Library Service Manager

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION: Customer Experience
SECTION: Neighborhood Libraries - Oak Forest Library
Workday & Hours: Monday - Sunday, 8:15am - 8:15pm ( varies)

DESCRIPTION OF DUTIES /ESSENTIAL FUNCTIONS
Do you have a passion for libraries and leading staff to provide excellent customer service? The Houston Public Library (HPL) is looking for a hands-on and highly engaged Library Service Manager to bring their passion and creativity for the Oak Forest Neighborhood Library. Successful candidates will have strong leadership skills, an ability to inspire staff, a passion for serving communities, and enjoy interacting with people of all ages from diverse backgrounds.

About Us: The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

The Library Service Manager will:

• Possess exceptional leadership skills to oversee and manage the activities and daily operations of the neighborhood library.
• Take initiative to creatively solve problems and possess sound decision-making skills.
• Ensures employees are prepared, motivated, productive, and challenged in their work assignments to ensure maximum performance.
• Exhibits a high level of creativity for adaptive and innovative services, programming, and outreach.
• Ensures that staff provide engaging Out-of-School Time (OST) programming during the school year.
• Establishes and maintain positive and collaborative working relationships with community groups, other government agencies, community organizations, other employees, and the public.
• Have a strong working knowledge of Microsoft Office, the internet, and other technologies.
• Interacts with customers at the Customer Service Desk, assisting with information requests, provide technology assistance, and offer programming.
• Makes recommendations for improvements in services, resources, and the collection.
• Works one evening a week and every other weekend (Saturday and/or Sunday).
• Performs other administrative duties as assigned.

Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit: https://houstonlibrary.org/all-locations

WORKING CONDITIONS:
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:
Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS:
Five (5) years of professional experience in library, information services, or education is required including one (1) year of management experience.

SUBSTITUTION:
Directly related experience in library, education, or management may be substituted for the education requirement on a year for year basis.

LICENSE REQUIREMENTS:
Requires a valid driver license and compliance with the City of Houston's policy on driving (AP 2-2).

PREFERENCES

Prefer applicants with:

• Experience in personnel management and supervision.
• Ability to plan and organize work and skilled at prioritization.
• Knowledge of library operations and organization, including services, activities, staffing, facilities, and equipment.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with people of diverse backgrounds.
• Experience providing training to colleagues preferred.
• Knowledge of library trends and current versions of MS Office (Excel, Word, PowerPoint, and Outlook), Sirsi Symphony.
• Ability to communicate effectively orally and in writing.
• Bilingual skills (Spanish/English).

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6***

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 23

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call (832-393-1472).

If you need special services or accommodations, call 832-393-1472. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE - Equal Opportunity Employer:
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 10/31/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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