IT Systems Engineer

CITY EQUITY STATEMENT
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job-someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

This is a professional level position in the Information Technology Department that is responsible for engineering and maintenance of the City’s centralized computer systems, both physical and virtualized environment, mobile device management and administration, disaster recovery planning and testing, messaging environment administration/upgrades, and system security. This position also participates in project planning and management.

This position will require a 100% in-office, Monday-Friday, 8am-5pm schedule. Occasional evening and weekend hours and participation in on-call rotation for after-hours emergencies, are required. Work is performed independently and under the management of the IT Systems Supervisor .

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goals of the Information Technology Department, which delivers exceptional value and quality of life through the deployment and support of innovative technologies and SPIRIT.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences
  
  

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to:

• Promote a teamwork concept in the workplace, support employee empowerment, and direct assigned staff accordingly
• Define the system requirements, specifications, architectures, and interfaces for the products, ensuring alignment with customer needs, industry standards, and regulatory compliance
• Define and execute concepts relating to training, motivation, performance standards, documentation, commendation, and disciplinary action
• Execute excellent judgment, creativity, and problem-solving skills to identify and correct problems related to communications, local and wide area networks
• Display high level of technology budget processing and accountability
• Handle complaints and disciplinary actions with objectiveness and fairness
• Coordinate with cross-functional teams, such as project management, software engineering, IT security, and networking, to ensure the quality, reliability, and performance of the enterprise infrastructure
• Demonstrate in-depth familiarity with standard method and procedures involved in the support and administration of local and wide area networks (LAN/WAN) and related hardware and software
• Communicate orally and in writing with IT staff, vendors, and other city employees
• Establish effective professional working relationships with IT staff and department personnel city wide while providing value to the Systems Team
• Demonstrate strong organizational skills to manage multiple priorities and manage complex technical projects
• Perform a variety of systems engineering tasks centered on technical problem solving, requirements specification, process development, risk analysis, and infrastructure design to advance Westminster IT’s mission success
• Oversee and be accountable for install server updates and patches on existing infrastructure and security-related hardware and software. Conduct regularly scheduled (and emergency) maintenance, as needed, to minimize downtime and the resulting impact on end-users
• Demonstrate technical knowledge of Cloud and Server environments
• Communicate technical concepts and technology solutions to management and users clearly, concisely and effectively
• Establish and maintain control over situations as they develop and act quickly and calmly during an emergency situation making quick, reasonable and effective decisions

Leadership - Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
• Demonstrate collaboration and conflict resolution skills with other departments and employees
  
  

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks Server Administration, Service Center Operations, and Cloud Administration

• Apply expertise with core IT infrastructure (Windows Active Directory, VMware, Cisco) and enterprise security systems (Fortinet firewalls, VPN, IDS/IPS, Proofpoint, and Artic Wolf)
• Skilled in data center management, including installation and configuration of rack-mounted infrastructure
• Design and implement Azure cloud computing and storage architecture
• Engineer, implement, and maintain VMware vSphere virtualization solutions, including server consolidation, high availability, and disaster recovery
• Configure and maintain VMware ESXi hosts, vCenter Server, and related VMware components
• Monitor virtual infrastructure performance, identify bottlenecks, and optimize resource utilization
• Provision, deploy, and manage virtual machines (VMs), templates, and snapshots
• Implement and enforce security measures for virtualized environments, including access controls, network segmentation, and VM isolation
• Develop and maintain documentation related to virtualization configurations, procedures, and troubleshooting guides
• Manage and maintain Veeam backup and recovery for virtual machines
• Participate in and advise on the development of a Disaster Recovery Roadmap
• Administer and support Linux/Unix operating systems in addition to Windows infrastructure
• Perform patch management and regular OS/software updates across servers and VMs
• Develop and maintain automation and scripting (PowerShell, Bash, Python) for provisioning, monitoring, and remediation
• Leverage configuration management tools (SCCM, Intune, Ansible, or equivalent) for endpoint and server standardization
• Manage identity and access integration with SSO, MFA, and Azure AD Connect
• Perform cloud cost management and optimization to ensure efficient Azure resource utilization

