Public Safety Shift Supervisor

Requirements

MOS Code: None

Education and Experience : A High School diploma, GED or higher and three (3) years of experience in public safety dispatching or call taking. Must successfully pass an audiogram, drug screen and stringent background investigation.

Licenses and Certificates : If assigned to the 911 Communications Center and depending on assignment, must be personally responsible for maintaining the following certificates while employed in this job class: American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider or equivalent and Basic First Aid, and International Academy of Emergency Dispatch (IAED) certifications; Texas Crime Information Center (TCIC) certification; Texas Law Enforcement Telecommunications System (TLETS) certification; and Priority Dispatch Pro-QA certification. Basic Telecommunicator and Crisis Communications certifications from the Texas Commission on Law Enforcement (TCOLE).

All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits.

Special Requirements : If assigned to the 911 Communications Center: Must be a current U.S. citizen (per requirement of TCOLE licensure).

General Purpose

Under direction, oversee and assist with emergency and non-emergency calls for service, radio activity and computer dispatch functions; supervise and integrate the activities and personnel of the emergency communications division on an assigned shift to ensure that all calls for service are properly documented and appropriately handled in a timely manner.

Typical Duties

Provide direction to and supervise communicators on an assigned shift. Involves: Assign, schedule, guide and monitor work. Ensure adequate personnel are on duty. Review calls for quality assurance and adherence to established policies and procedures. Ensure that payroll is processed in a timely manner by reviewing leave of records and exception reports for communications personnel. Review all teletype transactions for accuracy. Serve as a liaison between communications management and line personnel. Appraise employee performance. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants; recommend hiring, discipline, termination, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Appraise supervisor of on-going incidents and advises of potentially serious situations.

Perform other administrative duties related to public safety services on an assigned shift. Involves: Monitor the operation of all communications systems. Identify, troubleshoot and correct minor problems. Notify technicians of equipment failures and malfunctions. Maintain security within the communications office to ensure that no unauthorized personnel are present. Review information logs used by supervisors and line personnel to ensure all data is accurate and complete. Initiate call-outs for special units when requested. Provide assistance and act as liaison with personnel of other City departments and outside agencies. Alert and brief officials on public service emergency situations of major impact. Research, investigate and follow-up on citizen and interdepartmental complaints regarding public safety communications operations.

Identify divisional and individual training needs, develop and conduct training as needed. Involves: Research, collect and disseminate training resources and conduct training programs for TCLEOSE telecommunicator and TCIC/NCIC certification. Prepare training programs, lesson plans and conduct teaching assignments in other public safety training programs.

General Information

For a complete job description click here

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates

*Because an evaluation of education and experience will be conducted it is imperative

that applications are completed thoroughly:

• Be sure to list separate job history for positions held

• List detailed job duties, committees, special assignments, etc.

• List accurate dates of employment for each position

• List all education received, degrees, and certifications

Please note: Current opening is at Fire Communications. However, this eligible list could be used to fill positions located in other City departments.

If degree required- Note: A pplicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A resume and/or other documents will not be accepted in lieu of a completed application. Comments such as "See resume" are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your resume will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: 2/17/2026 11:59 PM Mountain

• 

• City of El Paso

• 915-212-1244

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