CLOSED-CIRCUIT TELEVISION OBSERVER/TRANSPORTATION COMMUNICATIONS UNION

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Under moderate supervision observes passenger activities on bus or rail station platforms through the use of closed-circuit televisions.

Recruitment Timeline: Exams are projected to be scheduled for the week of March 18 , 2026, with a make-up exam date of March 25, 2026. Appraisal Interviews will be held the week of April 06, 2026. These dates are subject to change. We encourage you to monitor your Governmentjobs.com profile and emails for the latest updates.

Application cut-off: Please be aware that only the first 100 applicants will be guaranteed consideration for this position.

Examples of Duties

• Observes train and bus station platforms, ticket vending machines, fare gates, and other structures and facilities via closed circuit television
• Provides customer assistance via telephone to patrons who have problems with ticket vending machines, locating lost articles, and rail routing or schedule information
• Makes announcements regarding schedule changes, delays in service, out-of-service rail equipment and/or emergencies over the public address system, the variable message system, and Transportation Passenger Information System (TPIS)
• Identifies ticket vending machine and fare gate problems; logs and reports malfunctions
• Video records criminal activities that are observed at bus or rail station platforms
• Logs daily activities and maintains records of observations
• Compiles data for computer input to generate various reports
• Notifies the proper authorities of any incidents that may occur, including any crimes in progress and crimes reported by victims
• Assists supervisory personnel when necessary during emergency situations
• Reports medical emergencies to immediate supervisor and appropriate law enforcement agencies for assistance
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• None Required

Experience

• One year of relevant experience performing clerical duties in a call center environment

Certifications/Licenses/Special Requirements

• May be assigned to work any shift
• Holiday work necessary
• Required training is 40 hours per week for approximately 4 weeks

Essential Knowledge

Knowledge of(defined as a learned body of information that is required for and applied in the performance of job tasks)

• Observational surveillance practices and equipment
• Safety precautions and procedures
• English usage, grammar, punctuation, and spelling
• Metro's service areas and surrounding communities

Skill in(defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Providing friendly customer assistance via telephone
• Conveying information clearly, accurately, quickly, and courteously to patrons
• Analyzing situations and identifying problems
• Exercising good judgment in emergency situations
• Communicating effectively orally and in writing

Ability to(defined as a present competence to perform an observable behavior or produce an observable result)

• Conduct surveillance, retain information, and clearly report facts and details concerning observations
• Log daily activities and maintain records of observations
• Understand and follow oral and written instructions and procedures
• Represent Metro before the public
• Operate computers and general office equipment
• Type 25 net words a minute
• Compile data for computer input to generate various reports
• Maintain extended visual concentration
• Multi-task
• Read, write, speak, and understand English

Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen
• Work irregular hours, weekends or holidays

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Standing
• Communicating through speech in the English language required
• Good distance vision and/or depth perception to judge distances
• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)

(GH)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Full-Time or Part-time)*

LACMTA BENEFITS FOR FULL-TIME (TCU) EMPLOYEES

• Medical, Dental, Vision plans
• Group Life Insurance
• Holidays
• Sick time
• Vacation time
• Pension plan
• Social Security coverage
• Transportation passes
• Credit union
• Tuition assistance
• Deferred Compensation 401 (k)
• Thrift plan
• Employee Assistance Program
• Flexible medical spending account
• Flexible dependent care account
• Jury duty
• Accidental Death & Dismemberment Insurance

LACMTA BENEFITS FOR PART-TIME (TCU) EMPLOYEES

• Medical, Dental, Vision plans (Part-time employees receive employee only medical, dental, and vision benefits)
• Social Security coverage
• Transportation passes
• Credit union
• Tuition assistance
• 457 Deferred Compensation Plan
• 401(k) Thrift Plan
• Employee Assistance Program

Closing Date/Time: 2/25/2026 6:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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