IT PROFESSIONAL 3 - COMPUTER OPERATION

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary

The Division of Child and Family Services (DCFS) is recruiting for an IT Professional 3 located in Carson City, NV. This role is a key contributor and enabler for all program areas that directly impact the lives of children and families across the State that rely on DCFS IT services. The incumbent shall lead a team of IT field technicians who are responsible for managing and maintaining the DCFS Infrastructure for the Division, per Agency and State policies and procedures. The incumbent shall lead and oversee others who install, configure and repair workstation/server/network hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, engage other team members or agencies for issue identification, remediation, and make recommendations in relation to identified needs. The DCFS Infrastructure also includes other LAN connected devices and services such as Video Teleconferencing, Video Camera systems, Mobile Device Management, Security Scanning services, and other software administration consoles. Incumbent is responsible for managing all Infrastructure services and IT Asset Management of physical hardware and software. Maintaining a refresh schedule for all DCFS inventory to include hardware; desktop computers, network equipment and servers. Assists with budget planning for project and resource allocation. The incumbent will be the focal point for IT related project needs, IT Technician resource and training, customer and technician escalations, vendors, project management or other agency coordination, purchase order or budget needs, disaster recovery and business continuity planning, maintenance, repair or service restoration needs, and equipment disposal related to DCFS Infrastructure. As the team leader, strong people skills are a requirement. You will provide individual and team direction, guidance on a multitude of subjects and situations, on-going communication, coaching and training to team members. Implementing standards and best practices, providing conflict/issue resolution and overseeing change management. Must be able to effectively prioritize and manage team assignments, Help Desk ticket queues, and ensure projects are resourced appropriately and are successfully.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.

Essential Qualifications

Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and three years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security, one year of which was at the journey level; OR one year of relevant experience as an IT Professional II in Nevada State service; OR an equivalent combination of education and experience as described above.

Job Duties

Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.

Maintain documentation related to the assigned IT specialization’s architecture, operations, and other records of work activities as required.

Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics.

Participate in recommending and justifying resource allocations and expenditure decisions, tracking, and recording expenditures, preparing purchase requests, and writing technical requirements for grant proposals.

Perform related duties as assigned.

Under general direction, incumbents perform advanced journey level duties and may train, supervise, and evaluate the performance of subordinate staff and/or serve as a project leader as assigned. Incumbents may function as a unit leader to include directing the activities of a branch IT support unit, overseeing projects of limited scope, and coordinating activities with other work groups. This is a supervisory level for Computer Operations and the journey level for Information Security positions.

Knowledge, Skills, and Abilities

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Computer Operations:
Detailed knowledge of: basic elements of programming in order to generate all required reports and special projects as required of the data processing section; computer operating system including all functions, schedules, workflows, and processes; data communication networks; principles of operation, capabilities and limitations of a computer system and related environmental equipment in order to efficiently and effectively produce the final work product; supervisory principles and techniques.

Working knowledge of: diagnostic procedures as needed in verifying systems; principles of operation, capabilities and limitations of a computer system and related equipment to produce the final work product efficiently and effectively; the principles of operation, capabilities and limitations of a multi-programming computer system and related equipment.

General knowledge of: computer programming documentation techniques as needed in setting up and verifying systems programs.

Ability to: analyze and develop current and proposed computer operation procedures for efficient and effective operations; anticipate changes and new directions within the data processing environment; plan, organize and direct a twenty-four hour, seven-day-a-week shift operation of a computer system; understand and apply technical manuals, environmental requirements and physical planning.

Recruiter Contact Information: Victoria Sheehan - Torisheehan@admin.nv.gov

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Benefits include:

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP) .
  
• Vacation: Accrual of three weeks of annual leave each year.
  
• Sick Leave: Accrual of three weeks of sick leave each year.
  
• Holidays: 12 paid holidays per year.
  
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS) . Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication .
  
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program .
  
• No Nevada state income tax.
  
• Public Service Loan Forgiveness: Eligible due to public sector employment.
  
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
  

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU) .

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF) .

*** State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Year's Day

Third Monday in January.................. Martin Luther King, Jr.'s Birthday

Third Monday in February................ Washington’s Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans' Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

Closing Date/Time: 3/20/2026 11:59 PM Pacific

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• STATE OF NEVADA

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