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Job Description
Summary
Minimum Starting Salary is $15.0000 hourly
The City of Waco Seeks
The ideal candidate is detail-oriented and organized, with strong administrative and customer service skills. They support the group sales team by managing lead tracking, data entry, and other key tasks that keep operations running smoothly.
Minimum Qualifications
Required:- Valid Texas Driver's License
- H.S. Diploma or GED equivalent
- 1 year of customer service experience, preferably in a tourism, hospitality, or retail environment
- Retail experience in a visitor center or tourism-related setting
Position Overview
Under basic supervision, the Part-Time Destination Travel and Sales Associate provides essential support to the Destination Marketing Organization's group sales team. This position assists with lead tracking, data entry, customer service, and other administrative functions. The Sales Associate also helps represent Waco as a welcoming destination by assisting at the Welcome Center as needed. This is a dynamic, team-oriented role ideal for someone organized, customer-focused, and passionate about promoting the Waco area. Works under the direction of the Assistant Director of Destination Travel and Sales, contributing to the DMO's mission of promoting Waco as a premier tourism destination. Embodies the City of Waco's commitment to service, inclusivity, and excellence.
Essential Functions- Enters and maintains sales leads, contacts, and event information in the Customer Relationship Management (CRM) System.
- Assists with preparation of proposals, bid books, reports, and event evaluations.
- Provides administrative and logistical support to the DMO Sales team, including scheduling meetings, organizing site visits, and compiling materials.
- Supports pre- and post-event follow-up efforts, including gathering and confirming data from hotel partners and other stakeholders.
- Responds to phone and email inquiries related to group travel or event planning, routing them appropriately.
- Helps coordinate and support Familiarization (FAM) tours and site visits for prospective clients.
- Assists with industry research, database clean-up and compiling mailing/contact lists.
- Maintains accurate and up-to-date files for sales records and documentation.
- Provides exceptional customer service to Welcome Center visitors and DMO clients, offering accurate information about Waco’s attractions, events, and hospitality offerings to enhance visitor experiences.
- Participates in basic destination knowledge training provided by the DMO to stay informed about Waco’s tourism offerings and deliver accurate information to visitors.
- Serve as a backup Welcome Center representative, greeting visitors, providing tourism information, and assisting with merchandise sales as needed.
- Maintains confidentiality of work-related issues, client information, and City of Waco data, adhering to all policies and standards.
- Adapts to a flexible schedule, including regular weekend shifts and occasional evenings, to support Welcome Center and Mobile Welcome Center operations.
- Performs other related duties as assigned to support the DMO’s mission and the City of Waco
This position is not eligible for benefits. -
ABOUT THE COMPANY
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City of Waco
Show moreWaco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.
Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.
The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame. Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.
Governance and Organization
Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.
The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.
The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.
The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.
With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.
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