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Job Description
The Family Support Division (FSD) is seeking a candidate to fill Benefit Program Technician (BPT) Locate/Engagement Unit position. The base location for available position will be located at 615 Howerton Court, Jefferson City, MO.
As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone call and in-person interviews. You will assist and help guide them through the process establishing paternity orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance.
Each day you will answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate. This is a rewarding position with the opportunity to positively impact the lives of Missourians.
To thrive in these roles, you must be personable, compassionate and have a nonjudgmental attitude. The ideal candidate would possess excellent customer service skills, typing skills and be detail oriented.
In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree.
Preferred Experience: Child Support experience.
Lack of post-secondary education will not be used as a sole basis denying consideration to any applicant. .
I ndividual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
Recruitment Area: Accepting applications from all qualified applicants.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
FSD.Personnel@dss.mo.gov
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ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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