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Job Description
Under the direction of the Animal Services Manager, the employee performs work related to intake and disposition of animals, maintaining accurate records and documents, and providing excellent customer service. This position coordinates with staff and customers to ensure that smooth transactions occur for customers reclaiming their pets, adopting pets, rescuing, and surrendering. This position facilitates reclamations, adoptions, rescues, and surrenders, as well as dispatching calls to officers. The Animal Care Specialist is also responsible for following up with customers regarding rabies and sterilization status, calling owners of microchipped animals and assisting with events hosted at the shelter and away from the shelter. Provides care for animals in the animal shelter and helps clean and maintain the shelter office. This position is often the first impression citizens and customers have of city staff and the animal shelter. If you think you would be a good fit, we would like to hear from you.
***PLEASE NOTE, THIS POSITION IS TUESDAY-SATURDAY***
Roles & Responsibilities Include:- Primarily provides excellent customer service, dispatches calls to Animal Control Officers, resolves customer issues, assists customers with reclamation of pets, rescue pulls of animals, adoptions, surrenders, strays, and lost and found pets. and coordinates with volunteers, staff and customers regarding animal intakes and dispositions. Ensure every effort is put forth to contact a pet’s owner.
- Greets, directs, and provides information to visitors, answers, and responds to questions from the general public and other city departments including complaints and requests for service in a professional and courteous manner. Under guidance of departmental and city policies resolves or refers complaints to appropriate agency or personnel.
- Attend to visitors and deal with inquiries on the phone, voicemail, email and face-to-face in a timely manner. Supply information regarding the organization to the general public.
- Assist prospective clients in the selection of animals for adoption and in the preparation of adoption forms as well as reviewing of post-surgical care instructions.
- Assist citizens with animal shelter services; responsible for handling cash with the ability to accurately make change for fee payments; process animal intake, transfers, reclaims and adoptions.
- Informs individuals on the responsibility of pet ownership, animal husbandry, local animal resources, and City ordinance pertaining to animals within the city limits in a courteous and customer service focused manner.
- Organize and maintains sanitary conditions within the front office and workspace including, but not limited to, recordkeeping, desktop organization, sweeping and mopping of floors, dusting furniture and equipment, sanitizing equipment using cleaning and sanitation chemicals.
- Will assist with general care of animals impounded at the animal shelter such as microchipping, vaccinating, deworming, and care of animals in a professional and humane manner.
Qualifications
• Two (2) or more years of experience in customer service, administration, dispatching or other related fields, preferably in the Animal Sheltering environment. • High school diploma or equivalent. • Must have valid Texas Driver’s License and driving records must meet or surpass guidelines as set forth by the City. • Due to the nature of the position, criminal history must be clear. • Must obtain Basic Animal Control Certification issued by the Texas Department of Health within six (6) months of employment. • Must possess computer skills, including Microsoft Office and shelter software. • Bilingual in Spanish is strongly preferred.
Special Requirements
Workdays are Tuesday-Saturday. The work schedule will be based on department need. This position may be subject to after hours, emergency call in and holidays.
Miscellaneous Information
The City of Weatherford is a strong, progressive community of over 38,000 citizens, enjoying our small town feel with our big city amenities just outside of the Fort Worth Metroplex. We are expanding our team to continue our commitment and pride in our Strong Community philosophy as well as our inclusiveness and diversity.
Job Details
Category Municipal and Community Services Status Open Salary Starting hourly rate $16.51 Posted September 22, 2025 4:03 PM Closing Open Until Filled
Tools
- Apply Online
- New Job Notifications
- Clerical Supplemental Application
Closing Date/Time: Open Until Filled -
ABOUT THE COMPANY
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City of Weatherford
Show moreWeatherford Community
Weatherford is a historic town that is proud of its tradition and history. We are known for our community and family-oriented way of life, which is why Weatherford is one of the premier places to live and visit in North Texas.
In making decisions for one of the fastest-growing cities in Texas, the City of Weatherford prides itself in working toward a unified effort with citizens to prepare for the future. Weatherford is now a premier place to live in the North Texas area and the community has helped developed a vision to balance our strong history with progressive and economic vitality. That’s why our motto is “Building a Strong Community.”
Visitors and newcomers to Weatherford will enjoy our many treasures, including a shopping district that is full of antique, boutique and specialty stores, restaurants, and entertainment. Our old-time Farmers’ Market, Chandor Gardens, First Monday Trades Days, and numerous Victorian-era homes bring visitors to our city to share in our desire to maintain our heritage as we grow toward the future. Weatherford is also becoming a destination place for many visitors because of our large-scale events. Our signature events include Spark in the Park and Holiday in the Park attracting over 30,000 people each year.
Additionally, Weatherford’s location next to the Interstate 20 corridor has attracted retail and restaurant chains for residents and visitors to enjoy. It is anticipated that Weatherford will be welcoming many more new businesses to the area within the next five years; many of which will be major developments for Parker County’s economic development vitality.
Our Growth & Future Development
Over the course of four years, the City of Weatherford has seen a population growth of over 8,000 people and we expect to double this growth number. Sitting at a current population count of 38,722, the City’s growth is attributed to our proximity to the Metroplex. The City’s major commercial and industrial employers find Weatherford attractive because we offer convenient access to the region’s major transportation and shipping infrastructure, an advantage few cities within the area can offer.
They say everything’s bigger in Texas. So, we offer unusually big opportunities for companies looking to relocate or expand. A business location here means access to a booming economy with world-class business climate, infrastructure, logistics, and workforce. There is a sense of history here, and a future that’s unlimited.
Our Mission, Vision & Goals
The City works with its citizens to “Build A Strong Community” that others can look to as a pillar of unity and excellence. Through large-scale construction and transportation plans that continue to add to the infrastructure a growing city like Weatherford needs, we’ll provide the public services our community requires to continually cultivate the unique small-town city we call home.
The City of Weather is and continues to strive to be the most livable and best managed city. We take care of our citizens, continually work to improve our neighborhoods and infrastructures as well as, the facets that make us so unique.
What we offer to our Employees:
Healthcare coverage – The City offers two plan options through Blue Cross Blue Shield.
Retirement System – A 2:1 matching ratio through TMRS.
Vacation – Employees will accrue 4 weeks of paid time off (Two weeks are automatically credited to the employee’s bank after successful completion of their introductory period, usually 6 months).
Holidays – Immediately available upon hire, employees will receive paid holidays off, a service date holiday and a floating holiday.
Gym reimbursement – up to $40 a month for any gym membership or active lifestyle subscription.
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