Technical System Design, Administration, and Troubleshooting

• Manage complex technical system design, administration, and troubleshooting
• Maintain the integrity and security of servers and systems; harden and configure operating systems with minimal packages while following strict security standards
• Provide advanced engineering and administration of the Windows Server platform
• Engineer, design, maintain, and troubleshoot City-owned data center infrastructure and remote facilities
• Balance functionality, performance, security, usability, and cost in system design and operation
• Manage and support Active Directory (AzureAD, Directory Services, DFS, DNS, GPO)
• Engineer, implement, and administer the City’s Storage Area Network with integration across physical, virtual, production, development, and disaster recovery environments
• Manage the City’s SCADA infrastructure including servers, storage, and security
• Manage the City’s Library infrastructure including servers, storage, and security
• Stay informed on technology changes and strategies to improve system and network performance
• Prepare verbal and written recommendations for the IT Systems Supervisor and IT Operations Division Manager
• Contribute to annual updates of the Information Technology Strategic Plan
• Design, manage, and upgrade the City’s VMware and Azure virtualized environments
• Perform mobile device management by deploying tools and enforcing policies
• Manage the City’s messaging environment including O365 email, Teams, mobile messaging applications, and unified communications
• Monitor data center environment and server health using advanced management tools
• Design and test business continuity plans annually
• Participate in security audits and implement required changes
• Conduct performance monitoring and tuning for the server environment
• Use lifecycle management tools to monitor PC and server critical events
• Manage the City’s mobile computing environment, evaluating and recommending equipment, applications, and tools
• Assist IT leadership in evaluating new technology and providing recommendations for future direction
• Administer and troubleshoot enterprise networking (switches, routers, VLANs, VPNs, routing protocols) in coordination with the networking team
• Implement Zero Trust security frameworks and privileged access management solutions
• Integrate monitoring and observability platforms (Splunk, SolarWinds, Nagios, and similar tools) for proactive system health and security
• Apply automation in system design and provisioning using Infrastructure-as-Code (Terraform, ARM templates, etc.)
• Perform capacity planning and forecasting for compute, storage, and cloud resources
• Manage license compliance and conduct software audits for enterprise applications and systems

Customer and IT Staff Support

• Provide technical support and service to internal and external clients
• Deliver systems support, analysis, troubleshooting, implementation, and maintenance; communicate with system users verbally and in writing to provide updates on development and enhancement projects
• Partner with City departments and divisions to develop plans for system and application solutions that improve business efficiencies
• Prepare user documentation, guides, and knowledge base articles for system applications and processes
• Develop project plans and provide written project status updates as requested
• Consult with IT leadership and colleagues to evaluate, plan, and implement technology initiatives
• Develop and deliver training for IT staff and end-users, including security awareness and new system rollouts
• Mentor junior team members and create/update SOPs, runbooks, and technical documentation
• Coordinate with vendors and manage escalations, contracts, and service-level agreements
• Support incident, problem, and change management processes in alignment with best practices
• Facilitate end-user training and knowledge transfer for new technologies or system migrations
• Collaborate effectively with cross-functional teams, including networking, security, and application support

Maintains regular and punctual attendance Other Duties and Responsibilities
Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. Possess a valid driver’s license and operate City vehicles in a safe and responsible manner. When a City vehicle is not available, may be required to use personal vehicle for work purposes.

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required :

• Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or equivalent combination of education, certifications, and experience
• Ten (10) years of experience in the installation, configuration, troubleshooting, and support of networks and both Linux and Microsoft server environments, including administration of virtualized infrastructures
• Six (6) years of experience managing a Microsoft 365 environment
• Eight (8) years of experience managing cloud infrastructure environments (Azure preferred, AWS or Google Cloud acceptable)
• Experience and formal training in network and systems security
• Experience coordinating and delivering technology projects
• Ability to successfully pass the Criminal Justice Information Services (CJIS) background check

Preferred :
Certifications:

• Microsoft: SC-300, AZ-305, AZ-800, AZ-140, MS-102
• Cisco: CCNA, CCNE
• VMware: VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP)
• Veeam: Veeam Certified Engineer (VMCE)

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered
Physical Requirements
Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods
• Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing/pulling of up to 50 pounds with dollies and carts
  
  

WORKING CONDITIONS
Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment
Enterprise Servers, VMware, PowerShell and Python, Visual Studio, Desktop, Laptops and mobile devices, iSCSI, TCP/IP, DNS, FTP, DHCP, NFS, AzureAD, Office365, CrowdStrike, Veeam, NetMotion, APC Netbotz.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Must be able to pass the FBI Criminal Justice Information Services (CJIS) background check due to access to sensitive areas
• Pre-Employment Physical
• Drug screen
• Must be legally entitled to work in the United States
  
  

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

The City of Westminster offers a comprehensive benefit package including:

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
• Career Development Program
• Tuition Reimbursement Program

For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package

The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.

401(a) Contribution Rates:
Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 12% of your base pay.

Employer Contribution Vesting Schedule

• Less than 3 years - 0%
• 3 to 4 years - 60%
• 4 to 5 years - 80%
• Over 5 years - 100%
• For employees age 55 and older, the employer contributions are 100% vested

The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.

Closing Date/Time: 10/20/2025 8:30 AM Mountain

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• City of Westminster, Colorado

• 303-658-2150

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