Program Manager I (Business Tax)

POSITION SUMMARY

The Community Services Department seeks a Program Manager I to manage the Business Tax Division.

The Program Manager I provides administrative and management services for personnel involved in the provision of services to the public through a complex, specialized departmental program, under the direction a department director or designee. Responsibilities include coordinating activities of a major program(s); supervising employees and/or external consultants; handling daily staff assignments; planning and administering budgets; controlling income and revenue; tracking program expenses; monitoring the progress of operations; and analyzing and reporting program performance to executive team and directors.

This is a classified position covered by the Personnel Rules.

This is a Management Category III position which includes eight (8) additional Management Vacation Days and a Vehicle Allowance of $340/month.

ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Manages the work of assigned personnel; develops detailed work plans, delegates and reviews work assignments; hires, trains, and evaluates employees
• Directs the recruitment and hiring of non-professional personnel
• Assists in the development of objectives and goals; analyzes and reports on metrics
• Ensures relevant standards, process and regulations are upheld
• Develop efficient strategies and tactics to ensure that programs deliver outcome desired by the department and City
• Develops and maintains process improvement strategies, identifying, managing, and improving core processes
• Serves as the manager in working with City staff to develop program initiatives; assesses cost effectiveness, technical feasibility, and implementation methods
• Prepares and administers budget for assigned programs or division; prioritizes and approves expenses
• Prepares productivity and informational reports, City Commission and Purchasing memorandums, and general correspondence with the public as applicable
• Develops Requests for Proposals (RFP) and Intents to Bid (ITB) for services and products
• Coordinates with Procurement Services, Risk Management and City Attorney on the drafting of contracts
• Supports strategic planning for the division
• Performs related work as required

JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT

MINIMUM JOB REQUIREMENTS:
Bachelor's degree in public administration, business management, or a closely related field.Five (5) years of experience in program development and management of a division including:

• administering programs, methods, and/or procedures;
• evaluating program and operational effectiveness;
• developing administrative practices.

A minimum of three (3) years of supervisory or lead worker experience of staff performing billing, collections, licensing, or compliance activities. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education. If claiming Veterans’ Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.
PREFERRED QUALIFICATIONS:

Demonstrated ability to manage program budgets, monitor expenditures, and prepare comprehensive financial and operational reports.Working knowledge of federal, state, and local laws, ordinances, and regulations governing business taxation, licensing, and regulatory compliance.Experience addressing and resolving customer inquiries, escalated complaints, disputes, and complex account matters related to taxation, billing, or regulatory programs in a professional and solution-oriented manner.Experience leading or implementing process improvements and/or policy enhancements that increase operational efficiency, compliance, or service delivery effectiveness.

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY & SUPPLEMENTAL INFORMATION

• Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
• The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
  
• For technical support with your application, contact GovernmentJobs.com from 9 am
  to 9 pm EST, Monday to Friday, at (855) 524-5627 or emailsupport@governmentjobs.com . (Bold font to highlight the resource.)

The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.

Click here for an overview of employment information including our benefits package.

Click here for additional management benefits.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Click here for more information or to see if you qualify.

In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.

Closing Date/Time: 3/12/2026 11:59 PM Eastern

• 

• City of Fort Lauderdale

• (954) 828-5300

Show more