Senior Business Services Analyst

Position Description

Tacoma Power is looking for a strategic results-oriented Senior Business Service Analyst, to join their Environmental, Health and Safety (EHS) team. The incumbent will be a member of the EHS Leadership team and will partner with stakeholders across Tacoma Power, Tacoma Public Utilities and Tacoma Safety to effectively support the development and deployment of Safety and Environmental programs to meet compliance requirements, reduce risk and build a strong safety and environmental compliance culture across the organization.

Responsibilities include:

• Serve as the primary project manager for EHS initiatives and business unit goals, including safety and environmental compliance programs, corrective actions, inspections, training coordination, and risk mitigation.
• Lead the full project lifecycle-from planning and implementation to tracking, evaluation, and post-project review.
• Manage key compliance activities such as regulatory deliverables, audits, inspections, and corrective action tracking.
• Develop and maintain dashboards, KPIs, and performance reports using Smartsheet, SharePoint, Excel, and other platforms.
• Partner with EHS leadership to align programs and strategies with strategic objectives and business unit goals.
• Standardize operational processes and workflows to improve efficiency, consistency, and compliance across the organization.
• Facilitate monthly initiative review meetings with the EHS Leadership Team and support long-term planning and continuous improvement.
• Support organizational change efforts by assessing impacts, engaging stakeholders, and coordinating training and communication efforts.
• Coordinate safety training requirements and delivery in collaboration with Tacoma Power Training.
• Develop and maintain EHS Management System procedures and internal documentation to ensure regulatory compliance and process integrity.
• Oversee O&M and Capital budgets related to EHS programs, including forecasting, expenditure tracking, financial reporting, and year-end accruals.
• Manage vendor contracts including invoice approvals, compliance tracking, performance monitoring, and renewal timelines.
• Produce safety performance and compliance reports for internal and external stakeholders, including monthly and quarterly KPI summaries.
• Convene and facilitate stakeholder meetings to develop policies, procedures, plans, and programs.
• Collect, organize, and analyze data to monitor the status of programs, commitments, and compliance requirements.
• Ensure timely issue resolution by tracking follow-up actions and coordinating across teams.

Qualifications

Minimum Education*
Bachelor's degree in public or business administration or directly related field

Minimum Experience*
4 years of progressively responsible analytical and/or program coordination/management work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education

Selection Process & Supplemental Information

This recruitment is being managed by Elise Drennen, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Tacoma Power
Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.)

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 4/28/2025 5:00 PM Pacific

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• City of Tacoma

• 253-591-5400

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