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Job Description
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: SENIOR IT PROFESSIONAL-APPLICATIONS (ServiceNow Administrator)
Posting Number:38260
Department: Houston Information Technology Services
Division: Enterprise Application Services
Reporting Location: 611 Walker, Houston, TX 77002
Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM* *Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The Senior IT Professional - Applications will be responsible for the management and support of ServiceNow SaaS application specifically focusing on configuration, integration, and scripting to user management, monitoring, and upgrades. Daily duties include proactive monitoring, troubleshooting and quick resolution of critical incidents. This position plays a critical role in ensuring ServiceNow platform’s reliability, functionality, and alignment with business objectives.
Build and maintain the ServiceNow catalog items, workflows, notification, UI pages/macros and script includes. Experience in JavaScript is a plus. Serve as the expert liaison to the business and vendor. Work at the highest technical level of all phases of ServiceNow application systems analysis and support activities. Coordinate meetings and requirement gathering sessions for the support activities and enhancement requests. Ensure customers’ business requirements are fully understood, documented, communicated, and acted upon. Coordinate change management and release activities. Provide mentoring and training to other team members as needed. Excellent written and verbal presentation skills with the ability to present complex ideas in a clear and concise manner. Under direction of the IT Manager, performs a variety of information technology related development and support activities for any assigned department/division. The ideal candidate will work closely with the IT Manager, city departments, and staff to ensure the seamless operation of ServiceNow application, maintaining a 24/7 uptime.
Key Responsibilities:- Experience in ServiceNow or similar service management system
- ServiceNow System Administration and ITSM application support
- Rest API, Web Services, JavaScript, XML, HTML, CSS
- Build and maintain Service Catalog items, workflows, notifications, UI pages/macros, and script includes
- MID server configurations
- CMDB, ITOM, HAM, and SAM
- SaS/ERP solutions and configurations
- Experience with REST/SOAP APIs, orchestration, and MID Server configuration
- Microsoft office products
- Working knowledge of Nintex Forms and Workflows or similar systems.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.
MINIMUM REQUIREMENTS
EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Usually has advanced technical certifications that demonstrate mastery of a specialized application.
EXPERIENCE
At least six (6) years of technology experience supporting applications. Advanced certifications and/or greater than six (6) years applicable experience may be substituted for up to two (2) years of the education requirement.
LICENSE
None
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **
Preference will be given to candidates with the following skillsets:- ITIL foundation
- ServiceNow advanced certifications: Developer, Application Developer, or Implementation Specialist
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION - NO
If yes , this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE : 29
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 3/11/2026 11:59 PM Central -
ABOUT THE COMPANY
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Houston Airport System
Show moreOUR STOREY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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