Dispatch Support Agent (16)

Summary

To ensure the field team operates with precision and efficiency, the full-time remote Dispatch Support Agent will manage scheduling, communicate with stakeholders, and resolve real-time issues to maintain high-quality care for members.Key responsibilitiesFill same-day and next-day schedule openings by managing waitlists and maximizing utilizationExecute outbound member outreach to convert open capacity into completed appointmentsCoordinate real-time responses to technician callouts and scheduling disruptions to minimize appointment lossRequired qualifications2+ years of experience in dispatch, scheduling, customer service, or operationsComfort managing multiple live conversations (text, chat, radio) simultaneouslyProficiency with scheduling or CRM software, or ability to learn quicklyExperience in mobile healthcare, home health, or telehealth operations is a plusDetail-oriented mindset with a commitment to accuracy and follow-through

Job Description

To ensure the field team operates with precision and efficiency, the full-time remote Dispatch Support Agent will manage scheduling, communicate with stakeholders, and resolve real-time issues to maintain high-quality care for members.Key responsibilitiesFill same-day and next-day schedule openings by managing waitlists and maximizing utilizationExecute outbound member outreach to convert open capacity into completed appointmentsCoordinate real-time responses to technician callouts and scheduling disruptions to minimize appointment lossRequired qualifications2+ years of experience in dispatch, scheduling, customer service, or operationsComfort managing multiple live conversations (text, chat, radio) simultaneouslyProficiency with scheduling or CRM software, or ability to learn quicklyExperience in mobile healthcare, home health, or telehealth operations is a plusDetail-oriented mindset with a commitment to accuracy and follow-through