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Job Description
Lead Customer Service Representative (Non-Supervisory)
Business Tax Bureau- Excise Tax Section
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The Excise Tax team processes motor fuel, tobacco and financial institutions taxes and returns, as well as payments for county fees and insurance. We strive to provide every customer the best experience every time. Your efforts not only assist Missouri taxpayers with compliance, but your work can directly impact the distribution of tax funds to MO DOT and local city/county government/taxpayers.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.- Process daily, weekly and monthly motor fuel tax reports and perform reconciliations of collections and refunds.
- Review and update ACH agreements, banking instructions, mailing addresses etc. as needed to complete the monthly motor fuel tax distribution.
- Process motor fuel tax returns including the issuance of applicable billings, credits and refunds
- Process motor fuel tax audit confirmations
- Answer telephone calls and e-mail inquiries
- Prepare the monthly motor fuel tax (CART) distribution
- Participate in cross education of other tax distributions in the Excise Tax section
- Educate new employees in the section; and
- Any additional duties, as assigned
CORE COMPENTENCIES NEEDED:- Analytical/Strategic Thinking
- Computer Literacy
- Strong Communication
- Efficient
- Process Management
- Customer Service
- Self-directed
- Attention to Detail
- Clear Communication
QUALIFICATIONS:- Thoroughness and accuracy in work production
- Self-motivated and ability to meet deadlines
- Possess high school diploma or high school equivalency certificate
- Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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