COMMUNITY SERVICES ASSISTANT I-II

DESCRIPTION

Applications are available online beginning Friday, October 24, 2025, through 4:30 PM, Friday, November 7, 2025.
SALARY INFORMATION:
Grade I -$24.358 - $33.254 Hourly
Grade II -$26.498 - $35.856 Hourly

EXAMPLES OF DUTIES

Performs non-sworn, service-oriented duties related to law enforcement, including responding to non-emergency calls for service, preparing police reports, and disseminating information to the public. Responds to non-emergency calls for service including, but not limited to, home/auto burglaries, non-injury traffic collisions, parking violations, and noise complaints, utilizing a department vehicle; prepares the crime, incident and traffic collision reports not requiring the expertise of a sworn officer; operates a variety of office and field equipment including two-way radio, computer systems, and telephones; provides information to residents and visitors including Police Department procedures, crime reporting protocols, and available services; maintains accurate records and prepares routine reports; coordinates with City personnel to address reporting requirements; assists with traffic control operations; may provide or assist with training for City personnel; may perform audits on call-for-service reports; may enforce parking control ordinances; may testify and present evidence in court and performs other related duties as required.

REQUIREMENTS TO FILE

One (1) year of experience involving a substantial amount of public contact requiring tact and discretion in dealing with others;

OR

One (1) year of education in criminal justice, social service, or a closely related field from an accredited college or university. (Proof Required*)

AND

A valid motor vehicle operator's license.

Willingness to work an irregular schedule, including nights, weekends, overtime, and/or holidays may be required for some positions.

Positions in the Police Department require the ability to pass a thorough background investigation.

*Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proof submitted must contain either the applicant's name or other identifying characteristic on the form. Degrees must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at the time of filing.

Knowledge, Skills, and Abilities

• Knowledge of principles and practices of law enforcement;
  
• Knowledge of customer service principles and public relations techniques;
  
• Ability to communicate effectively orally and in writing;
  
• Ability to deal tactfully with the public;
  
• Ability to deescalate conflict;
  
• Ability to read and comprehend written material;
  
• Ability to learn to interpret and apply local, state, and federal policies, procedures, laws, and regulations;
  
• Ability to learn to understand, access, and accurately interpret information from various law enforcement computer systems;
  
• Ability to organize tasks simultaneously;
  
• Ability to interpret and apply policies, procedures, and laws pertinent to the position;
  
• Ability to operate office equipment including computer equipment, specialized software applications/programs, and assigned equipment; and
  
• Ability to preserve confidentiality of sensitive materials.
  

DESIRABLE QUALIFICATIONS:

Bilingual skills in (Khmer, Spanish, and/or Tagalog) are desired for some positions.

SELECTION PROCEDURE

EXAMINATION WEIGHTS:
Application and Supplemental Application............................................ Qualifying
Written Exam................................................................................................... 100%

A minimum rating of 70 must be attained in order to pass the examination. Certification by score bands will be considered based on an analysis of exam results. This is a continuous eligible list, which means eligible lists may be established periodically and may expire six months from their effective date. Applicants may apply only once during a four-month period. Applications received by November 7, 2025, by 4:30 PM, will be included in the exam process for Test #01. Screening of applicants will be conducted on the basis of application and required supplemental application submitted. Only those candidates showing the strongest backgrounds on the basis of comparative analysis will be invited to the examination process. Based on the number of applications accepted, the selection procedure may be changed. In the event a revision is necessary, the affected persons will be notified. If you have not received notification within two weeks of filing of application, please contact the Human Resources Department at (562) 570-7800.

EQUITY AND INCLUSION

The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

This position is eligible for Local Hiring Preferences and Veterans Preference Points. Learn more about available preferences and eligibility criteria here: www.longbeach.gov/jobs/working-for-the-city/hiring-preferences

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test on (562) 570-6202. For the hearing impaired, call (562) 570-6638.An Equal Opportunity Employer.

J.O.B. H61AN-26 CSA:LS HR 09/30/2025

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance

• Life Insurance

• Retirement Plan (P.E.R.S.)

• Paid Vacation, Personal Holidays and Sick Leave

• Deferred Compensation

• Credit Union Membership

• Free Bus Transportation (Long Beach Transit)

• Flexible Spending Accounts

• Free Employee Parking
• Paid Parental Leave*
*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

Closing Date/Time: 11/7/2025 4:30 PM Pacific

• 

• City of Long Beach

• 5625707057

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