Program Evaluation Manager*

The Job

The Department of Aging and Adult Services/Office of the Public Guardian is seeking a dynamic and analytical Program Evaluation Manager* to lead department-wide data collection and performance improvement efforts. In this key role, the Program Evaluation Manager* will be responsible for gathering, analyzing, and reporting on data that informs critical operational decisions and drives departmental performance. This includes developing and maintaining comprehensive operational reports, identifying data collection needs, and conducting high-level analysis on caseloads and other key areas. The incumbent will also support strategic planning efforts by developing departmental strategic and corrective action plans, establishing performance goals and measurable outcomes, and monitoring performance metrics across the department.

This role also includes District Manager-level responsibilities, offering a rewarding opportunity to make a broader impact. You will:

• Develop, implement, and maintain regional program goals aligned with the department’s business plan
  
• Ensure compliance with federal and state regulations
  
• Evaluate program quality and effectiveness
  
• Analyze and assess the impact of proposed policies and regulations
  
• Provide supervision through subordinate supervisors
  
• Lead collaborative planning with other agencies, departments, and community organizations
  
• Resolve complex inquiries and complaints from clients, staff, or stakeholders
  

If you are a strategic thinker with a passion for improving public services through data, performance metrics, and collaborative leadership, this is your opportunity to make a meaningful difference in your community.

*Official Title: Department of Aging and Adult Services District Manager. For more information regarding job duties, refer to the Department of Aging and Adult Services/Office of the Public Guardian District Manager job description.

EXCELLENT BENEFITS

To review job-specific, benefits, refer to:

Summary of Benefits

Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT
Background Investigation: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, and also may include drug and/or TB testing.

Travel: This position requires regular travel between multiple office locations. Frequent travel throughout the County will be required and may also include State-wide travel. Employees may be required to make provisions for transportation and to use personal vehicles (mileage reimbursement is available). A valid California Class C Driver License is required to carry out the essential job-related functions of this position. Mileage reimbursement and proof of automobile liability insurance must be maintained.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Education: A Bachelor's degree in behavioral/social science, business/public administration, or a closely related field.

-AND-

Experience:
- Three (3) years of progressively responsible experience in a human service-related field in the areas of program evaluation, data analysis, strategic planning, or operational performance management.
- At least two (2) years must include supervisory or lead-level experience overseeing program staff and managing projects.
- Experience must include responsibility for developing and implementing program goals, ensuring regulatory compliance, evaluating program effectiveness, and leading cross-agency or community collaboration efforts.

License: A valid California Class C driver’s license and ability to travel between office locations as required.

Note: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degree or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Desired Qualifications

A Master's degree in a behavioral science and qualifying experience in a program primarily serving the elderly and adults with disabilities is highly desirable. The ideal candidate will have second-level supervisory or management experience, with strong analytical skills, an ability to evaluate operations from a macro perspective and possess project development experience. The ideal candidate will also have experience developing, coordinating and implementing new programs/policies and/or operational modifications or changes to existing programs in a large department/organization.

Knowledge and Skills:

• Strong analytical and problem-solving skills, including experience with data collection, assessment, and reporting tools
  
• Knowledge of federal, state, local laws governing social service programs
  
• Ability to develop strategic plans and monitor performance outcomes
  
• Proficiency in using data visualization or reporting software (e.g., Excel, Power BI, Tableau, etc.)
  
• Excellent written and verbal communication skills
  
• Strong leadership, collaboration, and conflict resolution skills
  

Selection Process

There will be a competitive evaluation of qualifications based on the information provided in the application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please follow this link to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information .

For more important details, review the Applicant Information and County Employment Process .

Management Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 1/3/2026 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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