Night Dispatch Specialist (31)

Summary

Providing exceptional customer support and dispatch operations, the full-time Night Dispatch Specialist will coordinate service calls, manage technician schedules, and ensure a high level of customer satisfaction in a remote environment from Thursday to Monday, 4:00 PM to 12:00 AM CT.Key responsibilitiesProvide a warm, professional experience through various communication channels and resolve customer concerns efficientlyCoordinate and dispatch service calls based on urgency and technician skillset, while monitoring schedules for maximum efficiencyMaintain accurate customer records and prepare next-day scheduling while assisting with vendor coordination for complex jobsRequired qualifications1+ year of recent experience in a hospitality or high-volume customer-facing role, or dispatching experience2+ years of customer service experience1+ years of dispatching experience in HVAC, plumbing, or electrical servicesProficiency in Microsoft Outlook, Word, and ExcelHigh School Diploma or GED

Job Description

Providing exceptional customer support and dispatch operations, the full-time Night Dispatch Specialist will coordinate service calls, manage technician schedules, and ensure a high level of customer satisfaction in a remote environment from Thursday to Monday, 4:00 PM to 12:00 AM CT.Key responsibilitiesProvide a warm, professional experience through various communication channels and resolve customer concerns efficientlyCoordinate and dispatch service calls based on urgency and technician skillset, while monitoring schedules for maximum efficiencyMaintain accurate customer records and prepare next-day scheduling while assisting with vendor coordination for complex jobsRequired qualifications1+ year of recent experience in a hospitality or high-volume customer-facing role, or dispatching experience2+ years of customer service experience1+ years of dispatching experience in HVAC, plumbing, or electrical servicesProficiency in Microsoft Outlook, Word, and ExcelHigh School Diploma or GED