-
Job Description
Requirements
MOS Code: None
Education and Experience : A High school or equivalent (GED), or higher and four (4) years of customer service field experience which involved applying standard practices to independently resolve customer service problems, including one (1) year of supervisory experience.
Licenses and Certificates : Texas Class “C” Driver’s License or equivalent from another state.
General Purpose
Under direct supervision, administers, supervises and participates in community and services provider outreach, clinic operations, public contact and customer service activities for public health programs. Works with assigned program staff to determine program efficiencies, effectiveness, and requirements.
Typical Duties
Provide guidance and direction for daily clinic or office operations. Greet customers and visitors to the office, ensuring guests are comfortable and relate to the right office personnel. May conduct community outreach, public contact and customer activities. Involves: Establish monthly schedules; preparing, maintaining, reviewing and analyzing records, reports and work statistics to determine program efficiency, effectiveness and adherence to requirements. Monitor and supervise customers and public contact activities; outreaching to, coordinating and communicating with community agencies and programs. Monitor the eligibility criteria for public service provision and explain or interpret other requirements. Recommend changes in operations and policies. Assist in preparation of work plans and budgets. Involves: Monitoring inventory and projecting needed resources. Manage schedules for conference and community spaces. Manage incoming and outgoing correspondence, including emails, faxes, mail and packages. Filing and organizing records, invoices, and other documentation. Submit work orders and scheduling repairs for general office space and equipment. Other duties as assigned.
Analyze and resolve complex customer service cases. Involves: monitoring and analyzing customer contact center; research and responds to customer complaints; ordering field investigations to resolve complaints; interpreting and explaining Department of Public Health administrative and program rules, policies, and procedures in response to questions and complaints from customers and referring agency personnel. Maintain and complete required trainings and continuing education hours as specified by program.
Supervise assigned personnel. Involves: scheduling, assigning, instructing, guiding, checking and evaluating work. Perform duties of co-workers or subordinates to ensure continuity of operations during absences. Provide internal training to staff as well as training to other programs when requested. assuring adherence to personnel rules and regulations, standards of conduct, work attendance and safe work practices; counseling, motivating and maintaining harmonious working relationships among subordinates; recommending staffing and employee status changes; interviewing applicants.
General Information
For complete job specification, click here
Note: This is an unclassified contract position. Grant Funded.
Note: Applicants are encouraged to apply immediately. This position will close when a present number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
Closing Date/Time: 3/3/2026 11:59 PM Mountain -
ABOUT THE COMPANY
-
-
City of El Paso
Show moreTHE CITY OF EL PASO HAS IMPLEMENTED PROGRAMS TO INVEST IN ITS WORKFORCE, INCLUDING:
- Competitive wages
- Pension Plans
- Medical, Dental and Vision Coverage
- Health Savings Account
- Paid Time Off and Paid Parental Leave
- Quality Training and Tuition Assistance Programs
Mission:
Deliver exceptional services to support a high quality of life and place for our community.
Vision:
Develop a vibrant regional economy, safe and beautiful neighborhoods and exceptional recreational, cultural and educational opportunities powered by a high performing government.
Values:
Integrity, Respect, Excellence, Accountability, People
THE COMMUNITY
Located at the westernmost edge of Texas along the Rio Grande River, El Paso has long been recognized as one of the nation’s safest cities with a population of over 800,000. This thriving community is aptly referred to as the “Sun City” – a moniker derived from the 300+ days of sunshine experienced annually.
El Paso, the largest Texas City on the U.S./Mexico border and the sixth largest city in Texas, is a dynamic and vibrant community whose location on the border provides the City with a culturally diverse population and a rich heritage that embraces the past while building for the future.El Paso is filled with many attractions that residents and visitors enjoy alike. For sports enthusiasts, the City is home to The El Paso Chihuahuas, the Minor League baseball team and Triple-A affiliate of the San Diego Padres. El Paso is also home to Sun Bowl Stadium at UTEP where many events occur, including Division I college football games and other events, including the nationally televised Sun Bowl game held each year. UTEP is also the home of the legendary Don Haskins Center where Division I college basketball games are played. Residents and visitors may also take in an El Paso Locomotive FC soccer game or an El Paso Rhinos hockey game. Located in El Paso are amusement parks, water parks, state parks, museums, the El Paso Zoo and Botanical Gardens, and the El Paso Symphony Orchestra. At the heart of the City is the Franklin Mountains State Park, the largest urban state park in Texas.
Fort Bliss is the largest installation in the United States Army Forces Command and the second largest military installation in the Army overall with the largest being the adjacent White Sands Missile Range. Fort Bliss is an anchor of the local economy and its economic stability, as it is the single largest employer in the area supporting over 167,000 people with an annual economic contribution of over $25 billion. The City of El Paso strives to be the #1 City in America for Veterans to live. The City of El Paso has been recognized by the Texas Veterans Commission for its high Veteran Employment rate. The City government currently employs approximately 14% of veterans and has a Military and Veterans Affairs department.
-