. Martin Luther King, Jr.'s Birthday

Third Monday in February................ Washington’s Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans' Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

Closing Date/Time: Continuous

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• STATE OF NEVADA

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