Risk Management Technician

Description and Essential Functions

Connected by Amazing Employees

The City of Murrieta is accepting applications for the position of Risk Management Technician to fill one (1) current vacancy in our Administrative Services Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year.

POSITION
As a Risk Management Technician, you will be at the forefront of safeguarding the City’s interests while gaining valuable experience within a collaborative and supportive environment. It’s a unique chance to be part of a team that manages a diverse range of risk management programs in partnership with a member-driven risk pool of public agencies. You'll be exposed to various risk management functions, including liability, workers' compensation, property, risk transfer, and recovery programs. You will have a hands-on role, and your responsibilities will span various areas. Your contributions will directly impact our ability to be proactive and maintain a safe and secure environment for our community and employees. We're seeking individuals who are eager to learn and dedicated to making a positive impact. You'll be surrounded by experienced professionals who are eager to mentor and guide you, ensuring your success every step of the way.

DESCRIPTION
Under general supervision, various responsible paraprofessional, technical, and administrative risk management support functions are performed. Assists with administering the liability, property, DOT Driver testing & certification ,vehicle insurance, and property damage recovery programs; provides administrative support to all risk management programs; completes, processes, and maintains various forms, documents, and files; coordinates with City departments, other agencies, third-party administrators, and the public to investigate, document, discuss, and administer programs and services; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Human Resources Manager. May receive technical and functional direction from a Management Analyst. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level paraprofessional classification performs the full range of technical risk management program support work. Incumbents work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions.

• Performs various paraprofessional, technical, and administrative support duties related to risk management programs, such as liability, property, vehicle insurance, property damage recovery, and contractual risk transfer
• Communicates with individuals making claims against the City; visits incident locations, completes reports, and takes photographs; works with City departments to collect requested information related to liability claims
• Provides administrative support with Department of Transportation (DOT) compliance requirements, including but not limited to: coordinating random testing, tracking medical re-certifications, and maintaining DMV Pull Notice Program records.
• Creates and maintains electronic and physical files for assigned programs; reviews, updates, and maintains online property and vehicle schedules
• Assist with the in-house ergonomic program by tracking and facilitating employee requests, conducting basic ergonomic assessments, and processing recommendations for ergonomic equipment purchases
• Reports and administers claims on behalf of the City for assigned programs; works with assigned technical experts throughout the recovery claim; accepts and processes payments from carriers
• Collects information from various departments to complete annual renewal applications for assigned programs; completes requested applications from insurance carriers and risk pool; reports renewal rates in the City budget process
• Receives and screens telephone calls and emails; provides information to employees and the public related to the assigned areas
• Maintains and distributes various applications, forms, and packets in person, on the website, and through email
• Provides administrative support to all risk management programs; distributes workers’ compensation information to employees; answers questions, coordinates meetings, and communicates with departments and third-party administrators; collaborates with other risk management division employees on projects; provides backup support, supports interactive process meetings by attending, taking notes, and issuing notices
• Plans, provides, and tracks training in assigned risk management programs
• Prepares reports, correspondence, and memoranda related to assigned programs; reviews program activity, benchmarks program data and makes presentations and recommendations to department management
• Coordinates property appraisals and updates property values during policy renewals
• Pays invoices related to the assigned program areas; uses finance system to authorize payments and account for each transaction
• Performs other duties as assigned

Minimum Qualifications

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• High school diploma or equivalent (GED), supplemented by college-level coursework or specialized training in risk management, human resources management, business/public administration, or a related field, and
• Three years (3) of progressively responsible administrative support experience, preferably in a risk management program

Licenses and Certifications:

• Possession of, or ability to obtain and maintain, a valid California Class C driver’s license or other means that would allow the ability to commute to meetings and training, conduct site visits, and attend special events

Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions

Knowledge of:

• Operations and services within a risk management division
• Municipal organization, services, and programs
• Basic policies and procedures related to risk management programs, including liability, property, vehicle insurance, and property damage recovery
• Business letter writing and standard writing practices for correspondence and basic report generation
• Methods and techniques of documenting and tracking risk management transactions
• Applicable federal, state, and local laws, codes, and processes relevant to assigned areas of responsibility
• Record-keeping principles and procedures
• Principles and practices of investigating incidents and claims
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed

