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Job Description
If you are a current City of Olathe employee, please click this link to apply through your Workday account.
Employment Type
Intern (Fixed Term) (Trainee)
Job Summary
The Customer Experience Intern will be introduced to three core work group disciplines to explore and build foundational skills in customer experience management, daily operations support, and City Clerk functions. This role provides hands-on exposure to municipal government operations while supporting the City’s commitment to exceptional, resident-centered service.
Discretion, professionalism, and tact are essential when interacting with residents, customers, and City staff. A strong focus on customer satisfaction, service consistency, and operational excellence is critical to success in this position.
Compensation for this position is an hourly rate of $16.50.
For more details, review the full job details and requirements below.
The Customer Experience intern will assist in projects focused on data-driven decisions, effective communication, and continuous improvement, working with the Customer Experience team to boost efficiency, improve service, and strengthen the City's customer-centric culture.
Key Responsibilities- Supports daily operations, streamlines billing and service processes, and participates in projects to enhance customer experience, efficiency, and consistency.
- Assists with data collection, analysis, and reporting for customer experience initiatives while gaining exposure to City Clerk functions.
- Demonstrates strong customer service, communication, time management, and organizational skills, and works effectively in a team-oriented environment.
- Maintains discretion with sensitive information and show an interest in public service and municipal operations.
Qualifications
Experience: Familiarity with Qualtrics, Excel, Word, PowerPoint, Teams, and Outlook is preferred.
Education: Must be a current college student pursuing a degree in finance, accounting, business administration, public administration, or a related field.
Licenses & Certifications: None required.
Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred. - Supports daily operations, streamlines billing and service processes, and participates in projects to enhance customer experience, efficiency, and consistency.
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ABOUT THE COMPANY
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City of Olathe
Show moreThe City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident.
It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do.
Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.
If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here. -