Patient Service Representative

Working Title: Patient Service Representative

Classification Title: Administrative Support Assistant II

Posting Details

Priority Application Date (Posting will remain open until filled): Thursday, March 12, 2026 @ 11:55pm PST

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

Under the general supervision of the Director of Clinical Operations the Patient Services Representative coordinates and facilitates a variety of functions in support of Student Health, Counseling & Wellness (SHCWS) Services mission, values, and goals and missions. Incumbent functions with a moderate degree of independence and exercises considerable discretion, judgment and confidentiality as required in a clinical office environment.

Provides first point-of-contact for clients/patients, customers, and visitors. Gathers pertinent patient data to facilitate service to the client/patient and receipt of payments for service provided. Provides efficient and accurate customer service to clients/patients with their registration and other needs.

FLSA: Non-Exempt (Eligible for overtime compensation)

Anticipated Hiring Range: $3,565 per month (Step 1) - $4,433 per month (Step 12)

CSU Classification Salary Range: $3,565 per month (Step 1) - $5,092 per month (Step 19)

Salary step placement will be determined based on relevant qualifications and professional experience.

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range: 2

Recruitment Type: Temporary (Annually Renewable)

Time Base: Full-Time

Work Hours: Monday - Friday, 8:00am - 5:00pm

Department Information

The Student Health, Counseling and Wellness center provides an integrated approach to care combining both physical, mental and various needs of our students. This approach acknowledges the intricate connection between mental, emotional, physical, and spiritual wellness, recognizing that a person's mental health cannot be isolated from their overall health. Our multidisciplinary team of healthcare professionals fosters an inclusive culture that addresses systemic disparities and creates an environment where individuals from diverse backgrounds feel respected, valued, and are provided with equitable access to quality care. Student Health, Counseling, and Wellness Services (SHCWS) staff are committed to continuously providing exceptional service for our campus community. We offer a variety of services that are available in-person and online using secure remote technology.

For more information, please visit: https://www.csus.edu/student-life/health-counseling/

Minimum Qualifications

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills.

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Required Qualifications

1. Experience providing reception and clerical duties in an office environment.
2. Exceptional customer service skills.
3. Effective interpersonal skills.
4. Ability to use independent judgment and discretion when responding to routine and non-routine inquiries and assessing urgency of situations.
5. Effective written and verbal communication skills with ability to convey information clearly and accurately.
6. Fluency in using standard office software packages (e.g., Microsoft Office Suite).
7. Effective organizational skills with the ability to independently prioritize work assignments.
8. Ability to perform standard clerical procedures and practices.
9. Ability to work independently as well as collaboratively with multi-disciplinary staff.
10. Ability to maintain confidentiality.
11. Ability to obtain BLS CPR and complete FamilyPACT training upon hire.

Conditions of Employment:

• Ability to pass a background check

Preferred Qualifications

Two years’ experience providing direct customer service. Experience working in a medical office and/or counseling center. Experience working with Electronic Health Records. Familiar with HIPAA


Documents Needed to Apply

• Resume
• Cover letter

Failure to upload required documentation may result in disqualification.

About Sacramento State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State proudly serves as a Hispanic-Serving Institution (HSI), Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and is recognized by the California Legislative Assembly as a Black-Serving Institution . The university enrolls around 31,000 students from the Greater Sacramento Region, throughout California, across the nation, and around the world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:

“As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety .

As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html .

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/support/csu-learn.html .

Jeanne Clery Campus Safety Act Notification:

Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at clery@csus.edu .

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Out of State Employment

Sacramento State, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Advertised: Feb 26 2026 Pacific Standard Time
Applications close:

• 

• CSU, Sacramento

• (916) 278-6326

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