Fire Emergency Communications Shift Supervisor
- Salary: USD 23.88 - 30.45 per hour USD
- Salary Top:30
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Emergency Management
- Fire and EMS
- Information Technology and Communication Services
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Job Description
Salary Range
$23.88-$30.45
Job Posting End Date - Applications will no longer be accepted starting
04-14-2026
Job Summary
Starting Salary: $23.88 - $30.45
Performs responsible supervisory work in a state-of-the-art emergency communications center. Employees in this class hold a leadership position in the Communications Center. They supervise the receiving and dispatching of emergency requests for police/fire service to the community on a designated shift and are responsible for training employees in emergency phone call procedures, radio dispatch procedures, operation of Computer Aided Dispatch (C.A.D.) System, teletype, and related communications equipment. Employees must have the ability to analyze situations quickly and respond with a reasonable course of action within departmental guidelines. The employee makes critical decisions in stressful situations and exercises considerable independent judgment. Work is reviewed by the Emergency Communications Assistant Manager. Supervision is exercised over a shift of assigned Communications Operators. Shift work, weekend and holiday work is required.
Minimum Qualifications:
High School Diploma/G.E.D. Certificate and a minimum of two (2) years experience in use of CAD, public safety radio, and recording systems; or an equivalent combination of education and experience. Supervisory experience is desirable. Must meet polygraph and background standards appropriate to non-sworn employees of the Police Department. Must obtain state of Florida Public Safety Certification within one (1) year of employment.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.
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ABOUT THE COMPANY
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City of Orlando
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