What You'll Be Doing

The Housing Navigator is responsible for identifying and transitioning guests into a full range of permanent housing opportunities, including individual apartments and shared housing. This position is based at the South Wilmington Street Center but may also conduct outreach activities to connect with local landlords.

The Housing Navigator works with the case management team. They support guests and staff in searching for and securing housing by utilizing the guests' housing stabilization plan and personal goals. They assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing and advocate for clients with prospective landlords. They also support participants in creation and evaluation of safety plans, provide education on their rights and connect them to community services and resources.

Duties include:

• Monitor and support participant’s progression through their housing search plan
• Assist participants with housing applications, complete subsidized housing paperwork and survey rental market for affordable housing
• Gain knowledge of the rules and regulations of various housing programs
• Recruit and train potential landlords for shared living tenancies
• Maintain client-related data-tracking systems and logs, including case notes and complete data entry to ensure compliance with program outcomes, effective treatment plans and service delivery goals
• Act as a liaison between the various housing authorities and landlords when assisting clients navigate various subsidized housing options
• Facilitate problem solving for client conflicts, encourage and model appropriate housing interactions and mediate conversations that lead to conflict resolution
• Attend all mandatory meetings and trainings to enhance knowledge and skills and keep informed of the organization’s plans and programs, as assigned

NOTE: Work schedule - Monday, Tuesday, Wednesday, & Friday 8:30am - 5:15pm
Thursday 12:30pm - 9:15pm.

About Our Team

Wake County Department of Housing Affordability and Community Revitalization goal is to ensure that quality affordable housing is available and accessible for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include: Community Revitalization, Development Financing, Homeless and Prevention Services, Emergency Shelter, Support Services and Permanent Supportive Housing.

The Basics (Required Education and Experience)

• Bachelor's degree
• No specific experience required
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• 2 years of experience working with At-Risk populations
• Experience in providing outreach or engagement with landlords

How Will We Know You're 'The One'?

• Basic computer skills and ability to use MS Office Suite, databases and online systems

About This Position

Location: South Wilmington St Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon, Tues, Wed, & Fri - 8:30am - 5:15pm ; Thurs -12:30pm - 9:15pm

Hiring Range: 26.16 - 31.99

Market Range: 26.16 - 37.81

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/6/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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