Dispatcher

Summary

Dispatcher Position At Applewood Plumbing Heating & Electric Applewood Plumbing Heating & Electric once again ranks in as one of the Denver Post Top Workplaces! Having been honored 14 years with the Top Workplace designation, Applewood is the premier residential service company in Denver. We are honored to have been recognized through survey results from our own employees in the areas of employee appreciation, leadership, values, ethics, pay, benefits and more.Applewood Plumbing Heating & Electric is seeking talented and ambitious candidates who understand the importance of providing top-notch customer service to join our team as a Dispatcher. This is your opportunity to get your foot in the door at one of the best places to work in Denver. The primary responsibilities of this role are to optimize our schedule by ensuring the right service professional is matched with the proper opportunity, pre- and post-appointment customer contact, and delivering job specifications to technicians.The amazing benefits we offer:Average pay with bonus is $24.34 per hour100% paid medical premiums for you AND your family!401K Plan with company matchTuition reimbursement up to $5250 annuallyDental & Vision InsuranceLife & disability insurancePaid holidays and vacationsHealth & wellness programAmazing employee appreciation eventsPaid training & on-going training to help you SUCCEEDIn this position, you will be:Contacting customers to ensure they are available for the technician to come to their homeCommunicating with, supporting, and dispatching our technicians to all their jobsUsing your creative thinking & team work skills to ensure all your customers are taken care of each dayPlan and facilitate the schedule effectively and efficiently while providing first class service to our customersWorking in an upbeat, fast paced environment, where your multi-tasking and logistical skills will be put to testFollowing up with our customers to determine satisfaction levelsThe right candidate will meet the following requirements:Professional and empathetic phone demeanorOutstanding communication, attention to detail, and organizational skillsSolution oriented with the ability to remain patient and empatheticAble to analyze a situation quickly and prioritize based on company guidelinesStrong, applicable knowledge of Microsoft Office programs such as Outlook, Word and ExcelAvailable to work evenings and weekendsBackground checks and drug screenings are part of our employment process.

Job Description

Dispatcher Position At Applewood Plumbing Heating & Electric Applewood Plumbing Heating & Electric once again ranks in as one of the Denver Post Top Workplaces! Having been honored 14 years with the Top Workplace designation, Applewood is the premier residential service company in Denver. We are honored to have been recognized through survey results from our own employees in the areas of employee appreciation, leadership, values, ethics, pay, benefits and more.Applewood Plumbing Heating & Electric is seeking talented and ambitious candidates who understand the importance of providing top-notch customer service to join our team as a Dispatcher. This is your opportunity to get your foot in the door at one of the best places to work in Denver. The primary responsibilities of this role are to optimize our schedule by ensuring the right service professional is matched with the proper opportunity, pre- and post-appointment customer contact, and delivering job specifications to technicians.The amazing benefits we offer:Average pay with bonus is $24.34 per hour100% paid medical premiums for you AND your family!401K Plan with company matchTuition reimbursement up to $5250 annuallyDental & Vision InsuranceLife & disability insurancePaid holidays and vacationsHealth & wellness programAmazing employee appreciation eventsPaid training & on-going training to help you SUCCEEDIn this position, you will be:Contacting customers to ensure they are available for the technician to come to their homeCommunicating with, supporting, and dispatching our technicians to all their jobsUsing your creative thinking & team work skills to ensure all your customers are taken care of each dayPlan and facilitate the schedule effectively and efficiently while providing first class service to our customersWorking in an upbeat, fast paced environment, where your multi-tasking and logistical skills will be put to testFollowing up with our customers to determine satisfaction levelsThe right candidate will meet the following requirements:Professional and empathetic phone demeanorOutstanding communication, attention to detail, and organizational skillsSolution oriented with the ability to remain patient and empatheticAble to analyze a situation quickly and prioritize based on company guidelinesStrong, applicable knowledge of Microsoft Office programs such as Outlook, Word and ExcelAvailable to work evenings and weekendsBackground checks and drug screenings are part of our employment process.