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Job Description
Resident Services Coordinator
$39.65 - 53.13 per hour
($82,472 - $110,510.40/year)
Opening Date: 9/19/25
Closing Date : 10/3/25
Are you interested in making an impact? The Santa Clara County Housing Authority (SCCHA) is the county’s largest provider of affordable housing, and envisions a future where we, as an organization, become a relevant community leader, expanding our commitment to increasing the supply of safe and affordable living environments for low-income families.
How You Will Make an Impact:
The Santa Clara County Housing Authority (SCCHA) is committed to enhancing the lives of our residents through innovative services and strong community connections. We believe in the power of collaboration and outreach to foster vibrant, supportive environments.
The Resident Services Coordinator conducts programming to support residents living in affordable housing communities through resource navigation, event and workshop planning, and stakeholder collaboration. Programs to facilitate or coordinate may include: food distribution events, coffee socials, budgeting workshop, walking groups, fall prevention classes, parenting classes, resident surveys, and others. Coordinators will also provide 1-on-1 assistance to residents to connect them to local resources and public benefits.
A coordinator will provide services to 2 or more properties that house families, seniors, single adults, special needs, and/or permanent supportive housing residents.
Work schedule
SCCHA staff work on a 9/80 schedule. 80 hours of work are compressed in a 9-day period, with every other Friday as a day off. Resident Service Coordinators will be onsite at the properties or at the office 4 days a week depending on the number of properties assigned. There is an option to work remotely on the working Fridays.
This position will require some evening and weekend hours. Come join our team!
What Our Team Is Looking For:
Any equivalent combination of education and/or experience likely to provide the required core competencies may be considered. A typical combination that is qualifying may include:- An associate degree in sociology, social work, business administration, public administration, career planning or related field; and
- Three (3) years of increasingly responsible experience administering or supporting the administration of resident services and/or community outreach programs in a government or non-profit agency.
- Possession of a valid California Driver's License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle, rather than the employee's ability to get to/from various work locations in a timely manner, is necessary to perform the essential functions of the position.
Our Ideal Candidate:
The successful candidate will join a dynamic team of professionals and will possess the following skills:- Customer/Client Service - takes a proactive approach of identifying, understanding, and continuously monitoring customer needs and valuing colleagues as customers, promoting a collaborative culture.
- Exceptional Communicator - expresses ideas clearly and concisely both orally and in writing. Values the diversity and differences brought by others, build, and maintain interpersonal relationships.
- Judgement & Decision Making - a critical thinker and problem solver. Makes decisions in compliance with the law and Agency policies.
- Advancing Inclusivity and Leveraging Diversity - Create a culture of inclusivity where individuals of diverse cultures, demographics, or backgrounds are valued for their unique perspectives and talent.
- Initiative - Proactively seek solutions to resolve unexpected challenges. Actively assists others without formal direction.
For a detailed description of the position’s essential functions, please click HERE . -
ABOUT THE COMPANY
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Santa Clara County Housing Authority
Show moreThe Santa Clara County Housing Authority is to provide and inspire affordable housing solutions to enable low-income people and families in Santa Clara County to achieve financial stability and self-reliance.
SCCHA is among the original 39 agencies out of approximately 3,200 PHAs to be granted Moving to Work status, a special designation from HUD that allows our agency to make strategic program and policy changes to better address Silicon Valley’s critical shortage of affordable housing. We seek to expand beyond operational efficiency to assist as many families as possible and pioneer housing strategies that can be replicated at PHAs nationwide.
Our Culture
SCCHA is committed to fostering a culture of inclusivity where individuals of diverse backgrounds, demographics, interpersonal styles, abilities, and motivations are and feel valued for their unique perspective and talent. Why is this important? Because the more perspectives we include, the better we respond to and serve our diverse community.
Employees at SCCHA work fulfilling, rewarding jobs that impact the lives of others. Together, we serve as a vital safety net that allows thousands of individuals and families to work toward self-sufficiency. SCCHA helps to build strong vibrant communities by innovating, increasing, and preserving affordable housing opportunities throughout the county.
We cannot achieve our mission without our staff’s care and professional contributions. And we are committed to caring for our staff, because we know that if we take care of our staff, they will take care of the people we serve.
We aspire for all employees to be treated respectfully and to be valued for their unique talents and contributions. We value people with varied perspectives and lived experiences. We value people period.
Join a workplace where you will be motivated and empowered to make a positive difference and bring opportunities to those in our community who need help the most. You won’t just do any administrative or professional role. You’ll be part of a solution that transforms people and communities throughout Santa Clara County.
Benefits SCCHA Employees Love
We want to keep you happy. We offer a rich benefit package that includes the following benefits and many more:
- Comprehensive Medical Coverage
- Vision and Dental Insurance
- Paid Holidays and Vacation
- Tuition Reimbursement
- CalPers Retirement+
- Life Insurance
- Downtown Parking, and more!
Addressing the Local Housing Crisis
Santa Clara County is in a striking housing crisis, experiencing some of the highest housing costs in the nation. As a part of the solution to this challenge, SCCHA builds communities by developing quality housing offered at affordable rents. These development activities include site acquisition, community outreach, site and building planning and design, and construction.
SCCHA is a Good Neighbor and Community Member
In addition to providing housing to those most in need in our community, SCCHA is an active part of our community and strives to be a good neighbor. This begins when we first approach a new development site, seeking feedback from neighbors, community leaders and other stakeholders. Our commitment to healthy community relations continues with an open line of communication throughout construction and operations.
We’re in this for the long haul. SCCHA has been serving the Santa Clara County community for over half a century. We are dedicated to continuing this critical work of helping families and communities build stability.
Rooted in Local Partnerships
Like many endeavors this size, it takes a village to bring our affordable housing communities to fruition. We partner with the County in addition to our local cities, including the City of San Jose. Our real estate activities support several strategies and initiatives in the County’s Community Plan to End Homelessness, including prioritizing the development of housing for extremely low-income individuals and expanding permanent supportive housing.
In addition to public agencies, we partner with construction firms, architects and engineers, environmental engineers, appraisers, market analysts, and a variety of other partners to help develop our communities.
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