Support Navigator (13)

Summary

To support the Military OneSource mission, the full-time remote Support Navigator will provide essential resources and follow-up assistance to military members and their families, ensuring timely access to non-medical counseling services and exceptional customer support.Key responsibilitiesProvide comprehensive follow-up support to participants via phone, chat, and email to ensure timely access to resources and servicesCoordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure timely connections to careServe as a liaison between internal departments, external resources, and network providers to facilitate seamless service deliveryRequired qualificationsHigh school diploma or equivalent requiredDemonstrated strong customer service skills and knowledge of call center operationsUnderstanding of military lifestyle and cultureProficiency in Microsoft Office applications and electronic documentation systemsAbility to multitask effectively in a fast-paced environment

Job Description

To support the Military OneSource mission, the full-time remote Support Navigator will provide essential resources and follow-up assistance to military members and their families, ensuring timely access to non-medical counseling services and exceptional customer support.Key responsibilitiesProvide comprehensive follow-up support to participants via phone, chat, and email to ensure timely access to resources and servicesCoordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure timely connections to careServe as a liaison between internal departments, external resources, and network providers to facilitate seamless service deliveryRequired qualificationsHigh school diploma or equivalent requiredDemonstrated strong customer service skills and knowledge of call center operationsUnderstanding of military lifestyle and cultureProficiency in Microsoft Office applications and electronic documentation systemsAbility to multitask effectively in a fast-paced environment