Dispatcher

Summary

Join the Mister Sparky Team! This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.Job duties include:Managing the dispatch board to keep field personnel on the move and servicing clientsMaking every effort to compress call scheduling effectively maximizing productivity and revenueNotifying clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time windowRe-scheduling appointment times at client's convenience as necessaryCommunicating with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to ElectriciansStrictly adhering to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointmentSharing responsibility to ensure that all electricians arrive at their designated appointments on timeDebriefing with electricians upon completion of jobs to identify any outstanding client satisfaction issuesEntering equipment type and age information for systems into Service TitanAnswering incoming client telephone calls and recognizing that this is where the client will form their first impression of the companyGood communication with the client is essential! The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or notEnsuring that each telephone call is answered before the third ring and that the approved company greeting and script is used each timeNotifying clients ahead of time if the electrician is not going to arrive at their home within the scheduled time windowCalling Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair callsCompensation: $17.00 per hour

Job Description

Join the Mister Sparky Team! This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.Job duties include:Managing the dispatch board to keep field personnel on the move and servicing clientsMaking every effort to compress call scheduling effectively maximizing productivity and revenueNotifying clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time windowRe-scheduling appointment times at client's convenience as necessaryCommunicating with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to ElectriciansStrictly adhering to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointmentSharing responsibility to ensure that all electricians arrive at their designated appointments on timeDebriefing with electricians upon completion of jobs to identify any outstanding client satisfaction issuesEntering equipment type and age information for systems into Service TitanAnswering incoming client telephone calls and recognizing that this is where the client will form their first impression of the companyGood communication with the client is essential! The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or notEnsuring that each telephone call is answered before the third ring and that the approved company greeting and script is used each timeNotifying clients ahead of time if the electrician is not going to arrive at their home within the scheduled time windowCalling Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair callsCompensation: $17.00 per hour