Customer Service and Safe Ride Program Analyst (Administrative Analyst/Specialist Exempt I)

Position Summary

Support Transportation Services at SDSU!

Are you a natural leader with a passion for service and operations? Join San Diego State University’s dynamic team as a Customer Service and Safe Ride Analyst (Administrative Analyst/Specialist Exempt I), where you’ll play a key role in delivering safe, efficient, and customer-focused transportation solutions to our vibrant campus community.

Key Responsibilities:

As the Customer Service and Safe Ride Analyst, you’ll oversee essential programs that support daily campus life, including:

• Parking Permits & Citation Appeals: Serve as the lead for a dedicated team that manages parking services with professionalism and empathy. You’ll provide guidance, resolve complex issues, and ensure a smooth, respectful experience for all.
• Safe Ride Program: Take charge of SDSU’s on-demand shuttle service, ensuring timely, safe, and reliable transportation for students and staff, especially during late hours.
• Customer Experience: Be the go-to problem solver for unique or challenging situations. You’ll balance policy with compassion to deliver exceptional service and build trust with the campus community.
• Operational Excellence: Develop and maintain clear standard operating procedures, team handbooks, and internal policies that support consistency, efficiency, and accountability.

What We Offer:

• Impactful Work: Help shape the daily experience of thousands of students, faculty, and visitors.
• Supportive Environment: Join a collaborative team that values service, innovation, and continuous improvement.
• Professional Growth: Opportunities for training, development, and advancement within a respected university system.

If you're ready to lead with purpose and make a difference in how SDSU moves, we’d love to hear from you!

Position Information

• This is a full-time (1.0 time-base), benefits eligible permanent/probationary position.
• This position is designated exempt under FLSA and is not eligible for overtime compensation.
• Work hours are Monday - Friday, 11:00 a.m. to 7:30 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

Parking & Transportation Services (PATS) is a department in the division of Safety and Community Empowerment in Business and Financial Affairs. PATS employs 18 professional staff and a team of 25+ student assistants.

PATS provides comprehensive mobility services, solutions, and planning for the SDSU community. We employ a diverse team of professionals who coordinate and deliver parking, transit, micro-mobility, car sharing, vanpooling, microtransit and other transportation needs. Our staff provide information and customer service to our campus community for parking permits, citation appeals, the Safe Driver program and overall support for our parking management database used by our community for managing their parking accounts. PATS manages many vendor contracts in order to deliver services efficiently, affordably, and professionally.

For more information regarding Parking & Transportation Services, click here .

Education and Experience

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods.

This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Key Qualifications

• Bachelor’s Degree is preferred.
• 3-5 years in customer service, sales, and other administrative roles is preferred.
• Parking, Transportation, and Mobility Profession (PTMP) Certification is preferred.
• Experience managing microtransit and/or shuttle services is preferred.
• Experience in parking enforcement, citation adjudication, and parking permitting is preferred.
• Experience recruiting, training, and coordinating student assistant work is preferred.
• Knowledge of California Vehicle Code regulations for parking citations, ADA.
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $6,000 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here .

CSU Classification Salary Range: $4,598 - $8,318 per month.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by June 18, 2025, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here .

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Michelle Puentes at mpuentes2@sdsu.edu

Advertised: Jun 03 2025 Pacific Daylight Time
Applications close:

• 

• San Diego State University

• 619-594-5200

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