TPWD - Customer Service Representative I

TEXAS PARKS AND WILDLIFE
Comstock, Texas United States  View Map
Posted: Feb 14, 2026
  • Full Time
  • Customer Service
  • Education and Training
  • Job Description

    TPWD MISSION

    To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

    EXCELLENT BENEFITS:

    Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

    PLEASE NOTE:

    All applications must contain complete job histories in the WORK HISTORY SECTION to include

    • Job Title

    • Dates of employment (month/year)

    • Name of Employer, Name of Supervisor Description of duties performed

    • Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.

    • Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields

    • College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

    • Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.

    • Resumes are encouraged as attachments but will not be used to determine eligibility

    • Work In Texas (WIT) Applications : WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit .

    IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.



    MILITARY OCCUPATIONAL SPECIALTY CODES:

    Job Classification

    Service

    Military Specialty

    Customer Service Representative I-V

    Army

    15P, 42A, 56M, 68G, 420A

    Customer Service Representative I-V

    Navy

    RS, SN, YN, YNS, 741X

    Customer Service Representative I-V

    Coast Guard

    YN, PERS

    Customer Service Representative I-V

    Marine Corps

    0100, 0111, 4133, 0170

    Customer Service Representative I-V

    Air Force

    3F1X1, 3F5X1

    Customer Service Representative I-V

    Space Force

    No Military Crosswalk. Qualified veterans are encouraged to apply.

    *More information on military occupational specialty codes can be found below:

    https://www.onetonline.org/crosswalk/MOC/

    https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

    MILITARY EMPLOYMENT PREFERENCE:

    If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

    Required forms that will need to be attached with application for Military Employment Preference:

    Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

    Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

    Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

    Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.

    Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

    Documentation must be attached to the application before military preference can be granted.




    HIRING CONTACT: Craig Howell, (830) 309-7975 Email Address: craig.howell@tpwd.texas.gov

    PHYSICAL WORK ADDRESS: 434 Park Road 67, Highway 90 West, Comstock, Texas, 78837



    GENERAL DESCRIPTION:

    Under the direction of the Office Manager, this position performs entry level to routine customer service work including general clerical duties and information to the public. Responsible for collection, license and permit sales, automated campsite registration, park store inventory and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files. Performs daily light maintenance and cleaning of office, restrooms and visitor center. Assists park staff in conducting education and interpretive programs to audiences of all ages. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.


    Qualifications:

    MINIMUM QUALIFICATIONS:

    Education:

    Completion of 8th grade.

    Experience:

    None required.

    Licensure:

    Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

    PREFERRED QUALIFICATIONS:

    Education:

    Graduation from High School or GED.

    Experience:

    One year experience in areas such as general clerical, customer service, front desk reception, cash handling and or public speaking;

    Experience in accounting, typing, record keeping, and data entry.

    KNOWLEDGE, SKILLS AND ABILITIES:

    Knowledge of general office procedures;

    Knowledge of administrative and clerical procedures;

    Knowledge of basic math calculations;

    Skill in using MS Word, Excel and Outlook;

    Skill in effective verbal and written communication;

    Skill in effective verbal and written communication;

    Skill in providing quality customer service in a courteous and professional manner;

    Skill in using standard office equipment;

    Skill in preparing reports;

    Skill in training others;

    Ability to accurately handle cash and account for revenue collected;

    Ability to work independently with little or no supervision;

    Ability to work as a member of a team;

    Ability to handle multiple tasks;

    Ability to work under stressful conditions;

    Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

    Ability to conduct work activities in accordance with TPWD safety program.

    WORKING CONDITIONS

    Required to work in a public park with overnight camping and day use;

    Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

    Required to adjust to changing schedules;

    Required to travel 5% with possible overnight stays;

    Non-smoking work environment in State buildings and vehicles.

    TPWD IS AN EQUAL OPPORTUNITY EMPLOYER


    Closing Date: Mar 13, 2026, 11:59:00 PM
  • ABOUT THE COMPANY

    • Texas Parks and Wildlife
    • Texas Parks and Wildlife

    We are TPWD

    Providing outdoor recreational opportunities, managing and protecting fish and wildlife habitat, and managing parklands and historic areas

    Divisions & Positions

    Our skilled workforce operates within 13 divisions at 200 locations across Texas.

    Mission

    To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

    Philosophy

    In fulfilling our mission, we will: Be a recognized national leader in implementing effective natural resources conservation and outdoor recreational programs; Serve the state of Texas, its citizens, and our employees with the highest standards of service, professionalism, fairness, courtesy, and respect; Rely on the best available science to guide our conservation decisions; Responsibly manage agency finances and appropriations to ensure the most efficient and effective use of tax-payer and user fee resources; Attract and retain the best, brightest, and most talented workforce to successfully execute our mission.

    Show more

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