Facility Services Representative Lead (Reserved for Austin Convention Center Employees)

Minimum Qualifications
Education and/or Equivalent Experience:

• Associate’s degree, plus two (2) years of public event or other related experience in a convention center, public assembly/event facility or other related facility/industry.
• Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
• Experience may substitute for the education up to the maximum of two (2) years

Licenses or Certifications:

• Appropriate level of driver’s license as specified for the individual’s job.

Notes to Applicants

When completing the City of Austin employment application:

• A detailed, complete City of Austin employment application is required to evaluate your qualifications.
• Please be thorough in completing the employment application, list all experience and relevant professional certification(s) that are applicable to this position.
• Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
• Starting salary will be based on overall relevant experience.

This position relies on a successful Criminal Background check.

90 Day Provision for Additional Vacancy:
This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.

Please find the link here to the City of Austin employee benefits guide.

Driving Requirement:

This position requires a valid Texas Class “C” Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Essential Personnel:
This has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a city-designated work site, or retained on-site to assist with operations and recovery.

The Austin Convention Center Department ( ACCD ) offers the following additional benefits to all ACCD employees:

• Metro Pass for public transportation (Including Metro-Rail)
• Metro-Rail stop right in front of our Convention Center facility

Pay Range
$22.22 - $24.77

Hours

• Schedule consists of four 10-hour shifts.
• Hours are 9:00 p.m. - 7:00 a.m.
• Workdays are on a rotating schedule

Job Close Date 05/03/2025 Type of Posting Departmental Only Department Convention Center Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Convention Center & Palmer Event Center Preferred Qualifications
Preferred Experience:

• Experience with Computer Aided Dispatching ( CAD ) and Report Management Systems ( RMS )
• Experience working with Security Systems; badging and identification, video and fire
• Experience in working with and in an operations center.
• Experience working in public/private assembly facilities and/or assisting in managing events involving large crowds, communicating to internal and external clients in a Public Facility environment.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


1. Coordinates and assists clients with move-in and move-out activities.
2. Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc.
3. Briefs and provides information and instructions to facility services staff to meet client/visitor needs.
4. Answers visitor/client questions and provide assistance.
5. Observes and enforces department/facility safety and operational policies and procedures
6. Performs security and safety services. Monitors security and fire systems.
7. Coordinates emergency response including evacuation process.
8. Inspects and maintains equipment/vehicles for needed repairs and maintenance.

9. Acts as point of contact in the absence of Event Coordinator

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business and management principles involved in resource allocation, strategic planning, human resources and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of Federal, State and Local laws.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computer and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to lead others.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other city employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires an associate's degree, plus two (2) years of public event or other related experience in a convention center, public assembly/event facility or other related facility/industry. Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years. Experience may substitute for the education up to the maximum of two (2) years. Do you meet these requirements?

• Yes
• No

* Are you currently an Austin Convention Center employee?

• Yes
• No

* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver License or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver License by your hire date?

• Yes
• No

* To be eligible to test all applicants must meet the Driver’s Record standard for New Hires of the City of Austin (having no more than six (6) DRE points within the last 36 months preceding the date of application or during the hiring process). Do you understand this requirement?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
(Open Ended Question)
* This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements?

• Yes
• No

* Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?

• No experience
• Basic: create/edit simple documents, spreadsheets, & emails
• Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields
• Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another

* Do you have experience preparing daily activity and incident reports?

• Yes
• No

* Please describe in detail, your experience with Computer Aided Dispatch (CAD), Report Management Systems (RMS) and Security Systems, badging and identification, video and fire.
(Open Ended Question)
* Describe your leadership experience in a team environment.
(Open Ended Question)
* Provide at minimum, three leadership attributes that you believe are crucial in leading and managing a team
(Open Ended Question)
* Describe your experience in working with and in an operations center.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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