Health Plan Sales Representative

The Position

Why join the Contra Costa Health Services Department?

Contra Costa Health Plan is a public, mission-driven health plan dedicated to helping Medicare beneficiaries and other community members access high-quality, affordable health coverage. As a Health Plan Sales Representative, you will play a direct role in this mission by conducting Medicare sales activities, engaging prospective members by phone and in person, delivering group presentations, and guiding individuals through the enrollment process. This role combines meaningful community service with goal-driven sales work, allowing you to help people make informed healthcare decisions while meeting clear enrollment targets.

You will join a collaborative, results-oriented sales and outreach team focused on growing enrollment and strengthening community relationships across Contra Costa County. This position is ideal for someone who is motivated by measurable goals, enjoys frequent interaction with the public, and thrives in a fast-paced environment that balances sales performance with strict regulatory compliance. The Health Plan supports professional growth, teamwork, and continuous learning while serving a diverse population that relies on the safety net.

We are looking for someone who is:

• Motivated and goal-oriented with a passion for meeting and exceeding sales targets
• Comfortable working independently while also collaborating as part of a team
• Friendly, professional, and skilled in providing excellent customer service both in person and over the phone
• Adaptable to change and eager to learn new programs, products, and regulatory requirements
• Clear in communication, able to build rapport with diverse individuals
• Tech-savvy and able to quickly learn new systems, applications, and digital tools
• Organized and detail-oriented in managing sales leads, applications, and follow-up

What you will typically be responsible for:

• Making outbound phone calls to sales leads, with a primary focus on converting prospects to enrolled members
• Meeting defined monthly and annual sales targets in alignment with team goals and regulatory requirements
• Following up with leads to assist with application completion
• Conducting in-person outreach including tabling at events, group presentations, and provider site visits
• Educating prospective members about CCHP plan options, benefits, and eligibility in a clear and accessible way
• Following up with members to support closure of care gaps, such as scheduling overdue preventive services
• Maintaining accurate records of sales activity, eligibility verification, and application status in tracking systems
• Staying current with CMS, DHCS, and internal sales and marketing guidelines, and ensuring certifications are up to date

A few reasons you might love this job:

• You will directly impact individuals' access to healthcare coverage in your community
• You will develop valuable sales and relationship-building skills in a supportive environment
• You enjoy making phone calls to warm leads and helping people take the next step in their coverage
• You thrive in a role where you can exceed sales targets and measure your success in real numbers
• Opportunities to grow and take on more responsibility as part of a growing department

A few challenges you might face in this job:

• Adjusting quickly to new programs, policies, and tools with limited onboarding time
• Navigating complex and frequently changing Medicare and Medicaid marketing regulations
• Balancing multiple sales prospects, outreach activities, and compliance deadlines simultaneously
• Meeting enrollment goals while maintaining high standards of customer service and accuracy

Competencies Required:

• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
  
• Using Technology: Working with electronic hardware and software applications
  
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
  
• Adaptability: Responding positively to change and modifying behavior as the situation requires
  
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
  
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
  
• Self-Management: Showing personal organization, self-discipline, and dependability
  
• Bilingual Communication: Speaking, reading, writing in a second language
  
• Informing: Proactively obtaining and sharing information
  
• Listening: Fully comprehending spoken communication
  
• Oral Communication: Engaging effectively in dialogue
  
• Presentation Skill: Formally delivering information to groups
  
• Customer Focus: Attending to the needs and expectations of customers
  
• Influencing: Affecting or changing others’ positions and opinions
  
• Managing Performance: Ensuring superior individual and group performance
  

To read the complete job description, please visit the website: https://www.cccounty.us/hr

Minimum Qualifications

License Required: Valid California Motor Vehicle Operator's License. Out of state license will be accepted during the application process.

Education: Successful completion of at least 60 semester or 90 quarter units from an accredited college or university with an emphasis in Marketing, Communications, Public Relations or a closely related field.

Experience: Eighteen months of full-time experience or the equivalent of full time experience in marketing, outreach, or sales representative.

Substitution for Education: Additional qualifying experience of the type noted above may be substituted for the required education on a year-for-year basis up to a maximum of two years.

Additional Requirements: Candidates will be required to obtain a California Accident & Health or Sickness license issued by the California Department of Insurance within 45 days of hire. This license must remain active throughout the duration of employment.
Desirable Qualifications:

• Current California Accident & Health (A&H) or Sickness Insurance License, or ability to obtain within 45 days of hire
• Experience in sales or direct marketing
• Strong computer skills and ability to learn new applications
• Strong interpersonal and communication skill, both verbal and written
• Ability to prepare and deliver effective sales presentations and outreach messaging
• Spanish speaking

Selection Process

Selection Process:

1. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.

2. Training and Experience Evaluation: Candidates who clearly demonstrate that they possess the minimum qualifications will have their training and experience evaluated. The responses to the supplemental questions, at the time of filing, will be evaluated to determine each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%).

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 3/6/2026 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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