Ability to:

• Provide technical and administrative support to the City’s risk management programs
• Interpret, apply, explain, and reach sound decisions in accordance with City policies and federal and state laws and regulations
• Independently perform multiple tasks related to the liability, property, vehicle insurance, and property damage recovery program
• Perform detailed office support work accurately
• Respond to and effectively prioritize multiple phone calls and other requests for service
• Compose correspondence and reports independently or from brief instructions
• Make accurate mathematical computations
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work
• Establish and maintain a variety of filing, record-keeping, and tracking systems
• Organize and prioritize various projects and multiple tasks effectively and on time; organize work, set priorities, and meet critical time deadlines
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
• Communicate clearly and concisely, orally and in writing, using appropriate English grammar and syntax
• Establish, maintain, and foster positive and effective working relationships with those contacted during work

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification, although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must be able to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset individuals when interpreting and enforcing departmental policies and procedures.

Supplemental Information

APPLICATION PROCEDURE
A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov .

SELECTION PROCESS
Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interviews, performance tests, and writing exercises to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances, which include a pre-hire physical and Live Scan background investigation.

EQUAL EMPLOYMENT OPPORTUNITY
The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws.

THE COMMUNITY
Located just north of San Diego County, the City of Murrieta is home to approximately 120,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 53 parks, and 1,300 acres of parks, trails, and open space, it is consistently ranked the top place to live in SW Riverside County. With a dynamic business environment, one of the lowest unemployment rates in the state, and a high median income. Murrieta offers its residents an exceptional quality of life in an engaged and connected community.

MANAGEMENT PROFESSIONAL & CONFIDENTIAL

The following is a summary of the benefits provided to full-time employees in this un-represented group. For further information, please refer to the unit's Salary Resolution or Agreement .

• RETIREMENT : The City participates in the California Public Employees' Retirement System (CalPERS).
  • Tier 1 (Classic Members hired prior to 12/30/2012)
    • Formula: 2.7% at 55
    • Member Contribution: 8.0% of compensation
    • Final Compensation: Highest twelve (12) consecutive month period
  • Tier 2 (Classic Members hired on or after 12/30/2012)
    • Formula: 2.0% at 60
    • Member Contribution: 7.0% of compensation
    • Final Compensation: Highest thirty-six (36) consecutive month period
  • Tier 3 (New Members)
    • Formula: 2.0% at 62
    • Member Contribution: 50% of normal cost (currently 8.0% of compensation)
    • Final Compensation: Highest thirty-six (36) consecutive month period
• MEDICAL INSURANCE : The City contributes up to $1,891.28 per month toward medical insurance for employees and their eligible dependents.
• RETIREE MEDICAL INSURANCE : Please refer to the MPC Compensation Plan for details.
• DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents.
• VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents.
• LIFE INSURANCE : The City pays for 100% of the premium for a life insurance policy equal to one time an employee's base salary. Additional life insurance is available.
• SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee.
• LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee.
• DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City contributes a matching amount to the employee's account on a dollar-for-dollar basis, not to exceed the following amounts.
  • $3,400 per year for Department Heads toward 401a plan.
  • $3,000 per year for Managers towards the 457 plan.
  • $2,000 per year for Confidential towards the 457 plan.
• ANNUAL LEAVE AND HOLIDAYS : 192 hours of annual leave and 117 hours of holiday leave.
• ADMIN LEAVE ACCRUAL : Department Heads and Management staff.
  • Department Heads - 120 hrs per year.
  • Management - 80 hrs per year.
• AUTO ALLOWANCE : $300 per month Department Heads only (Exception Fire & Police Chief)
• FLEX SCHEDULE : Administrative staff currently works a 9/80 alternative work schedule. Other schedule options (5/8, 4/10) may be available based on the City’s operational needs.
• SPANISH LANGUAGE PAY : 2.5% of base pay for eligible members of the association who are fluent in Spanish. Eligibility is based on business necessity.

Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic revisions to the MPC Compensation Plan and the City of Murrieta.

Closing Date/Time: 9/23/2025 11:59 PM Pacific

• 

• City of Murrieta

• (951) 461-6087

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