Service Dispatch Admin

Summary

Service Dispatch Admin Location: Portland, OR (On-site)Pay Range: $25.00 - $30.00 per hourJob Type: Full-Time (Includes on-call rotations)About the Opportunity An established, industry-leading industrial machinery company is looking for a sharp, logistical mastermind to join their Portland team. Known for an unwavering commitment to safety, stability, and employee advancement, this company offers an incredible workplace culture where your career can thrive.As a Service Dispatcher / Administrator, you will be the central hub of field operations. You will balance strategic routing with high-level administrative support, keeping the service team running efficiently while providing top-tier communication to clients in real time.Why You'll Love Working Here Comprehensive Health: Full medical, dental, and vision insurance, plus behavioral health support.Financial Security: 401(k) and Roth options, profit sharing, and company-paid life insurance.Work-Life Balance: Paid vacation, sick leave, and a robust Employee Assistance Program (EAP).Career Growth: Tuition reimbursement, professional development assistance, and hands-on cross-training with senior technicians.Key Responsibilities Strategic Dispatching: Optimize routes and schedules to maximize field technician efficiency and reduce travel times.Real-Time Coordination: Serve as the primary point of contact between customers, service technicians, and the warehouse team.Resource Logistics: Identify, reserve, and stage required parts and tools before dispatching technicians to job sites.Emergency Support: Participate in an after-hours on-call rotation to manage urgent customer breakdowns.Data & Admin Management: Open, track, and close technical work orders using the internal ERP system; prepare service quotes and maintain accurate technician logs.Qualifications & Requirements Experience: 4+ years of dedicated customer service, dispatch, or service coordination experience.Technical Aptitude: Mechanically inclined with the ability to read technical manuals; previous industry experience is a massive plus.De-escalation Skills: Proven ability to reassure and guide anxious customers experiencing equipment downtime.Software & Typing: Proficiency in MS Office and a typing speed of at least 40 WPM.Physical Readiness: Comfortable with desk/phone work, walking the warehouse floor, and a willingness to learn forklift operation for emergency part retrieval.Compensation / Pay Rate (Up to): $25.00 - $30.00

Job Description

Service Dispatch Admin Location: Portland, OR (On-site)Pay Range: $25.00 - $30.00 per hourJob Type: Full-Time (Includes on-call rotations)About the Opportunity An established, industry-leading industrial machinery company is looking for a sharp, logistical mastermind to join their Portland team. Known for an unwavering commitment to safety, stability, and employee advancement, this company offers an incredible workplace culture where your career can thrive.As a Service Dispatcher / Administrator, you will be the central hub of field operations. You will balance strategic routing with high-level administrative support, keeping the service team running efficiently while providing top-tier communication to clients in real time.Why You'll Love Working Here Comprehensive Health: Full medical, dental, and vision insurance, plus behavioral health support.Financial Security: 401(k) and Roth options, profit sharing, and company-paid life insurance.Work-Life Balance: Paid vacation, sick leave, and a robust Employee Assistance Program (EAP).Career Growth: Tuition reimbursement, professional development assistance, and hands-on cross-training with senior technicians.Key Responsibilities Strategic Dispatching: Optimize routes and schedules to maximize field technician efficiency and reduce travel times.Real-Time Coordination: Serve as the primary point of contact between customers, service technicians, and the warehouse team.Resource Logistics: Identify, reserve, and stage required parts and tools before dispatching technicians to job sites.Emergency Support: Participate in an after-hours on-call rotation to manage urgent customer breakdowns.Data & Admin Management: Open, track, and close technical work orders using the internal ERP system; prepare service quotes and maintain accurate technician logs.Qualifications & Requirements Experience: 4+ years of dedicated customer service, dispatch, or service coordination experience.Technical Aptitude: Mechanically inclined with the ability to read technical manuals; previous industry experience is a massive plus.De-escalation Skills: Proven ability to reassure and guide anxious customers experiencing equipment downtime.Software & Typing: Proficiency in MS Office and a typing speed of at least 40 WPM.Physical Readiness: Comfortable with desk/phone work, walking the warehouse floor, and a willingness to learn forklift operation for emergency part retrieval.Compensation / Pay Rate (Up to): $25.00 - $30.00