Utility Marketing Services Manager

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
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• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
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• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
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• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Purpose:

Under general direction, this position is responsible for management of staff involved in the planning, development and delivery of advertising, promotion and communication efforts for all the products and services provided by Austin Energy.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Manages marketing and advertising campaign development, staff workload, vendor contracts, and advertising agency relations.
  
• Manages Marketing Communications staff. Provides leadership and oversight; responsible for planning, communications, and coordination within Marketing Communications.
  
• Ensures successful product service launches; supports with successful marketing communication approach and within budgeted guidelines.
  
• Manages or assists community outreach events planning and execution including, but not limited to, public relations, customer education and information, and community event support, and sponsorship.
  
• Manages design staff; leads, monitors, and quality assures artistic and creative processes supporting the Utilities marketing, materials/documents, presentations, and outreach.
  
• Supports the Utilities’ social media program. Bears responsibility for integration of web and social media with marketing campaigns and outreach efforts.
  
• Bears responsibility for the overall management of major special events including, but not limited to planning, allocation of staff resources, judging, recruiting, and scheduling.
  
• Manages program contracts for advertising, marketing, design, and reproduction/printing.
  
• Manages photography and video production needs to support marketing and internal communications.
  
• Bears responsibility for use of corporate image, logo, and graphics presentations in sales and/or marketing materials such as brochures, direct mail advertising, billboards, and other marketing communications vehicles.
  
• Serves as liaison for requests for use of Utility facilities by creative industries (e.g., film, video and photograph).
  
• Works closely with requestor, facility/plant managers, security, and legal to establish feasibility of request, from conception to execution of project.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, work management, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of marketing service communication standards and practices.
  
• Knowledge of product and service planning, development and launch.
  
• Knowledge of graphics, copy quality development, and print production process.
  
• Knowledge of computer software necessary for graphics design.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of the electric utility industry.
  
• Skill in planning, organizing, and time management.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and setting priorities.
  
• Skill in using computers and related software applications.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to train others.
  
• Ability to quickly recognize and analyze irregular events.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business, Marketing, or Advertising, plus five (5) years of experience in a field related to the job, including two (2) years of experience which were in a supervisory or lead capacity.
  

• Experience may substitute for the education up to the maximum of four (4) years.
  
• Education may substitute for experience up to two (2) years.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, work management, evaluation, counseling, and recommendation for dismissal.

Preferred Qualifications:

• Progressive experience in marketing, communications, or public affairs, preferably within a utility, government or regulated industry.
  
• Supervisory experience managing marketing communications, creative or customer experience teams.
  
• Experience coordinating communications during emergency operations activations or crisis events.
  
• Experience analyzing customer touchpoints to ensure consistent and seamless experiences across programs, services, and communication channels.
  
• Experience developing and implementing customer journey mapping initiatives to identify customer pain points, needs and opportunities for improvement.
  

Notes to Candidate:

The Utility Marketing Service Manager leads the development and execution of marketing and communications strategies to support utility services and customer programs. This position will oversee a team of about ten staff members, including directly supervising the managers who oversee the marketing communications consultants and digital designers, and staff responsible for the utility's advertising budget and contract work. In this role, this person will lead the efforts to deliver effective marketing campaigns and brand communications that enhance customer experience and support organizational goals. Additionally, this person will lead customer experience activities during emergency operations activations to deliver timely and accurate information to stakeholders.

This position is essential to the City of Austin and may require weekends and overnight hours.

Work Location: 4815 Mueller Blvd., Austin, TX 78723

Pay Range: $82,139.20 (entry) - $106,787.20 (mid)

Days/Hours: Monday through Friday; 8:00 a.m. to 5:00 p.m.
Work hours may change according to departmental needs. Work hours may include after core hours of operation, holidays, and weekends.

This position is essential to the City of Austin and may require weekends and overnight hours.
This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history.

Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes.

The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

We reserve the right to verify high school and college education for the top candidate(s).

Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing.

If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov.

This position requires a criminal background investigation.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-08

• 

• City of Austin

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