Dispatcher

Summary

Dispatcher (WO)Position Overview: The Dispatcher (WO) is responsible for receiving equipment orders and sending drivers to pick up and drop off goods to a wide variety of venues during regular standard and off standard working hours. Accountable for logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Operations Manager.Key Job Responsibilities:Customer Service: Provide superior customer service and strive to exceed the needs and expectations of internal and external customers. Maintain a positive relationship with all drivers and customers through effective communication and interaction. Ensure drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily. Communicate with customers on deliveries due to delays, weather, and equipment issues.Equipment Handling, & Maintenance: Assist warehouse team with pulling, receiving, and transportation of equipment. Ensure all equipment is in good condition for deliveries. Ensure order accuracy.Vehicle Maintenance: Ensure that vehicles are well maintained by scheduling service appointments as required. Ensure Driver Vehicle Inspection Logs are performed before each trip. Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.). Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles. Ensure that delivery trucks are kept clean, free of debris and maintained daily.GPS/Routing: Ensure drivers are following set routes by dispatch for optimal production. Provide directions from location to location when needed. Provide management with reporting on fleet and drivers. Maintain current fleet and driver information on Fleetmatics system. Create balanced routes for optimal driver/truck production and fleet efficiency. Monitor live routes for optimal route and traffic condition. Confirm drivers are operating in a manner that consistently reflects Encore values. Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks. Managing and Monitoring of manual and/or electronic log books.Job Qualifications:High School Diploma / GED3 years of transportation or logistics experience (fleet management preferred).Basic Audio-Visual ExperienceBasic Computer SkillsExceptional customer service skillsUnderstand hours of service rules and regulationsAbility to lead the organization in a safe, efficient and caring mannerGeneral knowledge of vehicle inspection and maintenanceAbility to give, receive and follow written and/or oral instructionsHigh level of composure and good stress management skillsAlert, focused, and detail-orientedProficient using GPS and other routing systemsKnowledge of CDL / non-CDL rated equipment and thresholdsUnderstanding of air mile rules for both CDL and non-CDL driversHave knowledge and understanding of DOT rules and regulationsAbility to work both independently and cooperativelyGood communication skills, both written and verbal, with internal and external customersAbility to work safely with high degree of qualityHigh degree of team work with customers, peers, and managersAbility to use and understand automated routing softwareGeneral competencies skills in smart phone useSuperior customer service skillsDemonstrate integrity in all areasA sense of ownership and responsibility for safety and timelinessCompetencies:Deliver World Class ServiceHospitalityOwnershipDo The Right ThingDemonstrates Self-AwarenessDrive ResultsEnsures AccountabilitySee The Big PictureDecision QualityManages ComplexityValue PeopleCollaboratesWork Environment: Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Job Description

Dispatcher (WO)Position Overview: The Dispatcher (WO) is responsible for receiving equipment orders and sending drivers to pick up and drop off goods to a wide variety of venues during regular standard and off standard working hours. Accountable for logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Operations Manager.Key Job Responsibilities:Customer Service: Provide superior customer service and strive to exceed the needs and expectations of internal and external customers. Maintain a positive relationship with all drivers and customers through effective communication and interaction. Ensure drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily. Communicate with customers on deliveries due to delays, weather, and equipment issues.Equipment Handling, & Maintenance: Assist warehouse team with pulling, receiving, and transportation of equipment. Ensure all equipment is in good condition for deliveries. Ensure order accuracy.Vehicle Maintenance: Ensure that vehicles are well maintained by scheduling service appointments as required. Ensure Driver Vehicle Inspection Logs are performed before each trip. Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.). Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles. Ensure that delivery trucks are kept clean, free of debris and maintained daily.GPS/Routing: Ensure drivers are following set routes by dispatch for optimal production. Provide directions from location to location when needed. Provide management with reporting on fleet and drivers. Maintain current fleet and driver information on Fleetmatics system. Create balanced routes for optimal driver/truck production and fleet efficiency. Monitor live routes for optimal route and traffic condition. Confirm drivers are operating in a manner that consistently reflects Encore values. Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks. Managing and Monitoring of manual and/or electronic log books.Job Qualifications:High School Diploma / GED3 years of transportation or logistics experience (fleet management preferred).Basic Audio-Visual ExperienceBasic Computer SkillsExceptional customer service skillsUnderstand hours of service rules and regulationsAbility to lead the organization in a safe, efficient and caring mannerGeneral knowledge of vehicle inspection and maintenanceAbility to give, receive and follow written and/or oral instructionsHigh level of composure and good stress management skillsAlert, focused, and detail-orientedProficient using GPS and other routing systemsKnowledge of CDL / non-CDL rated equipment and thresholdsUnderstanding of air mile rules for both CDL and non-CDL driversHave knowledge and understanding of DOT rules and regulationsAbility to work both independently and cooperativelyGood communication skills, both written and verbal, with internal and external customersAbility to work safely with high degree of qualityHigh degree of team work with customers, peers, and managersAbility to use and understand automated routing softwareGeneral competencies skills in smart phone useSuperior customer service skillsDemonstrate integrity in all areasA sense of ownership and responsibility for safety and timelinessCompetencies:Deliver World Class ServiceHospitalityOwnershipDo The Right ThingDemonstrates Self-AwarenessDrive ResultsEnsures AccountabilitySee The Big PictureDecision QualityManages ComplexityValue PeopleCollaboratesWork Environment: Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.