Utility Dispatcher

Summary

Utility Dispatcher

As a Utility Dispatcher, you will be the central point of communication for all dispatch functions for electric, natural gas, water, wastewater, and revenue protection. In this role, you will operate a variety of communication equipment, including two-way radios, pagers, cell phones, and personal computers, to receive, prioritize, schedule, and dispatch emergency and non-emergency calls for service. The work that you will do is critical to keeping our crews and our community safe, ensuring that emergency incidents are addressed in a timely and effective manner.

***Due to the criticality of this position, the successful incumbent will be required to work shift work (days, swings, flex, and nights), weekends, and holidays to ensure coverage for the organization, as well as live within a 15-mile radius of our service territory.

How Will You Make an Impact...

• Contacting or dispatching crews, mobile units, or personnel to address repair, service, or emergency needs
• Monitoring, managing, and coordinating traffic across radio channels
• Assisting callers in emergencies and accurately determining the location and nature of the emergency, while providing safety precautions before the technician's arrival
• Monitoring dispatched units for completion of the task, emergency, or availability
• Coordinating communications and information with field crews, mobile units, other personnel, and agencies
• Responding to telephone requests for emergency and non-emergency assistance
• Responding to inquiries from the public regarding activities or directing the public to the appropriate source
• Preparing and maintaining records, logs, reports, and forms
• Verifying access to buildings and facilities during swing shifts

Who You Are...

• Relevant and progressively responsible experience in a dispatch environment (e.g., Utility, Emergency Response, Fire, Police, etc.)
• Ability to make effective decisions under stressful conditions, and to remain calm during emergencies
• Ability to receive, comprehend, and rapidly relay accurate information
• Ability to multi-task and troubleshoot problems
• Possession of a valid, unrestricted driver's license is required for this position

The military job codes/duty codes most closely related to this role are: 25C, 25U, 25L 3C1X1, 3C191, 2E133, 2E153, 2E1X3, 182, 629, 682, 782, CTM, ITS, IT, MC 2503, 602, 601, 602

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerting up to 10 pounds of force occasionally (1/3 of the time), and/or a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, or pull objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary only if walking and standing are required only occasionally and all other criteria are met.
• Positions in this class typically require talking, hearing, seeing and repetitive motions within an office working environment.

Job Description

Utility Dispatcher

As a Utility Dispatcher, you will be the central point of communication for all dispatch functions for electric, natural gas, water, wastewater, and revenue protection. In this role, you will operate a variety of communication equipment, including two-way radios, pagers, cell phones, and personal computers, to receive, prioritize, schedule, and dispatch emergency and non-emergency calls for service. The work that you will do is critical to keeping our crews and our community safe, ensuring that emergency incidents are addressed in a timely and effective manner.

***Due to the criticality of this position, the successful incumbent will be required to work shift work (days, swings, flex, and nights), weekends, and holidays to ensure coverage for the organization, as well as live within a 15-mile radius of our service territory.

How Will You Make an Impact...

• Contacting or dispatching crews, mobile units, or personnel to address repair, service, or emergency needs
• Monitoring, managing, and coordinating traffic across radio channels
• Assisting callers in emergencies and accurately determining the location and nature of the emergency, while providing safety precautions before the technician's arrival
• Monitoring dispatched units for completion of the task, emergency, or availability
• Coordinating communications and information with field crews, mobile units, other personnel, and agencies
• Responding to telephone requests for emergency and non-emergency assistance
• Responding to inquiries from the public regarding activities or directing the public to the appropriate source
• Preparing and maintaining records, logs, reports, and forms
• Verifying access to buildings and facilities during swing shifts

Who You Are...

• Relevant and progressively responsible experience in a dispatch environment (e.g., Utility, Emergency Response, Fire, Police, etc.)
• Ability to make effective decisions under stressful conditions, and to remain calm during emergencies
• Ability to receive, comprehend, and rapidly relay accurate information
• Ability to multi-task and troubleshoot problems
• Possession of a valid, unrestricted driver's license is required for this position

The military job codes/duty codes most closely related to this role are: 25C, 25U, 25L 3C1X1, 3C191, 2E133, 2E153, 2E1X3, 182, 629, 682, 782, CTM, ITS, IT, MC 2503, 602, 601, 602

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerting up to 10 pounds of force occasionally (1/3 of the time), and/or a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, or pull objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary only if walking and standing are required only occasionally and all other criteria are met.
• Positions in this class typically require talking, hearing, seeing and repetitive motions within an office working environment.