BUSINESS SYSTEMS ANALYST

Job Summary

Serves as a strategic partner responsible for understanding and meeting business requirements, consulting on reactive, proactive, and enhancement support services with a primary focus on customer satisfaction. Analyzes business processes and workflows, and improves efficiency through automation and streamlined operations.

SUPERVISION

Works under the general supervision of a division manager or designee, who outlines work, occasionally reviews work in progress, and periodically reviews completed work.

May provide technical supervision over assigned staff based upon project assignment.

Representative Duties

Provides business support and acts as a project lead and technology liaison and subject matter expert in support of technicalsystems.

Collects, analyzes, documents, and evaluatesbusiness requirements for process and customer experience improvements. Defines end-to-end use cases and user stories.

Conducts research on emerging information technology products and services to support business needs.

Participates in the development of technology roadmaps based on business.

Establishes and manages relationships and agreements with external service providers.

Designs, implements, tests, and supports business software systems and applications.

Configures, maintains and updates technical applications, as needed.

Implements process and technology change activities in adherence to all Department policies and procedures, focusing on enhancing system security, reliability, and availability.

Monitors, measures, and provides feedback on process and system performance.

Analyzes and identifies current business processes for improvement and overall technical requirements.

Reviews vendor proposals, RFPs, and vendor invoices.

Documents process workflows, system support materials, and knowledge articles.

Assists with providing individual or group training on technical applications, policies, and procedures, including developing training and procedural guides for end users.

Communicates and coordinates during major incidents impacting departments. and post-mortem incident reviews and root cause problem identification.

ResPonds to periodic after-hours calls and emails to address critical systems outages in-person and via phone.

Performs other duties as assigned.

SUPERVISION

Works under the general supervision of a division manager or designee, who outlines work, occasionally reviews work in progress, and periodically reviews completed work .

May provide technical supervision over assigned staff based upon project assignment.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Business Processes and customer experience facilitation techniques including: Lean IT, Voice of the Customer, and Journey Mapping

ITIL and the entire IT Service Delivery lifecycle

Project and program management principles and best practices

Software delivery life-cycle methodologies including Agile, SCRUM, and Kanban

Software system configuration, maintenance, administration, analysis, and problem resolution best practices

Ability to:

Support and maintain software systems

Become proficient in new technical applications

Document technical information and user procedures

Provide training and instruction on various technical applications

Negotiate contracts and monitor the work of project consultants

Identify and resolve problems in a timely manner, gather and analyze information skillfully, develop alternative solutions

Develop Requests for Proposals, Requests for Information, and Requests for Quotes

Develop and author council staff reports

Conduct research and make recommendations on technology

Establish and maintain effective and cooperative working relationships with City employees and the general public

Work with people from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches

Communicate effectively, both orally and in writing

Provide effective customer service

Skill in:

Project management and implementation of information systems

Software configuration, maintenance, and problem resolution

Meeting facilitation, public speaking, and presentations

Data analysis

REQUIREMENTS

Minimum Qualifications:

Education: Graduation from an accredited college or university with a Bachelor’s degree.

Experience: Three years of recent, paid work experience implementing large-scale technical systems such as ERP/CRM/SCM/Asset Management/Smart Crime Center or similar systems, maintaining business applications, and automating business processes. Experience in the administration of systems serving public agencies is desirable.

Licenses and Certificates:

Industry-recognized Agile process certification (CSM, CSPO, SAFe, LeSS, or equivalent) or PMP certification is desirable.

WORKING CONDITIONS
Work is regularly performed indoors in a home or office environment in accordance with the City’s Telework/Flexible Workplace Policy. Office work requires sitting for prolonged periods of time and using a computer keyboard and screen. The incumbent may be required to work in confined areas. Off-site assignments and irregular work hours are occasionally required. May be required to work evenings and/or weekends. Physical demands may include kneeling, bending, stooping, reaching and grasping.

Supplemental Information

HOW TO APPLY: All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note , applications may be rejected if incomplete. Résumés, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted.

NOTE: You must submit a copy of your college diploma/transcript with your application. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. Failure to do so will result in your application being disqualified. You must upload and attach a scanned copy of your transcripts or diploma to your on-line application.

SELECTION PROCESS : All applicants must submit clear, concise and complete information regarding their qualifications for the position. All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following:
Training & Experience Evaluation - 100%
Oral Interview

NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

BACKGROUND INVESTIGATIONS :
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

Closing Date/Time: 8/1/2025 5:30 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• City of Santa Monica

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