STOPS AND ZONES SUPERVISOR

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Establishes, coordinates, and supervises maintenance personnel in the installation, removal, and maintenance of transit stops and terminals, and establishes restrooms contracts throughout Metro's service area in order to improve conditions in the field and implement new ideas for existing and future stops and zones to accommodate Metro's patrons.
Recruitment Timelines
Exams are projected to be scheduled for the week of July 21, 2025 and interviews are projected to be scheduled for the week of July 28 , 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Plans, organizes, and assigns maintenance tasks, such as the installation or removal of transit posts, signs, and zones, including layover zones, to ATU (Amalgamated Transit Union) maintenance personnel

• Monitors stops, bus zones, layovers, and restroom facilities by checking for hazards, furniture, and overall cleanliness

• Monitors and evaluates work performance of maintenance personnel in accordance with established policies and procedures to ensure that goals are met and assesses discipline when necessary

• Assesses training needs and develops training programs for maintenance personnel

• Provides technical advice and prepares complex technical reports and studies on stops and zones and related matters

• Evaluates transit zone sites to determine the best location for transit stops and informs appropriate personnel of the changes and/or modifications

• Establishes contracts with businesses to grant restroom privileges to Metro personnel, e.g., Bus Operators

• Monitors existing bus stops, bus zones, and restroom contracts

• Responds to internal and external customer complaints

• Interacts with local government agencies to investigate and resolve complaints about transit stops

• Organizes and maintains inventory of various signs and orders stock as needed

• Reviews public utility and building construction engineering plans to determine impact on Metro operations and facilities

• Prepares proposals to various government agencies to obtain funds to improve transit stop and terminal facilities

• Supervises, trains, mentors, and motivates subordinates

• Conducts safety meetings on subjects related to tasks performed by maintenance personnel

• Accounts for subordinates and personal compliance with all of Metro's safety rules, polices, and procedures

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, or a related field

Experience

• Two years of relevant transit stops and zones experience OR two years of relevant supervisory experience in transit operations; traffic engineering experience preferred

Certifications/Licenses/Special Requirements

• Valid California Class C Driver License

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of establishing and maintaining public transportation stops and zones
  
• Applicable local, state, and federal laws, rules, and regulations governing the maintenance of transit stops, zones, terminals, and restrooms
  
• Safety procedures related to transit stops and zones, and their installation and maintenance
  
• Metro stops, zones, and traffic conditions
  
• Metro bus stop standards and procedures
  
• Supervisory principles and procedures
  
• Applicable business software applications and web mapping service, such as Google Maps
  

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and monitoring the work of a maintenance department
  
• Sketching stops and zones using fundamental drafting techniques
  
• Dealing with hazards regarding bus stops
  
• Analyzing situations and issues, identifying problems, and recommending and implementing appropriate solutions
  
• Communicating effectively orally and in writing
  
• Interacting professionally with various levels of Metro employees and external stakeholders/partners
  
• Supervising, training, and motivating assigned staff
  
• Operating Metro vehicles and equipment safely and efficiently
  

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Follow oral and written instructions
  
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  
• Prepare comprehensive reports and correspondence
  
• Represent Metro before the public
  
• Travel to bus stops offsite locations within a reasonable
  
• Read, write, speak, and understand English
  

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
  
• Close exposure to computer monitors and video screen
  
• Exposure to infectious material/diseases
  
• Exposure to moving machinery and/or vehicles
  
• Exposure to radiant or electrical energy (e.g., ionizing radiation, overhead catenary or contact rail power distribution, etc.)
  
• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
  
• Extensive safety training and/or use of protective devices and personal protective gear
  

Physical Effort Required

• Sitting at a desk or table
  
• Operate a telephone or other telecommunications device and communicate through the medium
  
• Type and use a keyboard and mouse to perform necessary computer-based functions
  
• Standing
  
• Walking (distance 5' to 100")
  
• Bending or twisting at the neck, waist and/or knees
  
• Intermittently sitting, standing, stooping
  
• Driving and/or operating heavy equipment
  
• Operating foot pedals
  
• Communicating through speech in the English language required
  
• Good distance vision and/or depth perception to judge distances
  

(KP)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

PTSC BENEFITS

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

Closing Date/Time: 7/15/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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